GreenManandGoddess

Items are one-of-a-kind therefore expect imperfections and size variations. All sales are final but we're reasonable people, We want you to be happy with your purchase. If there is a real issue with something you've purchased, tell us and we can work something out. If you would like further clarification on any item, please contact The Green Man and the Goddess BEFORE making your purchase.

If the parcel has not arrived within a reasonable amount of time please contact The Green Man and the Goddess first to resolve it. The Green Man and the Goddess has no control over the speed of shipping. Items lost by postal service, for which you have paid extra for tracking, will be refunded only after investigation by Canada Post.

The Green Man and the Goddess accepts credit cards, debit cards and Etsy gift cards, direct checkout and PayPal.

New to Etsy? Here's a helpful guide to making your first purchase:
http://www.etsy.com/help_guide_checkout.php

All orders available for immediate delivery directly through The Green Man and the Goddess are shipped from Ontario, Canada by Canada Post within 24-48 hours and will have a return name as such. All orders purchased from us through our partner The Art of Where will be processed and delivered from Quebec, Canada within the stated average timeframes. For discretion, the return name on packages is 8415994 Canada Inc.

All custom orders will require time to create. Please contact The Green Man and the Goddess for an estimate of completion date before you "Add to Cart". All custom orders will be shipped from Ontario, Canada by Canada Post as well.

Shipping within CANADA
Delivery normally takes 2 to 14 days, depending on the destination. If you would like a faster service by XpressPost, it is available for an extra charge. Please contact The Green Man and the Goddess before you "Add to Cart".

Shipping to USA
Delivery takes 4 to 14 days, depending on the destination. The listed shipping fee is the least expensive choice, by default and untrackable. If you would like faster service and tracking for an extra cost, please contact The Green Man and the Goddess before you "Add to Cart".

Shipping to ANY OTHER COUNTRY
If it is light enough to send as lettermail then it will be sent by air. If not, we send parcels by International Surface Packet and it could take at least 6 weeks to 3 months for arrival. It's the least expensive method. You may ask for upgraded shipping, but this will be costlier for you. Just contact The Green Man and the Goddess and the shipping will be increased and reserved for you before you "Add to Cart".

CUSTOMS
For any items being mailed to destinations outside Canada, The Green Man and the Goddess has to identify the contents of the package accurately on the customs label. Please do not ask us to falsify customs documents for you, i.e. send as a gift. The Green Man and the Goddess is not responsible for duties incurred on cross-border shipments or possible border delays. The buyer is responsible for duties, customs and brokerage fees. Some items cannot be shipped to certain countries. i.e. used bedding and anything with dried plant matter cannot be shipped to Australia.

The Green Man and the Goddess estimates the shipping charge and what is listed is the most you'll pay. Shipping costs are determined by three things: actual postage, packing material cost, and time/fuel used to take your package to the post office.

We appreciate you taking the time to review the transaction we have had.

The Green Man and the Goddess is happy to consider wholesale orders on an individual basis.

All our items are made in our smoke-free home.

Please note: While our dog Ruffles does not venture into our workshop space, please be aware that we have in dog in case you have any allergies.