Graciosa

Unicorn Headbands - Costume Headpieces - Accessories

Bogotá, Colombia 2355 Sales On Etsy since 2014

5 out of 5 stars (495)

Graciosa

Unicorn Headbands - Costume Headpieces - Accessories

Bogotá, Colombia | 2355 Sales

All Items

Andrea Moreno

Contact shop owner

Andrea Moreno

Announcement    Dear customers,

All my items are handmade with love in Bogotá, Colombia.
The international postal service is usually very slow, so please order your items well in advance of your events.
A few items are warehoused in USA, and ready to ship from there to USA, Mexico and Canada customers. Such items have a note added to them to let you know.

Thank you for stopping by!

For inspiration , party ideas and costume ideas, follow me:
https://instagram.com/andrea_morenog/
https://www.pinterest.com/andrea_morenog/

#graciosabogota #graciosaunicorn #graciosareindeer #graciosallama

- Hablamos español
- Wir sprechen Deutsch

Announcement

Last updated on Jul 24, 2019

Dear customers,

All my items are handmade with love in Bogotá, Colombia.
The international postal service is usually very slow, so please order your items well in advance of your events.
A few items are warehoused in USA, and ready to ship from there to USA, Mexico and Canada customers. Such items have a note added to them to let you know.

Thank you for stopping by!

For inspiration , party ideas and costume ideas, follow me:
https://instagram.com/andrea_morenog/
https://www.pinterest.com/andrea_morenog/

#graciosabogota #graciosaunicorn #graciosareindeer #graciosallama

- Hablamos español
- Wir sprechen Deutsch

Reviews

Average item review
5 out of 5 stars
(495)
See reviews that mention:
quality 105 shipping 71 customer service 60

Updates

"Get ready for Carnival" Sale grinunicorn_face! Lots of items 20% off!
View all 17 updates

About Graciosa

Sales 2,355
On Etsy since 2014

Fun and unique headpieces!

Hello, my name is Andrea and I live in hectic, yet beautiful, Bogotá; with my husband, our ten year old daughter, and our beloved dog.

I started selling my hair accessories when I was 15, at a family owned uniform shop.
Some time ago, I started making the favors for my daughter's birthday parties; almost always hair accessories or headpieces in accordance to each party's theme. It was no long before friends started to order favors for their kids' themed parties, too; because everyone appreciates it when party favors are useful, cool, durable, and affordable. These are all characteristics of my items.
And that's how this shop was born in January of 2014.

Now it has grown quite a bit, so thankfully I have lots of help and assistance from my supportive family.

Quality and craftmanship are very important to me. I want my items to last and to be enjoyed and played with for a long time.

I hope you like my items as much as I enjoy making them!


https://instagram.com/andrea_morenog/
https://www.pinterest.com/andrea_morenog/

Shop members

  • Andrea

    Owner, Maker, Shipper

  • Gabi

    Model, Product Consultant, Assistant

    Daughter

  • Rosita and Clemencia

    Makers, Assistants

    Aunt and Mom

  • Ignacio

    Finances

    Husband

Shop policies

Last updated on July 26, 2019
Welcome to Graciosa!

All the items in my shop are handmade with much love by me in my home; in Bogotá, Colombia.

My home is smoke free, but (happily and gratefully!) not pet free.

Please, read carefully the following Policies. By placing an order from my shop, you are agreeing to them. Thank you!

Andrea Moreno
Hair accessory maker since 1990.
Etsy seller since Jan. 2014.

Accepted payment methods

Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
- RETURNS AND EXCHANGES:

RETURNS:

Please note that I do not accept returns of packages that have been opened, due to hygienic reasons. My items are hair accesories and can not be resold.

If you want to return an unopened package for a refund, I will issue the refund when I receive the unopened package back - not any sooner. I will refund the cost of the item, minus the shipping cost.

Please note: Return postal expenses are to be paid by the buyer, using the same shipping method I used for sending the order.

EXCHANGES:

Please note that I do not accept exchanges, for hygienic reasons.

However if you are not happy with your purchase for any reason, please contact me to work out a solution.


- REFUNDS:

I will give a full refund:
- If your package gets lost in the mail.
A package will not be considered lost until 2 months from date of shipment have passed.
- If the tracking information shows that your package has been stuck at some point for more than 2 months.

I will give a partial refund (the item's price minus the shipping costs):
- If the package is returned to me unopened.
- If the ´package is returned to me after being refused or left unclaimed.
I will issue the partial refund once I receive the package, not any sooner. Thank you for your understanding!

