We are proud to be "the Original lace and button topped sock and leg warmer designs". We are thankful to have grown so rapidly and we are always striving to grow to meet the demand while offering exceptional customer service.
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Accepted payment methods
Returns and exchanges
We allow up to 14 business days after receiving your package to qualify for a refund for returned items. We allow up to 60 days to qualify for an exchange (please refer to our exchange policy for details). To ensure that you will receive a refund for your return, all products must be returned in unworn, unwashed, and unaltered condition. Unless a return is the result of an error on our behalf, the customer is responsible for the cost of return shipping. When sending your return, please include the Return Slip found at the bottom of your packing slip; or if you no longer have it, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. Send returns to: Grace and Lace, 300 East New Hope Ste 204, Cedar Park, TX 78613.
We allow up to 60 days to qualify for an exchange. All products returned for an exchange must be in unworn, unwashed, and unaltered condition. To request an exchange, please mail the item(s) back to us, being sure to include the Return Slip found at the bottom of your packing slip, and indicating your request for an exchange. If you no longer have it, please include a note with your name, email, order #, your request for an exchange, and the reason why. We will contact you as soon as we have received the returned item(s) to walk you through the re-ordering process. Please save your tracking number, as we cannot process any exchanges that are lost in the mail or do not make it to us for any other reason. Shipping charges are not refunded. Send exchanges to: Grace and Lace, 300 East New Hope Ste 204, Cedar Park, TX 78613.
All gifts returned for an exchange must be in unworn, unwashed, and unaltered condition. If you are the recipient of a gift that you would like to exchange, please mail the item(s) back to us with a note requesting an exchange for the returned gift; being sure to sure to include the order # (if you have it), the name and email address of the purchaser, and your name and email address. We will contact you as soon as we have received the returned item(s) to walk you through the re-ordering process for gifts. Please save your tracking number, as we cannot process any exchanges that are lost in the mail or do not make it to us for any other reason. Shipping charges are not refunded. Send exchanges to: Grace and Lace, 300 East New Hope Ste 204, Cedar Park, TX 78613.
HOLIDAY RETURNS & EXCHANGES
All items purchased between October 15, 2014 and December 24, 2014 that are unworn and unaltered qualify for our extended holiday returns & exchanges period. These items may be returned for a refund thru January 14, 2015, and may be exchanged through February 20, 2015. Please contact us via Etsy message if you have purchased or received an item during this time-frame that you would like to return or exchange.
We do our best to ship items as quickly as possible and because of this the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order. However, when you receive the shipment, it will contain specific instructions on how to return it for a refund (minus the shipping charges).
Due to processing time and inventory counts, we cannot honor change requests to orders once they are submitted. Please make sure to carefully review your order before submitting it.
DAMAGED ITEMS/ORDER ERRORS
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, due to human error, order mistakes are possible. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us within 14 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of the time frames stated within our policies.
We accept your payment by checking account, echeck, PayPal, or credit card. Please note that we charge at point of sale rather than at point of shipment.
Due to state tax laws, we are required to charge local sales tax only in our home state of Texas.
Please allow 2-5 business days (excluding holidays) for order processing if USPS/UPS Surepost or UPS Ground is selected.
Orders expedited via a UPS 2nd Day or Next Day Air shipping option will ship out the following business day.
Orders containing back-ordered or pre-ordered items will ship in one shipment once all items are ready for shipping, so please consider placing separate orders for these items if you wish to receive your in-stock items immediately.
Credit card authorization and verification must be obtained before shipping. You will receive an email confirmation when your order has shipped. All shipping charges are non-refundable.
All orders are shipped either via the United States Postal Service or United Parcel Service. Please note: UPS does not ship to P.O. Boxes.
• USPS / UPS SurePost (3-7 business days)
• USPS Priority Mail (2-3 business days)
• UPS Next Day Air Saver (Next business day)
• USPS International (2-4 weeks or more, depending on customs processes. Does not include tracking, insurance, or the cost of tariffs or customs)
• USPS Priority Mail International (6-10 business days)
***Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery. To remain ethical in our business practices, we cannot mark international shipments as "gifts" unless they are indeed gifts and are noted as so in the “notes to seller” box. Thank you for your understanding with this.
BACK-ORDERED & PRE-ORDERED ITEMS
These items ship separately from in-stock items. Shipping dates indicated at the top of back-ordered and pre-ordered listings are approximate and are subject to change. All back-ordered and pre-ordered items will ship together in one shipment as soon as they are all ready. You will receive a confirmation email when the remainder of your order ships.
International Orders: All international orders containing back-ordered or pre-ordered items will ship in one shipment as soon as the entire order is available for shipping.
LOST/DAMAGED BY POST OFFICE
We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via Etsy message and we will look into your order details and can assist you in getting it straightened out with UPS. Thank you for your understanding with this. Thank you for your understanding with this.
If a package is returned because the address provided to us via Etsy was not correct, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.
If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Grace and Lace. If the package does return, a refund will be applied for the cost of the items only.
Please send us a message via Etsy.
