GracePersonalized

Custom Name, Letter Necklace & Personalized Jewelry

LA, California
287,231 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    We're currently not taking personalized orders to improve and upgrade our store. Ready-To-Ship items are still available for ordering. We apologize for any inconveniences, and truly appreciate your continued support for us. Thank you!

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Grace Personalized
Handmade and personalized to tell your story.
Follow us on Instagram @gracepersonalized

Announcement

Last updated on Jul 13, 2021

We're currently not taking personalized orders to improve and upgrade our store. Ready-To-Ship items are still available for ordering. We apologize for any inconveniences, and truly appreciate your continued support for us. Thank you!

------------------------------------------------
Grace Personalized
Handmade and personalized to tell your story.
Follow us on Instagram @gracepersonalized

Items

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287231 Sales
 
Grace Personalized

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Grace Personalized

Reviews

Average item review
5 out of 5 stars
(38277)
See reviews that mention:
Quality 4456 Shipping 3443 Customer service 2513

About GracePersonalized

Sales 287,231
On Etsy since 2013

Personalized For You

Grace Personalized is timeless, minimal jewelry uniquely handcrafted for you. We create each piece of jewelry to order in elegant detail, inspired by your story. Personal, joyful, and high-grade, our jewelry is crafted with love, to be worn with love to celebrate your relationships and lives everyday.

We are three sisters who began Grace Personalized in 2012 because we wanted to seek a more meaningful career together. What started as an appreciation for beautiful jewelry turned into a passion the more we explored, and we found our strengths as individuals made for the perfect team! For us, the most important value in business is quality, so we strive to craft lasting jewelry, to grow mindfully and not just quickly, and to practice balance in our daily lives. Our goal is to share goodness and positivity with each and every customer through our pieces and our company values.

Our Values
Quality is at the heart of our process & production. This means we carefully source only high-grade, sustainable materials to create our jewelry. Our customers are not only buying a beautiful piece, but one that will last for many years to come.

Personalized Jewelry is for everyone. Our jewelry comes at an accessible price point to ensure this. How do we achieve this with quality? We craft our jewelry in-house and sell directly to you. Personalizing our process is just as important to us as the one-of-a-kind pieces we create.

Jewelry That Tells Your Story
Grace Personalized jewelry tells your story through the years as a cherished reminder of the love and relationships each piece represents. We’re honored to know our jewelry will become your everyday favorites, as well as beloved family treasures. The love and intention that goes into each piece creates positive energy that beautifully encourages our customers--and us! Thank you for the opportunity to handcraft personalized jewelry for you & your loved ones!

Shop members

  • Nguyen T.

    Owner, Creator

  • Kim

    Manager, Maker

  • Cherry

    Customer Service

  • Anne

    Customer Service

Shop policies

Last updated on July 12, 2021
Welcome to GracePersonalized!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
PERSONALIZED/ MADE TO ORDER JEWELRY:
Personalized/ made to order products are final sale. We only accept returns & exchange when products are defective.

We reserve the rights to accept or refuse any return or exchange requests. Some cases may incur charges.

If products are defective (broken, discolored, wrong size, wrong request, etc.), please contact us as soon as possible within 5 days of receiving.

READY TO SHIP JEWELRY:
Non-personalized/ ready to ship products can be returned or exchanged within 30 days of delivery. The jewelry must be unworn and returned in original packaging.

All shipping fees are non refundable. If your order was shipped free of charge, a return postage fee of $6.00 will be deducted from your refund.

--------------- CHANGES OF ORDER ---------------
If you'd like to make any changes on your order, please contact us within 12 hours. After 12 hours, changes will not be accepted or there may be extra charges as your order has been processed.

Changes of SHIPPING ADDRESS and shipping service must be informed within 2 days of purchase. Last-minute changes of shipping address and shipping service won't be accepted as your order may have already been shipped out before we receive your request.

--------------- CANCELLATION ---------------
Cancellation of orders are accepted within 12 hours and will be refunded in 5-7 business days.
Order cancellation after 12 hours will not be accepted as order is already processed.
Payment
All payments are processed via Etsy. For more information about billing please check here: https://www.etsy.com/help/article/1939?

We accept all payments with Credit Cards, Paypal and Etsy Gift Cards.
Shipping
Current production time is 3-5 weeks.
Need it sooner? Shop READY TO SHIP: https://etsy.me/3sxxO98

► DOMESTIC SHIPPING:
FREE SHIPPING: USPS First Class; estimated delivery in 2-7 business days, not guaranteed.
EXPRESS SHIPPING: $11+, FedEx Express, estimated delivery in 2 business days.
RUSH ORDER + EXPRESS SHIPPING: $27+, Fedex Express, estimated delivery in 1-2 business days.

