GootzyGaming

Our fulfillment time varies based on demand and size of orders. We try very hard to meet or beat our times given at checkout.

Due to high order volume, we can't reach out to every buyer with updates, but we will provide you with a status update by request via message.

We wrap minis in bubble wrap and carefully package them in quality cardboard boxes for shipment. All orders have tracking.

Multiple shipping options are available at checkout. All shipping times are estimates, as we have no control over USPS or FedEx delays. Shipping upgrades affect shipping speeds only.

Any package returned to sender will be re-mailed at buyer's expense unless shop is at fault. Returned packages will be held for 7 days. Refunds not given for returns.

Most international shipping has taken 45-90 days due to COVID.

All orders have tracking included in the cost, but do not include insurance unless noted.

Due to the high expense of international shipping I will not be responsible for lost international packages or items broken in transit. I will replace any broken items; however, buyer will need to cover shipping to receive the replacements. We offer insured shipping options at check out, which would receive free of charge replacements (up to $200).

Once an item clears your country's customs, I am unfortunately no longer able to assist with locating the package and cannot refund your order. Please contact your regional postage system to assist in locating your package.

Our broken miniature rate is less than 1 broken mini per 200 packages. However, breaks can happen if the package had a rough transit.

For USA buyers ONLY, if something arrives broken, I will replace it for free once provided with a picture of the broken item and packaging via direct message here on Etsy (NOT via Facebook or email).

Broken items must be reported within *5* days of the item being marked as "delivered" on the tracking in order to receive a free replacement. After 5 days, buyer must pay shipping to receive a new mini.

Leaving a negative review prior to discussing a replacement with us voids this free replacement policy. This policy also does NOT apply to minis broken due to mishandling after receiving the item.

We print in strong, high quality resin; however, they will break if mishandled. We understand accidents can happen, and it can be very depressing to have your new mini in pieces after a tragic drop.

Because of this, we offer a one time per order "OOPS!" discounted replacement of a mini that was broken due to mishandling or accident within 6 weeks of original purchase date.

To receive the discount, you must message us with a photo from the registered Etsy account that placed the original order (Guest check out does NOT qualify as we have no way to verify you are the original buyer!).

We will then send you a code for 30% off to use on the IDENTICAL mini of the one that was broken. Buyer still pays all shipping, taxes, and fees.

Please ask sizing questions PRIOR to ordering! Scale can vary between sculptors and vary even more so between commercial miniature manufacturers.

My D&D minis are all in the range of 30-32mm, depending on the designer. Most line up well with Reaper Bones miniature line.

My SW products are in Legion scale (~40mm, 1.55in tall). Many minis are in action poses, so a hunched over mini may seem smaller, but they are truly in scale. Some heads may be smaller due to non-heroic sizing.

Resizing requests are very time consuming and are considered custom orders. Resizes must be requested and approved PRIOR to placing an order, as we will make a custom listing for your request.

Please see our custom orders section for additional details.

Many of our minis are 1 piece miniatures, although we have a growing number of multi-piece miniatures. We try to note if it's a multi-piece miniature in the listing.

Minis coming in several pieces can be assembled using any cyanoacrylate super glue. We personally recommend Gorilla Glue Gel, as it does not drip and holds well. Plastic Weld or Glue will NOT work, as the resin does not have the correct polymers to react with it.

Most sabers come detached from the model for safety during shipping. If you have trouble attaching the blades, we recommend trying a glue accelerator to reduce the curing time.

Due to high demand for our products and services, we are not accepting custom orders of any kind (resizes, random STL supporting/Printing, bundle modifications, etc.) at this time. Please check back with us in February 2022 and/or follow our Facebook page for updates.

We can include gift messages as indicated at checkout.

Due to Etsy's high fees, we are unable to offer discounts on Etsy. We do have promotions on our own website and a loyalty program which can yield big savings. Please visit GootzyGaming.com for more information.