*Please note that sometimes unclaimed packages are destroyed by postal companies rather than returned, in which case I will not give a refund.
*Please note that sometimes returned packages do not track back to me and get lost in the postal system, in which case I will not give a refund.*

I will NOT give a refund:
- If your package has been shipped and is still in transit to you, and two months have not yet passed since date of shipment.
- If the package arrives to you after your "needed by" date. International postal transit times and Customs inspections are unpredictable and completely out of my control. Which is why I don't gurantee delivery dates.
- If you leave your package unclaimed at your post office and it never gets returned to me because it gets "lost" in the postal system, or it is destroyed.
- If you provide an incorrect address and the package gets delivered at said incorrect address, or lost in postal system.
- If the tracking says "delivered" but you claim you didn't receive your package. This is out of my control. Please in these cases check with your postman and neighbors for your package.


- CANCELLATIONS:

If for some reason you wish to cancel your order, please do so within 24 hours after you placed it. After 24 hours I will ship the item if I have it ready to ship (which most times I do).

*Please do not ask for your order to be cancelled and refunded after it has shipped! Once a package has shipped it is out of my control. It is on its way to you and you will eventually receive it. Once you receive it, return it for a refund. Thank you for your understanding!
Payment
Because of my location, Etsy only allows me to receive payments through Paypal.

Other payment methods are unavailable to me. Sorry for the inconveniences.

Items will not be shipped until payment is received.
Please note that when you pay with "e-checks" the payment takes a few days to get through, and your address isn't even visible to me.
Shipping
I ship from Bogotá, Colombia.

I use two shipping methods:

1. A private courier company for small items, such as single headbands. All packages are tracked. Upon arrival to the destination country packages are handled by that country's national postal service. For example: by USPS in USA, by Canada Post in Canada, by Correos de España in Spain, by Deutsche Post in Germany, and so on. The delivery times vary according to the destination country's Customs inspection process, weather conditions and other unforeseen issues. So I can not guarantee delivery dates. Thank you for your understanding!

The estimated, but not guaranteed, transit times for this service are:

To USA and Canada: 8 -10 business days.
To Central and South America: 10-20 business days
To UK: 15-25 business days
To mainland Europe: 15-25 business days
To Norway, Sweden, Finland and Denmark: 15-25 business days
To the rest of the world: 20 -30 business days

2. FedEx
For party packs and time-sensitive orders.

The estimated FedEx shipping times are*:

To USA and Canada: 3 business days.
To Central and South America: 5 business days
To UK: 4 business days
To mainland Europe: 4 business days
To Norway, Sweden, Finland and Denmark: 5 business days
To Colombia: 1 business day
To the rest of the world: 7 business days

*Please note that this estimated times may sometimes vary, and take a couple days more, if there are unforeseen inconveniences such as weather conditions, natural disasters, mechanical damages of the airplanes, airplane accidents, flight delays for whatever reasons, etc.... Thank you for your understanding!

So please order at least 2 weeks in advance of your event if using FedEx.

All FedEx packages can be tracked in www.fedex.com


BUYER'S RESPONSABILITIES:

- Buyers are responsible for paying Customs fees, all applicable taxes, and postal handling fees that may be charged at the destination country.

- Buyers are responsible for providing a correct shipping adress.

- Buyers are responsible for providing their phone number, as it is required by FedEx.
If buyer forgets to leave the phone number with the order I will contact him/her through Etsy's Conversation system and through email.
If I don't receive an answer within 48 hours I wil l unfortunately have to cancel the order, as I can't ship it without the recipient's phone number.
Additional policies and FAQs
PACKAGING:

I will pack your orders in padded mailers.


FAQ:

Q- Will my item arrive by XX/XX?
A- I am sorry but I can not guarantee delivery dates if you are using the "standard" shipping method. It depends on the destination country's Customs inspection process and internal delivery process. Thank you for your understanding!

Q- Does this headband fit kids/adults?
A- Yes, my headbands are one size, and fit kids and adults as well.
You can find pictures of customers -adults and kids- wearing my headbands in my reviews. Or in my instagram profile: @andrea_morenog

Q- Can I change the colors in this headband?
A- Yes, you can customize your items as you wish. Please send me a message with your color choices, or leave me a note upon checkout in the "notes to seller" space.

Q- Can I pay an extra fee to get my order rushed?
A- No. I think that wouldn't be fair to the persons in queue before you. I make items in strict order of purchase.
Please rest assured that I always make items as fast as I can, and that I ship each item as soon as possible; always within the stated processing time.

Q- Do you make Wholesale?
A- No, I'm sorry, I am not doing wholesale at the moment.

Q- What are your social media links?
A- https://instagram.com/andrea_morenog/
https://www.pinterest.com/andrea_morenog/
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information I collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. Sometimes I might need to also ask for your phone number, for shipping purposes; as some courier services require the recipient's phone number. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as: 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies.
I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Andrea Moreno, am the data controller of your personal information. If you have any questions or concerns, you may contact me via Etsy message system (convos), this is best as it is a record kept by Etsy.