GBDesignHouse

Custom Party Cups, Wedding Napkins, Matches, & More!

Austin, Texas
89,687 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to GB Design House, formerly Gracious Bridal - Etsy’s premier party goods store! We design personalized napkins, custom cups, can coolers, hotel wedding welcome bags and boxes, monogrammed matchbooks and other fabulous things to make your event special. We are a full-service design studio. Let us custom design your personalized frost-flex shatterproof, stadium or styrofoam cups to coordinate with your monogrammed napkins, authentic KOOZIE® and all other printed items to reflect YOUR personality! Please favorite our shop to see new items as we design and list them.

PLEASE NOTE: Products are taking the production as shown on the listing and shipping, however proofs are taking 3-5 business days before receiving. Thanks for your patience!

Announcement

Last updated on Apr 15, 2021

Welcome to GB Design House, formerly Gracious Bridal - Etsy’s premier party goods store! We design personalized napkins, custom cups, can coolers, hotel wedding welcome bags and boxes, monogrammed matchbooks and other fabulous things to make your event special. We are a full-service design studio. Let us custom design your personalized frost-flex shatterproof, stadium or styrofoam cups to coordinate with your monogrammed napkins, authentic KOOZIE® and all other printed items to reflect YOUR personality! Please favorite our shop to see new items as we design and list them.

PLEASE NOTE: Products are taking the production as shown on the listing and shipping, however proofs are taking 3-5 business days before receiving. Thanks for your patience!

Items

89687 Sales
 

All Items

Audrey

Contact shop owner

Audrey

Reviews

Average item review
5 out of 5 stars
(13965)
See reviews that mention:
Quality 1294 Shipping 1802 Customer service 2543

About GBDesignHouse

Sales 89,687
On Etsy since 2012

GB Design House

Gracious Bridal was started in 2006 by mother and daughter duo, Brenda Cascio and Audrey Craig. Over the years, Gracious Bridal evolved into GB Design House as our clientele expanded from brides looking for prefect details for their weddings to include companies looking for corporate marketing goods, and party planners looking to add a custom touch to their events. We love creating fabulous details for ALL weddings and events.

We design and create here in beautiful Austin, Texas. Brenda has since retired, passing the business to Audrey's capable hands. Shanti & Avery help with proofs, along with Michelle who also handles shipping, while Cori & Katie also add Social Media to their to do lists, and Allison, photography and web development, on top of corresponding with customers. After approval of proofs and designs, some larger orders may be sent to a U.S. printer that we are pleased to partner with.

Our goal is to help brides make their wedding day fabulous, to provide the perfect personalized touches for events, and to create custom gifts you and your friends will love! If you see something you love, but would like a different or custom design, just contact us and we will make your dream a reality!! We really are here for YOU!

Shop members

  • Audrey

    Owner, President, CEO

    Brenda’s daughter. Taking over the helm in 2010, Audrey is an elegant leader with a background in Corporate Communications from University of Texas and a foreground of fabulousness, Audrey runs the Austin, Texas based studio.

  • Brenda

    Owner, Designer, All Things Creative

    Audrey's mom. Artist. Designer. Happiest with a pen or brush in my hand. I have to create -- it doesn't matter if it is a meal or a painting or custom napkins. I doodle in the steam on the shower door. It's like breathing for me.

  • Allison

    Photographer, Designer, Customer Service

    Fate brought this native Texan to the GB team in 2016. She loves creating clean modern designs, and problem solving for the group. When she's off the clock, she loves to cook, swim, and adventure.

  • Avery

    Customer Service, Designer

    From Houston, I moved to Austin after attending college in Greenville, SC. I met Audrey at a workout class, and started at GB a few weeks later.I enjoy adventures, cheese, and snuggles with my golden doodle. I'm also known for marathoning Netflix!

  • Michelle

    Customer Service, Designer

    I joined the GB team in 2017. My coworkers lovingly tolerate my tendency to blast heavy metal as I keep the studio organized and am a stickler for dotting the I's and crossing the T's. I am the voice you hear when calling our design studio.

  • Katie

    Customer Service, Designer, Social Media

    I started with GB in 2011 while studying advertising at UT. I moved to full-time after graduating & love working with our fun & creative team. I love designs that make our clients smile! I enjoy live music, practicing yoga and learning new recipes.

Production partners

  • Certified Food Packaging

    United States

    Our certified food packager provides us wonderful food and drink products, processed in a state-of-the-art kitchen facility, to feature our custom personalized designs.

  • Commercial Printer II

    United States

    Our printing partner is a second-generation family business that gives the same attention to detail as we do - ensuring gorgeous products and happy customers.

  • Commercial Printer III

    United States

    We work with this printer to help us customize our fabulous item.

  • Commercial Printer

    United States

    We are proud to partner with a family run commercial printer. This allows us to do more complicated designs and handle a heavier volume - giving us more time for designing -- which is, after all, the fun part!!!