Additional policies and FAQs
Due to all the requests, we finally have a wholesale system available for you for purchasing in bulk. For wholesale inquiries - please send us an Etsy Convo
Coupon codes must be entered at check-out (click “Apply Coupon Code” and enter code in box) to qualify. Coupon codes entered in the “Notes to Seller” box will not be applied. Only one code may be applied per purchase. Promotional codes cannot be applied to orders outside of the promotional period. Free Shipping is not automatically applied, and can only be done so with a coupon code. Shipping discount codes do not apply to orders outside of the U.S.
SHIP50 CODE RESTRICTIONS
Free shipping is valid in the U.S. only on purchases of $50 or more that are shipped via USPS. Taxes and shipping costs do not qualify toward the minimum purchase requirement. Eligible customers must enter the code during checkout in order to receive free shipping. Not valid on orders shipped via UPS. Not valid on international shipments. This coupon cannot be applied with any other offers.
NOTES TO SELLER
Please know that we cannot guarantee to honor any requests left in the "Notes to Seller" box that appears during checkout. Due to limitations with our software, notes added in this box are not easily recognized during processing, however it is unfortunately not an option within Etsy for us to remove this box from appearing. We are also unable to make changes to orders once they begin processing. If you have a special request you'd like to inquire about, please instead notify us via an Etsy message. If we receive your request prior to your order processing and it is a request we are able to honor, we are happy to do so at that time.
When can I expect my order to ship?
Please allow 2-5 business days for order processing if USPS/UPS Surepost or UPS Ground was selected. Orders expedited via UPS 2nd Day or Next Day Air will ship the following business day.
Why is my credit card charged before my items ship?
Currently we do not have the capability of waiting to charge credit cards until time of shipment. We are looking into the technical requirements necessary to make this available in the future.
Can I send part of my order to a different address?
We only ship to the shipping address provided at checkout and cannot ship to multiple addresses. Please consider placing multiple orders should you want your items shipped to various locations.
Can I use more than one coupon code?
Only one coupon code is valid per order. Free shipping is never automatically applied. Unfortunately we cannot retroactively apply coupons to your order, nor can we apply them to orders made before the discount was offered.
Where do I enter the coupon code?
The coupon code box is located under the grand total at checkout. We have found that some internet browsers do not display our coupon code box. If this is the case, please try using another browser. Please remember that we cannot retroactively apply coupon codes for you.
I entered a coupon code and it didn't apply, why not?
There are several reasons why a coupon code may not apply. Possible reasons are: it is a one time use code that has already been used, the code has expired, there is a minimum purchase amount required that has not been met, or the code entered is not valid on purchases shipped outside of the U.S. Please note: shipping discount codes can only be applied to U.S. orders and cannot be applied to any wholesale orders. If you are trying to enter a code that does not apply and does not fall under one of these exceptions, please contact us via Etsy for assistance.
Why does my invoice show my item is more expensive than it shows on the website?
By law, we are required to charge tax in our home state of Texas. Your item totals reflect the unit price plus tax.
May I request expedited shipping?
At this time we do not offer expedited shipping. We ship USPS First Class to all locations.
Wait, I ordered the wrong color/quantity/product!
Due to processing time and inventory counts, we cannot honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it.
I purchased a "Pre-Ordered" item, what does that mean?
You purchased one of our newest items! It is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change.
I purchased a "Back-Ordered" item, what does that mean?
The item you purchased is currently out-of-stock and we are awaiting another shipment. It is not available to ship yet, and will ship around the approximated date shown on the listing. Please be aware that dates are approximate and are subject to change.
How do I cancel my order that has not yet shipped?
It is our goal to ship your order as quickly as possible, therefore it is possible that we won’t see a cancellation request until after an order ships. You may send a cancellation request via an Etsy Convo, however, we cannot guarantee we can honor the request. Should your order ship before the request is honored, we will process as a return.
Will your products fit my calves?
All of our legwarmers and boot socks socks are made to accommodate a variety of calf sizes. To assure the best fit, please see the "fit" section on each specific item's page (as each item's measurements are a bit different) and compare your own measurements to the measurements given for that item.
When can I expect my order to ship?
Please allow 2-5 business days for order processing if USPS/UPS Surepost or UPS Ground was selected. Orders expedited via UPS 2nd Day or Next Day Air will ship the following business day. All back-ordered and pre-ordered items will ship out together once they are all ready for shipping, and you will receive an email at time.
What if I did not receive my package and tracking shows as delivered?
You will need to contact USPS for assistance. You may go online to the USPS website-enter your tracking number, select Customer Service FAQ, and complete the online request for the delayed mail report. Grace and Lace is not responsible for mail that is lost by the Post Office. Thank you for your understanding with this policy.
Some of the items I ordered don’t appear on my packing slip, where are they?
Sometimes when an item is back ordered for an extended period of time, we split the order and create a second packing slip. This means you should expect another package.
I received something other than what I ordered, what do I do?
Due to human error, mistakes do sometimes happen. Please send us a message, and we’ll get it sorted out for you!
My item is damaged, what do I do?
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. For this reason it is important to open and inspect your items as soon as you receive them. Please notify us at graceandlace.com/contact within two days of receiving your package if there is anything wrong with your item or your order. We cannot honor changes outside of our time frames stated within our policies.