GretzDesigns

We use the same sizing scale as most fine jewelry stores. Ring sizing is usually free and will insure we have the proper size for you. Please do not use online sizers, we have frequently seen them give inaccurate results.

Your package will ship to the address provided to us within 10-12 handling days, or as soon as your payment has cleared. We do our best to make accurate estimates. Delivery times may be longer due to circumstances out of our control once it leaves our facility.

USPS Shipping Estimates:
1. Standard First Class Mail: 3-5 Business days and sometimes more.
2. Priority Mail: 2-4 Business days and sometimes more.

Express Shipping Options must be placed by 2 pm PST to go out the same day:
1. FedEx 2nd Day: 2 Business days guaranteed. Weekends are excluded.
2. FedEx Overnight: Next business day. Weekends are excluded.
3. FedEx Overnight Saturday: Saturday by 8 pm.

FedEx Express orders must be placed by Noon PST to go out the same day.

Please note that delivery times are estimates only and we have no control over actual delivery times.

1. Standard international mail: 2-5 Weeks for delivery
2. Express International Mail: Approximately 10 days for most countries. Canada is 1-3 days.

Customs charges, VAT and duty fees are the responsibility of the customer and are not included in the price or shipping charges of the item. We cannot alter the amount of your purchase on your shipping form to bypass customs; that is a federal offense which can result in a hefty fine or the package being confiscated.

We are happy to offer a 90-day warranty policy, which we feel provides a sufficient amount of time to determine if there are any defects. All of our jewelry is described honestly and to the best of our knowledge. We are happy to fix the item in question during this time. The warranty is voided if there have been any damages or if there have been any third party modifications such as sizing, repairs, polishing, etc. If you have any questions regarding the warranty, please feel free to contact us. If you need any assistance with repairs after the warranty period, please don't hesitate to contact us.

At GretzDesigns, we really care that you are happy with your jewelry. You must be fully satisfied with your purchase! If for any reason you are not fully satisfied, we are happy to accept returns/exchanges within 30-days of receipt, excluding CUSTOM orders. All returns MUST be in their original packaging, without damage or third-party modifications such as polishing, sizing, repairs, etc. A refund will be credited less shipping and handling. If you exchange an item, shipping and handling fees will be waived. Upgraded and international shipping charges are non-refundable.

We are committed to creating a positive impact by obtaining precious metals and gemstones in ways that are socially and environmentally responsible. Industrial mining can be destructive, not only to the environment but to the miners. We have a long-standing relationship with our gold vendors and trust their reputable practices of maintaining high values and ethical standards concerning gold sourcing, including countries that prohibit human trafficking and slavery in the countries they do business. Our gold is refined or recycled when possible into the beautiful pieces we create here, with no degradation of quality or value.

Any plating such as white rhodium or black rhodium will eventually wear with time or use. The amount of time that it takes for this to happen can vary widely on climate, wear by the user, chemical reactions with the user's skin and surroundings, and etc. Please contact us if you feel that your item needs to be replated and we will be happy to provide you with a quote.