  • Production Partner

    Austin, TX

    Bag manufacturer

  • Stamp Maker

    United States

    With the addition of this impeccable stamper maker, we can now offer our unique designs on stamps for all of your personalization needs.

Shop policies

Last updated on February 12, 2021
At GB Design House we pride ourselves on attention to detail and a commitment to all things fabulous! Our unique designs and custom party items are perfect to add that personalized touch to any of life's celebrations. Started as Gracious Bridal in 2006 by mother-daughter duo, Brenda Cascio and Audrey Craig, we have been a go-to resource for brides and event planners seeking the latest in wedding accessories and favors. We’ve been featured in Entrepreneur.com, Victoria Magazine, Austin Wedding Day, Chicago Weddings, Southern Wedding Magazine, and numerous other wedding blogs and publications. Our Etsy shop features a highly edited line of our most exceptional designs that can be custom-made and tailored to showcase your personal style. We pay special attention to each order and feel honored to help make your big day a memorable one.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Returns:
If the mistake is ours, we will be happy to issue a replacement or full refund.

We accept returns on all non-custom, non-personalized items. Understandably, custom orders and personalized items are non-refundable. Requests must be made within 7 days of receiving the item if you would like to return it. A Return Authorization Number (RA#) must be issued in order to return the item in as-new condition. Once received in new, unused condition, we will issue a refund for the item -- shipping charges are non-refundable. The buyer is responsible for return shipping fees. For your protection, we suggest you use reliable shippers, such as UPS or FedEx, who have an online system to track packages.

Damaged Items: We inspect all items before shipment to make sure they are securely packaged in transit to avoid damage. However, if you receive your order and it is damaged, defective or missing product(s), please report within 72 hours so that we may resolve the issue. We’re nice people :)

Proof Approval: Please review your proof carefully. Your approval assumes complete liability. If we do not receive proof approval after two attempts to follow up, we will put your items directly into production, unless we are waiting on clarification regarding your order; for example, ink color, font choice, spelling confirmation, etc. We are not responsible for any errors such as spelling, color, size, etc, after the order has entered the production queue.

When in doubt, please feel free to contact us and we will be happy to help you!
Payment
All major credit cards accepted through either Etsy's Direct Checkout or PayPal (you don’t need a PayPal account). Payment is due upon purchase.

Tax is collected for orders that require taxes per individual state policies.
Shipping
Our shipping rates are for the contiguous US. Packages are shipped by USPS, FedEx and UPS. Once shipped, the tracking number will be sent to you so that you may know when to expect it. We do not require a signatures on packages, so if you would like to request a signature upon delivery, please contact us prior to placing the order. We do offer that service on most items for a $5 fee.

As per Etsy's recommendations, we ship ONLY to the address provided upon checkout at Etsy. Please verify that is your correct address before sending the order.

Wrong address? If the address given is incorrect, UPS and FedEx charges $16 and returns the package back to us. That amount is due, plus the second shipping charge incurred to ship the package back out to the correct address.

Rush Orders? We offer rush production on a case by case basis. Please message us for details.

Delayed Shipment? We are not liable for late deliveries due to postal shipping delays. Please allow enough time for your order to be created.

International Orders? Message us for more information.
Additional policies and FAQs
• PROOFS •
Personalized items come with a free digital proof. The proof(s) are sent via Etsy message 1-3 business days after the order is placed. This is for you to inspect and make sure we get it right before it hits the press. Please reply promptly so we may get the order into the production queue as quickly as possible. If we do not receive proof approval after two attempts to follow up, we will put your items directly into production, unless we are waiting on clarification regarding your order; for example, ink color, font choice, spelling confirmation, etc, or it is then necessary to incur rush processing fees to receive by your need-by date.

• PERSONALIZATION •
Please put all personalization details, color options and date needed in the "message to seller" at checkout. We cannot be responsible to match convo's to orders, and if there is no information in the order, it will delay the production.

• CUSTOMER SUPPLIED ART •
By submitting artwork, you affirm, represent and warrant that you own or have the necessary licenses, rights and permissions to reproduce the content submitted. It will be received by us as being submitted in full compliance with all applicable laws regarding patent, trademark, copyright, licensing, right of privacy, or other proprietary rights. Gracious Bridal and A Leigh Marketing will be held harmless from all claims arising from these issues.

• CANCELLATIONS •
If the order has not entered the production queue, we can cancel the order upon request, however if the proof has been created there is a cancellation fee. Once the order enters the production queue, we are unable to cancel. Thank you for understanding.

• DEADLINES •
We're pretty quick and we honor deadlines. PLEASE PUT YOUR DEADLINE IN THE COMMENT SECTION OF THE ORDER -- We've yet to master reading minds. Even if we have informed you by convo that we can meet your deadline if the order is placed by a certain date, if you do not put the date needed in the order, we will not see it until it comes up for production and by then it may be too late.