☛ For all cases of delayed delivery due to delays by shipping carriers, we are unable to offer compensation. Refund requests for all orders will not accepted.
☛ Signature Confirmation is not required but is available upon request. If you need this please contact us after you submit your order. For all cases that tracking shows "delivered" status, we are unable to offer compensation.
☛ If you need to rush your order or receive by a certain date, please send us a message after you submit your order, our team will get back to you if it's possible to do. You can also upgrade shipping at the cart to receive your order faster once it's shipped out.

► INTERNATIONAL SHIPPING:
We ship worldwide. All international orders are shipped via Fedex. Phone number and signature confirmation is required for delivery. Please see shipping rates at check out.

☛ Duties & Taxes are included in shipping cost.
☛ Please note delivery time for international orders is not 100% guaranteed. Though most orders arrives in estimated time frame, it may also depend on the country and its customs.

----- DELAYS -----
We will take responsibility for production time but are unable to guarantee shipping time after an order has been shipped out. For all cases of delayed delivery time, we are unable to offer compensation. Refund requests for all orders will not accepted.

----- LOST/ DAMAGED PACKAGES -----

All orders are shipped via USPS/FedEx. Once an order is shipped, USPS/FedEx takes over the responsibility to deliver that order. In all cases that an order is already marked as "delivered", we are not responsible for any LOST/ DAMAGED packages.
Additional policies and FAQs
--------------- PERSONALIZATION ---------------
All final personalization details and order information must be put in PERSONALIZATION BOX/NOTE BOX at check out or summarized in ONE MESSAGE sent to us after you submit your order.

Please contact us via ETSY only.

--------------- CARE INSTRUCTIONS ---------------
► Wearing
- All our Sterling Silver jewelry is protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time. We recommend removing jewelry when you shower or bathe and particularly on the beach, in the sea or chlorinated water.
- Avoid applying perfumes or beauty products directly on your jewelry.
- Keep away from extreme temperature, humidity, sunlight, and avoid contact with bleach.
- For gold and rose gold vermeil jewelry, please avoid frequent contact with water, washing products, beauty products, and other chemicals.
- Put your jewelry last when dressing and first when undressing. Avoid hard contact which could cause scratches, chips and other damages.
► Cleaning & Storing
- Use a soft, lint free cloth to keep your jewelry looking shiny. Silver cleaner can be used for silver pieces. Do not use tissue paper or paper towel to clean the metal as they can cause scratching.
- Store jewelry individually in a pouch or soft lined box in a dark, cool and dry place.

--------------- REPAIRS ---------------
► If your jewelry needs repair or renewing, please contact us for more details and instructions. For most cases we will charge a very small fee depending on the current condition of the jewelry. You will need to pay for both ways shipping. Average processing time is 5-7 weeks (excluding shipping).
► For Sale items, there will be additional charges for repair or renewing, the charge depends on current conditions of the jewelry, please contact us with photos if possible so we can advise on further details.

More information

Last updated on Jul 12, 2021
Frequently asked questions
How long does it take to receive my order?

Current production time is 3-5 weeks.
Need it sooner? Shop Ready-To-Ship: https://etsy.me/3sxxO98

Can I rush my order?

Yes! Please select 'Rush Order + Express Shipping' at check out and include the desired delivery date in notes. Our team will reach out to you and confirm if your request is possible to do.

What is my ring size?

We make rings in standard US ring sizes.
Please go to www.ringsizes.co for the full size chart.
► To determine your ring size, you can measure the inside diameter of your current ring using a Digital Ruler and then compare the measurement to this size chart.
► If you're unsure what your size is, we recommend getting a ring sizer to get the correct ring size. Ring sizer can be purchased here: https://etsy.me/2Xv6BWD

What is my bracelet size?

All sizing information is included in the Listing Description.
Measure around your wrist and add 0.5” - 1” (chain bracelets) or 1”- 2” (cuff bracelets).
Cuff bracelets are not adjustable. We recommend ordering a half size up to avoid opening the bracelet too wide while putting it on, which may cause damage to the bracelet.

How do I customize my order?

Put your order details in Personalization Box or Note box at check out. 
If you need to upload a picture, you can attach the picture to a message and send to us after you submit your order.

Can I see how the names look like before I order?

Yes definitely. Just message us the names and the font you're interested in. We will send you a preview so you can see how it looks like before you decide to place an order.

Is the jewelry sterling silver? Can you make the jewelry in solid gold?

Yes, all products are made of Sterling Silver 925. Gold and Rose Gold jewelry are 18K Gold Vermeil or Rose Gold Vermeil.
* Vermeil is made of thick 18k gold or rose gold layered on .925 sterling silver. Vermeil is nickel-free and perfect for people with metal allergies.
* Solid gold is not yet available at the moment.

Can I pick up in store?

All sales are done online and we are unable to take phone orders at the moment. In case you need assistance while placing your order online, please don’t hesitate to send us a message. We'll try our best to support you!