Graphicine

PLEASE READ ALL OF THESE POLICIES PROVIDED WITH YOUR PURCHASE
Thank you so much for your purchase!
By reading this policy, you are agreeing to the terms within.

REFUNDS
Please note that shipping costs are never refunded unless it is the fault of the shipper.
Refunds on purchased items are provided if:
1. Refunds are only provided after purchased items have been successfully returned to the Shop.
2. Proof of damage during shipping is provided to the Shop.
3. USPS has declared in writing that the shipment has been “LOST” (must provide proof to the Shop)
No refunds will be honored without at least one of the above.

This shop does NOT refund any international shipping costs if:
1. Package(s) not picked up by the purchaser.
2. If the purchaser refuses to pay customs
3. Package(s) are returned for any reason.
4. If purchaser provided incorrect shipping address information

Please note: International orders can take anywhere from 2 weeks to 5 months to arrive. International purchaser’s need to wait for 5 months from the date package(s) shipped before presenting a case for refund due to missing or lost packages. Delivery dates are never guaranteed by The Shop.

DELAYED ITEMS
Items can be held at USPS hubs for an indeterminate amount of time. This is not the fault of this Shop nor is it the Shop’s responsibility. Please ONLY contact USPS for these concerns. Under no circumstances will this Shop refund orders that are currently tracking as “in transit”. If circumstances require that a package(s) needs to be intercepted and rerouted to the Shop’s PO Box, the purchaser’s order will be refunded once the package(s) are received. Shipping will not be refunded. Sellers are not responsible for shipping issues due to USPS. This is outlined clearly in Etsy’s seller policies and protections.

SHIPPING REFUNDS
Shipping is not refunded unless it is the Shop's error.
As seller, and per Etsy’s seller policies, Etsy shops are not responsible for shipping unless the shop made an error with the address. If the item(s) are being delivered to the provided address from the buyer, and a tracking number was included, the seller must state a case with USPS. The Shop is not responsible for any issues or delays by the United States Postal Service.

SHIPPING TIMELINES
- 1-4 weeks within the EU.
- 2 weeks - 5 months for other parts of the world.
Other factors may impact these shipping windows
Long shipping delays are not unusual for international orders.

TRACKING
We cannot be personally responsible for shipping once the order has been handed to USPS.
Tracking numbers are provided on all orders. Tracking is on the order confirmation email and should be noted by the purchaser. It is the purchaser's responsibility to track packages. Not the Shop.

REPLACEMENTS
Replacements are not provided without proof of damaged and/or lost items.

EXCHANGE
Exchanges are never accepted by the shop for any items under any circumstance.

DELIVERY TIMES
Delivery times are estimated and are based on Etsy’s own estimations. This does not reflect when a package might arrive. Many factors need to be considered when determining an expected delivery date such as holidays, weather, politics, etc. There is no guaranteed date of arrival. Please keep this in mind if making a purchase and expecting delivery for a special occasion. Holidays are usually higher volume shipping events which means more time needs to be allowed for delivery. Purchaser’s need to order well in advance.

DAMAGED ITEMS
Refunds will be provided for the damaged items only. Proof of damage must be provided, or no refund will be issued. Without the proof, no refund will be provided for any of the items. Shipping costs will not be refunded.

LOST ITEMS
USPS can provide a document stating that the package(s) are LOST. (Tracking status must not be “in transit”). Purchaser’s must contact USPS to have this confirmed. The purchaser can have USPS flag the package(s) so that if the package(s) is updated, or if USPS notifies the purchaser that the item is indeed lost, a refund will be considered.