• REVIEWS •
We appreciate your order, and will take excruciating pains to come up with something that you will be thrilled with. If pleased, we certainly appreciate a kind review. If there is an issue with the order, please contact us before leaving feedback. We always try to make situations right :)

More information

Last updated on Feb 9, 2021
Frequently asked questions
CUP SIZE RECOMMENDATIONS

Cup size is approx amt held to the brim. Size is regulated by the US Dept of Weights & Measures. Unsure of size to order? We recommend larger than you think you need. Ask event planner for detailed recommendation. If more than one bar, order for both.
★ COMMON CUP SIZES & USAGE ★
2 oz - shotglasses
4 oz - ice cream
5 oz - tastings, samples
8 oz - kids' parties, ice cream
9 oz - (squatty shatterproof, soft & hard plastic) - smallest for wine
10 oz - wine, coffee
12 oz - mixed & signature drinks, coffee
14 oz - mixed & signature drinks
16 oz - beer, soft drinks, tea
20 oz - beer, soft drinks, tea
22 oz - water, soft drinks, tea
24 oz - water, soft drinks, tea
32 oz - water, soft drinks, tea, popcorn
44 oz - water, soft drinks, tea, popcorn

CAN YOU PRINT MY CUSTOM ARTWORK & LOGOS

There is no fee if submitted as follows. Can be used on other items with no addt'l fee.
-VECTORIZED art from the designer [pdf, eps, or Ai file - jpgs are NEVER ok, not all pdfs are ok]
-text must be OUTLINED
-black & white [NOT greyscale]
Email to Audrey@GraciousBridal.com with "Your Name - Etsy Art" in the subject.

By submitting artwork you affirm & warrant you own or have the licenses, rights & permissions to reproduce the art. We receive the art as being submitted in full compliance with all applicable laws regarding patent, trademark, copyright, licensing, right of privacy, or other proprietary rights. Gracious Bridal and A Leigh Marketing will be held harmless from claims.

ARE THE COLORS ACCURATELY REPRESENTED?

Regarding colors, please note: Colors on the digital proofs and photographs are represented as accurately as possible. We calibrate our computers here regularly. However, all computer screens, monitors, and devices are calibrated differently, therefore we cannot be responsible if the color on your screen does not match the actual color. Please contact us if you have a specific color need.

RECOMMENDED NAPKIN QUANTITY - RULE OF THUMB

A basic rule-of-thumb is 4 napkins per guest. This will vary depending upon the length and type of reception. Be mindful that you will want to order more than needed, especially if they will be used for multiple locations throughout the evening. We recommend, if ordering a larger quantity, not putting the date on all the napkins so the remaining napkins may be used at your new home.

USAGE IDEAS
- Appetizers / Hors D'oeuvres (cocktail)
- Bar(s) (cocktail)
- Dinner Table (dinner)
- Cake Table (cocktail/luncheon)
- Late Night - Take out (cocktail/luncheon)
- Restroom (Guest Towels)
- Candy Bar, Favor Boxes (cocktail)
- After Party (cocktail)
- Hospitality Room (cocktail/luncheon)
- Hotel Welcome Bags/Boxes (cocktail)

TURNAROUND - SHIPPING TIME

For custom orders, please allow 7-10 business days to process the order before shipping. We do offer rush processing. Please contact us for a quote if your event is rapidly approaching.

RETURN POLICY

We accept returns on non-customized items. Please contact us within 30 days to receive a return authorization. Shipping is non-refundable.
Custom items are made just for you, therefore we are unable to accept returns and those sales are final.

CUP STYLES AND DIFFERENCES

Shatterproof (Frost-Flex) - the most popular cup for weddings and events. These are an elegant alternative to glass.
- Top shelf dishwasher-safe

Stadium Cups - Most popular for casual and sports events. Often used for children's parties.
- Top shelf dishwasher-safe

Styrofoam Cups - Insulated to keep beverages hot or cold. Drinks do not "sweat" in styrofoam.

Soft Plastic Cups - Same crystal clear cups as used for your favorite cold drink at your local coffee shop.

White Paper Cups - Perfect for coffee and available in single or double thickness.

Please Note: Shatterproof and Stadium cups are dishwasher safe however they will have a longer life if handwashed. Your city's water and type of dishwasher can affect the life of the print.

PROOFS

Personalized items come with a free digital proof. The proof(s) are sent via Etsy message 1-3 business days after the order is placed.This is for you to inspect and make sure we get it right before it hits the press. Please do it promptly so we may get the order into the production queue as quickly as possible. If we do not receive proof approval after two attempts to follow up, we will put your items directly into production, unless we are waiting on clarification regarding your order; for example, ink color, font choice, spelling confirmation, etc, or it is then necessary to incur rush processing fees to receive by your need-by date.