Charming Handmade Goods for You and Your Home
GracieLouDesigns' Shop Policies
Thank you for visiting and reading through my shop policies. GracieLouDesigns is the home of handcrafted wearables, art, and accessories that combine charm and style with a little bit of grace.
I would be pleased to create custom items for you. Feel free to contact me at llorscheter [!at] hotmail.com. Please allow three weeks for the creation and shipment of custom orders.
Be sure to follow the link in your Etsy order through to the Paypal site to complete your transaction...your order is not complete until then. You will receive an email from Paypal confirming your payment has been made.
Payment is due at the time of your order and must be received before I will ship out an item or begin to create a custom piece. If you do not pay for your order within three days, I reserve the right to cancel the sale. Please let me know if you are experiencing difficulties processing your payment- communication is greatly appreciated!
All GracieLouDesigns purchases (fabric items only) arrive wrapped in lovely gift packaging. I am happy to send your item as a gift for you and will include a gift note with the order. Please specify this in the "message to seller" box during the Etsy checkout process.
*Alphatography orders arrive carefully packaged in multiple layers of bubble wrap and corrugated board. Please let me know if you would like a gift note included with these orders--I am happy to do so!
**PLEASE NOTE that if you do not specify that you are sending a gift in the notes of your order, I do not have a way of knowing that your item is being shipped to someone other than you, and I will not include any information within the package unless specifically requested.
Please note that custom pieces may take UP TO 3 WEEKS in-house crafting time from the day of your order/payment. I trust you will find that your handcrafted item is worth the wait!
Items are shipped using Priority Mail. Standard shipping time for Priority is 3 days, but please allow 3-7 days for your item's arrival.
Refunds and Exchanges
GracieLouDesigns makes customer service a top priority.
Because of the amount of time, attention and care involved in the creation of handmade items, I do not accept returns or exchanges at this time.
However, I do guarantee your satisfaction.
If there is a problem with your order, please be sure to contact me at llorscheter [!at] hotmail.com **within 3 business days of receiving your order**, and I will make every reasonable effort to ensure that you are satisfied with your shopping experience.
Also, please feel free to email me with ANY concerns or questions, PRIOR to leaving feedback here on Etsy, so that I can have an opportunity to assist you and resolve any problems that might arise.
Last Updated November 12, 2013