GreatHornedOwlDesign

Returns are possible but not recommended due to possible high costs that must be covered by the buyer. Returns/refunds will be minus the fee I encour from Etsy. Please be certain you are sure you are ready to buy before you pay.
I'm sorry , I cannot be held responsible if a item is lost or damaged by the post office. No refunds will be issued in those cases. I will not refund until I receive the piece and it is back in my hands under any circumstances.
I do not have these policies to be difficult, I love making jewelry and selling online is my means of doing so. I must protect myself as best I can. I truly only want happy customers!

Please note that ALL refunds on purchases through my online store, will refund ONLY to the original method of payment. Any refund requests that involve issuing a refund to a separate card or by a different payment method is regarded as highly suspicious. That scam is standard practice in the retail industry. where many stores have a refund policy that states that refunds will only be made in the same method of payment as used in the original transaction. (If you've legitimately closed the account the issuing bank will either apply refund to remaining balance or cut you a check for the amount) Working this issue out is up to you. Once again, more than happy to refund but only to original card.

*NOTE: The package needs to be returned to me within 15 business days. Or no refund will be offered. Furnish me with a tracking number so I can follow the progress and then as soon as I receive and inspect the item I can refund to original card. Refunds process must be completed within 15 days. If buyer becomes unresponsive outside of that time consider the process void under all circumstances.

If you are not 100% sure about buying the item or have any other questions please let me know.
I do my best to photograph, describe and present my jewelry as accurately as possible and will answer all additional questions you might have. If an item seems like it's a different shade, it might be due to computer screen differences. I can't help that sadly. I've never had a problem there either though. :) These policies are strict but are in place to protect me as a seller and you as a buyer. I'm happy to answer any and ALL questions regarding these policies.

PayPal, within 2 days from the purchase. If you need more time please let me know before buying, I'm happy to work with you but I need to know what's happening.

LAYAWAY
It is possible for all items over 100$
Can be set up according to your needs (frequency/number of payments).
If you would like to know more please send me a message.

CUSTOM PIECES
Yes If I think your idea is do-able I'm happy to oblige! You must let me know detailed instructions for the design of the piece and what your price range is. I also require a non refundable down payment before I start making your piece. 50%

EXPLANATION OF NON REFUNDABLE DOWN PAYMENT
I require this deposit as protection. I have had many people order a custom piece, I've ordered special stones, wire, materials and the customer has never owned up and paid for it. Leaving me with a piece had no prior intention of making. I feel if you are serious about ordering from me this shouldn't be a problem. It is standard procedure.

WHERE TO:
I ship worldwide - only to your PayPal address. Unless otherwise specified I automatically ship to the address given with paypal purchase.

I Don't ship to China

I cannot guarantee a specific "delivery date" for overseas purchases. They take longer and can get held in customs. I have no control over that.

WHEN:
1 to 3 business days after your payment CLEARS.

HOW / PACKAGING:
All items are shipped in sturdy jewelry boxes inside a bubblewrap envelope. The box is filled with cotton (to prevent the stones from being damaged).

HOW / TYPE OF SERVICE:
All of my pieces are shipped through the USPS and include tracking so I can see where it is in space. :) If you'd like the tracking number you have but to ask.

Shipping does not include insurance - I am not responsible if the package gets lost or damaged in any way. I have never had that happen before. Each item is sent to you in the condition you see in the photos. Additional photos are no problem- a reasonable amount. If you would like insurance I'm happy to add it, however it will up your shipping costs. Please let me know upon purchasing.

I strive to get your purchase sent out right away- that is as SOON as your payment is actually received and available to me either via PayPal (fastest) If you choose to use Direct Checkout it generally takes a few more days. I get right to the post office as soon as it's cleared unless it's a weekend or a USPS holiday.

Please let me know if you have any other questions before you purchase.

Buyers are responsible for any and all duties and customs charges that may be incurred.