Accepted payment methods
Returns and exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
In the event your item has been damaged during shipping, please send a picture of your damaged item via message or e-mail at Info [!at] GourmetCandle.org with the subject line, "DAMAGED CANDLE". Be sure to include your order number in your email as well. Your email or message must be received within 3 days of delivery of your items.
If you are unhappy with your order and wish to be issued a refund, please send me a message or an email at Info [!at] GourmetCandle.org within 3 days of the delivery of your package. Your satisfaction is VERY important to me! (Don’t be shy, you won’t hurt my feelings, it’s my job to make sure you're in love with your candles and treats!) However, in this situation, you would ship back your items in the condition that you have received them in (unused). You are also responsible for shipping both ways and any Etsy fees that occur. Please note that returned items are subjected to a 10% restocking fee which will be deducted from your refund. Once your returned item(s) have been received, your refund will be processed.
CUSTOM/PERSONALIZED/WHOLESALE ORDER REFUNDS:
Custom/personalized/wholesale orders are by far my favorite! It allows me to create a lasting, memento of your special event! When completing a custom/personalized/wholesale order, I order supplies from my supplier to create your order as well as design your label's proofs. If a custom/personalized/wholesale order is cancelled, sub-consequently I'll have to cancel the supply order from my supplier who will charge me a restocking fee for returning the supplies.
Due to the nature of custom/personalized/wholesale orders, there will be a 40% restocking fee charged for ALL custom/personalized/wholesale orders that are cancelled within 72 hours/3 days of receiving your payment to compensate for the supplies ordered from my supplier to create your order. Please note that all sales are final for custom/personalized/wholesale orders after 72 hours/3 days of payment and are not eligible for a refund. Restocking fees will be deducted from your refund.
If you're unsure if you'd like to place an custom/personalized/wholesale order, feel free to message me or email me at Info [!at] GourmetCandle.org or just continue to shop.
If you have any questions, I'd love to hear from you. Send me a message or email, prior to your order with any questions that you may have! =)
I also ship six days a week (Monday-Saturday). Orders of 1-2 candle tins will be shipped First Class and should be delivered within 3-5 days. USPS Priority items are usually delivered within 1-3 days (excluding Sundays and holidays).
I'm always happy to ship gifts with personalized notes! Just let me know!
The candle pies are placed on a bed of color coordinated tissue paper and boxed in a beautiful brown, top window, Eco-friendly box prior to being placed in an additional shipping box and cushioned with packing peanuts and bubble wrap, to ensure that when you receive your pie goodies, they will be in PERFECT condition! =)
*PLEASE be sure to track your package once your tracking information has been sent. I can not issue refunds or replacements for stolen or lost packages.
If your package has been shipped and the status states "in transit" and remains in the same location for more than 2 weeks, then please be sure to contact me. There is a 60 day time period where USPS allows a claim to be filed. If you do not contact me within the 2 week to 60 day time period, your order will not be refunded.
All international orders ship via USPS Priority Mail International Mail, which typically has a 3 week transit time, but can take as long as 4-6 weeks (not including any potential delays at customs).
Please make sure that you are aware of your countries import policies. You may need to pay additional import fees, taxes, and handling fees in order to retrieve your package. These additional fees are the sole responsibility of the buyer and are not controlled by Gourmet Candle.
Additional policies and FAQs
Unfortunately, I do not have any more information than you or that your tracking information indicates. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of my control. Please contact your local post office and give them your tracking information.
If an item is marked as delivered, but you have not received it, please:
I. Verify that your shipping address is correct.
II. Check with anyone who might have accepted your package on your behalf (family, roommate, neighbor, etc.)
III. Take your tracking information to your LOCAL post office or visit the USPS website and complete a service request for your package. USPS will provide a confirmation number and should follow-up within the next 2-3 business days.
***If there are details on the USPS form that you are unaware of (Ex: package weight, package class, etc.) you can use the drop down menu to indicate “Unknown”. As long as you have your tracking number and your delivery address, you’ll be able to process the request.
