Rustic Modern. Flea Market Chic. Haute Hippie.
GreenFoxStudio's Shop Policies
Welcome to Green Fox Studio...
Please don't hesitate to contact me to discuss my shop policies - I try to answer conversations the same day!
I accept PayPal.
Once an order has been shipped the transaction is final.
I ship twice a week using Canada Post.
I send prompt shipping notifications including estimated arrival date and tracking number when possible (for larger packages).
Delivery within Canada and the US is approx. 7-10 business days (but often much sooner!)
Buying more than 1 item? Convo me for combined shipping to save some money.
I ship International...send me your shipping area for a quote.
To help the environment (and your wallet), I use mostly recycled packing material - your treasure will arrive safe and green.
In the case of tight deadlines upgrades can be made based upon seller/buyer agreement. A listing for the extra cost of express shipping will be sent to the customer, and the item will be shipped upon receipt of payment.
Refunds and Exchanges
If an item is damaged in shipping just send a photograph and I will issue a full refund through Paypal.
I insure all of my shipping - if an item is lost I will issue a full refund.
In the case where a buyer is unhappy with an item, I will issue a refund once the item is shipped back to me at the buyer's expense. If there is an error on my part (ex: the wrong item was shipped, item does not match description) I will pay the return shipping costs.
Additional Policies and FAQs
I love Custom Orders! After a detailed discussion regarding a custom order I create a listing - as soon as it is purchased I begin work on the item. Of course I send photos of the completed item to ensure the customer is happy before I ship.
I also reserve items for 5 days - if they are not purchased within this time period I will return them to a normal listing.
609 Durril St
North Bay ON
greenfoxstudio [!at] gmail.com
Last Updated February 13, 2015