GreyOwlDesign

The shop is back to normal after the holiday chaos!

Burlington, Vermont
9,726 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to Grey Owl Design. I specialize in laser cut wooden items. Please read my listing descriptions which include many FAQ's including dimensions. Below are some shop guidelines.

Shipping: Most of my items are set up to ship for $3.29 1st class within 3-5 days with an upgrade option for Priority shipping. If you upgrade to Priority your order will be moved to the front of the line and will ship USPS Priority. I will try to get it out the same or next day. Larger items are set up with higher shipping amounts. I offer free shipping on US orders over $35. This may or may not apply to Alaska or Hawaii depending on the weight.

International Shipping: I am happy to ship internationally. Please inquire about the item you want shipped with your address. I will calculate the shipping and add your country as an option.

Custom orders: I am happy to talk about custom orders. My willingness to do the work and the price depends on the time of year, the job, and how nice you are. Custom work is fun and interesting, but it's seldom very profitable when I factor in the actual time spent on design, communications, and trial and error. Basically, it doesn't hurt to ask, and it definitely doesn't hurt to give me a month's notice.

Listing mistakes: I am constantly finding spelling mistakes and various other mistakes in my listings. Please feel free to point these out so I can correct them. I am a very tired, very flawed, father of 2, and can use all of the help I can get.

I love what I do, and do what I love. I could not have my life without my customers. Thank you, and happy shopping.

-Matt Gang

Announcement

Last updated on Sep 23, 2019

Welcome to Grey Owl Design. I specialize in laser cut wooden items. Please read my listing descriptions which include many FAQ's including dimensions. Below are some shop guidelines.

Shipping: Most of my items are set up to ship for $3.29 1st class within 3-5 days with an upgrade option for Priority shipping. If you upgrade to Priority your order will be moved to the front of the line and will ship USPS Priority. I will try to get it out the same or next day. Larger items are set up with higher shipping amounts. I offer free shipping on US orders over $35. This may or may not apply to Alaska or Hawaii depending on the weight.

International Shipping: I am happy to ship internationally. Please inquire about the item you want shipped with your address. I will calculate the shipping and add your country as an option.

Custom orders: I am happy to talk about custom orders. My willingness to do the work and the price depends on the time of year, the job, and how nice you are. Custom work is fun and interesting, but it's seldom very profitable when I factor in the actual time spent on design, communications, and trial and error. Basically, it doesn't hurt to ask, and it definitely doesn't hurt to give me a month's notice.

Listing mistakes: I am constantly finding spelling mistakes and various other mistakes in my listings. Please feel free to point these out so I can correct them. I am a very tired, very flawed, father of 2, and can use all of the help I can get.

I love what I do, and do what I love. I could not have my life without my customers. Thank you, and happy shopping.

-Matt Gang

Items

9726 Sales
 

All Items

Matt Gang

Contact shop owner

Matt Gang

Reviews

Average item review
5 out of 5 stars
(1844)
See reviews that mention:
Quality 348 Shipping 281 Customer service 173

About GreyOwlDesign

Sales 9,726
On Etsy since 2008

A refusal to conform.

My story begins with a knowledge that I just did not want to work in an office. I spent my 20's travelling, working odd jobs, hiking the AT, and just trying to figure out what I wanted to do. Eventually I started working as a hardscaper, laying bricks, planting, building stone walls, etc. Nice hard work outside. I knew that was never going to get me anywhere in life and would lead to a broken body. So what could I do instead? Eventually my wife suggested making wooden signs with a jig saw. I made enough product and a decent enough display to miraculously get into the Burlington Farmer's Market. For the 1st year I worked brutal 80 hr. weeks. Hardscaping 40 hours a week and then working on my business at night, selling at the market on Saturdays. My products really sucked and my booth looked awful, but I was making sales and learning.
At the end of that year I quit hardscaping and took a chance on being fully self employed. It was rough for a while. But slowly and steadily my work improved. After 5 years I bought a laser cutter and that really changed my life. Instead of hand cutting everything I could have a machine do the hardwork. After 10 years in business I have a house, 2 kids, a profitable business, and a happy life. My wife owns 2 successful businesses. It's still a ton of work, but things are starting to be less stressful.
I hope to eventually have my children take an interest in one of these 3 businesses and either partner up, or start their own business.

Shop members

  • Matt Gang

    Owner

    Matt Gang (me) is a hard working dude that does not want to work for anyone else ever again. I like to make and create. When I'm not in the shop I'm building stone walls, gardening, working on my house, my camp, or designing new products.

Shop policies

Last updated on September 23, 2019
Welcome to Grey Owl Design. My name is Matt Gang, I live in Burlington, Vermont with my wife Moe (www.recyclemoe.com), and my daughter Elouise.

My wood cutouts are made by me in my Burlington, Vermont shop. I have a laser cutter and it's really great.

Customer service is very important to me. If you are unhappy with your order, I want to make things right. Within reason. If you are just one of those folks that is looking for a reason to be unhappy, please order from someone else.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If your purchase arrives damaged I will replace it for free, just send a picture. If you are unhappy with your purchase return it and I will refund the cost. You pay for shipping both ways.
Payment
PayPal, credit card, gift card. I can set up a custom listing for custom orders.
Shipping
Most of my items ship the same or next day Monday through Thursday. I do shows on the weekends so Friday and Saturday orders ship the next week. If you are ordering a custom piece, or if it's a painted item that can take quite a bit longer.

That's basically true as of 9/23/2019. Things get very busy in November, and insane in December. So if you are in a big hurry it's best to contact me.
Additional policies and FAQs
Feel free to contact me about wholesale options. I have a lot of great Vermont items that aren't necessarily on etsy but sell great at the farmer's market. It's easy to transform my VT stuff into NY stuff, or Mass, or Maine or any other state or country.