*Please be sure to verify that you have the correct mailing address prior to placing your order. If your shipping address is entered incorrectly, and you do not receive your order or it is returned, it is up to the buyer to repay shipping fees. If your order is in route to be returned to the sender, (me) and I do not receive it, your order will not be refunded as it is your responsibility to provide your correct shipping information.
Gourmet Candle can not reimburse or re-ship orders that were mis-delivered or stolen from a property.
Rush orders are subjected to a 20% rush fee. This fee is due at the time of your order and is non-refundable unless the agreed deadline for shipping is not met. For instance, if your order was agreed to be shipped on the 15th and is shipped after the 15th, a portion of your rush fee will be refunded. Rush order fees will not be refunded if the shipping company does not deliver on time. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of my control. Please contact your local post office and give them your tracking information.
Do your candle pies candles burn evenly?
It takes about 2 hours to achieve a full melt pool since my pies have different wax shapes in them; however, from that 2 hour mark, yes, they will burn evenly. However, the candle's fragrance fills the room way before the candle has reached the full melt pool.
What are your candle burn times?
4 oz Candle Tins: up to 32 Hours
Candle Pies: up to 50 Hours
What are your candle sizes?
My candle tins have approximately 4 fluid ounces of soy wax and weigh about 5 ounces. Tins are 2" tall and 2 1/2" in diameter.
My bakery candle pies are approximately 8 fluid ounces of soy wax and weigh about 10 ounces. Each pie is 1 1/2" tall and 5" in diameter.
What type of wax and wicks do you use?
I use soy wax with cotton wicks making my candles natural burning candles. I have a few candles pies topped with gel wax for a longer burning time and a glazed finish; however, they are indicated as such under the corresponding item.
Does the scent throw vary for each home?
Each floor plan for each home produce different results. Most get great results with 1 candle (in medium-15 x 15 ft. to smaller rooms), some need 2 candles. Understand it is more difficult to fill open floor plan homes since the scent has to continue to travel and as the scent spreads over large areas it will get less intense. An average room with walls will keep the scent inside and of course create a more intense strong scent.
WHOLESALE ORDERS ARE ALWAYS WELCOME. FEEL FREE TO MESSAGE ME THROUGH ETSY OR MY E-MAIL AT GOURMET_CANDLE [!at] YAHOO.COM You may also check out my Etsy wholesale profile at: https://www.etsy.com/guest-pass/083a4ce68cae272ac187eb13
CANDLE SAFETY TIPS, INSTRUCTIONS AND SUGGESTIONS:
Candles should never be left unattended. Safely extinguish your candle instead of leaving it unattended. Please do not leave your candle lit while you are asleep. Burn your candle on a flat, heat resistant surface away from drapes and other flammable materials. Never burn your candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc. Keep burning candles out of the reach of children and pets. Trim candlewicks to ¼ inch each time before burning. Keep your candle away from children and pets. Do not touch the hot wax or the fire of your lit candle. PLEASE DO NOT EAT YOUR CANDLE OR PUT THEM INTO YOUR MOUTH. Gourmet Candle is not responsible for user misuse and negligence.
To get the most out of your candles, it is suggested that you burn your candles for a minimum of 2 hours, up to four hours. This will help to produce a room-filling fragrance for small to medium sized rooms as well as help you avoid any potential candle memory rings.
By purchasing an item, you'll be subscribed to Gourmet Candle's newsletter which may be emailed out 2-4 times per month. If you do not wish to receive promotional e-mails (regarding new items, sales, coupons, etc.) from Gourmet Candle, please let me know by sending me an e-mail to Gourmet_Candle [!at] Yahoo.com. Please be sure that your e-mail includes your name and e-mail address. You may also change your preferences at any time by clicking the "unsubscribe" link at the bottom of each e-mail you receive from Gourmet Candle.
*By purchasing Gourmet Candle products and services you are agreeing to be bound by these Terms of Service and Policies.