GreyOwlDesign

Still shipping 2 times a week. THANK YOU!

Burlington, Vermont On Etsy since 2008

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Buyers bought gifts from this shop and gave them 5-star reviews!

GreyOwlDesign

Still shipping 2 times a week. THANK YOU!

Burlington, Vermont | 5,837 Sales

%s out of 5 Stars

Announcement    Welcome to Grey Owl Design. I specialize in laser cut wooden items. Please read my listing descriptions which include many FAQ's including dimensions. Below are some shop guidelines.

Shipping: Most of my items are set up to ship for $3.29 1st class within 3-5 days with an upgrade option for Priority shipping. If you upgrade to Priority your order will be moved to the front of the line and will ship USPS Priority. I will try to get it out the same or next day. Larger items are set up with higher shipping amounts. I offer free shipping on US orders over $35. This may or may not apply to Alaska or Hawaii depending on the weight.

International Shipping: I am happy to ship internationally. Please inquire about the item you want shipped with your address. I will calculate the shipping and add your country as an option.

Custom orders: I am happy to talk about custom orders. My willingness to do the work and the price depends on the time of year, the job, and how nice you are. Custom work is fun and interesting, but it's seldom very profitable when I factor in the actual time spent on design, communications, and trial and error. Basically, it doesn't hurt to ask, and it definitely doesn't hurt to give me a month's notice.

Listing mistakes: I am constantly finding spelling mistakes and various other mistakes in my listings. Please feel free to point these out so I can correct them. I am a very tired, very flawed, father of 2, and can use all of the help I can get.

I love what I do, and do what I love. I could not have my life without my customers. Thank you, and happy shopping.

-Matt Gang

Announcement

Last updated on Sep 23, 2019

Welcome to Grey Owl Design. I specialize in laser cut wooden items. Please read my listing descriptions which include many FAQ's including dimensions. Below are some shop guidelines.

Shipping: Most of my items are set up to ship for $3.29 1st class within 3-5 days with an upgrade option for Priority shipping. If you upgrade to Priority your order will be moved to the front of the line and will ship USPS Priority. I will try to get it out the same or next day. Larger items are set up with higher shipping amounts. I offer free shipping on US orders over $35. This may or may not apply to Alaska or Hawaii depending on the weight.

International Shipping: I am happy to ship internationally. Please inquire about the item you want shipped with your address. I will calculate the shipping and add your country as an option.

Custom orders: I am happy to talk about custom orders. My willingness to do the work and the price depends on the time of year, the job, and how nice you are. Custom work is fun and interesting, but it's seldom very profitable when I factor in the actual time spent on design, communications, and trial and error. Basically, it doesn't hurt to ask, and it definitely doesn't hurt to give me a month's notice.

Listing mistakes: I am constantly finding spelling mistakes and various other mistakes in my listings. Please feel free to point these out so I can correct them. I am a very tired, very flawed, father of 2, and can use all of the help I can get.

I love what I do, and do what I love. I could not have my life without my customers. Thank you, and happy shopping.

-Matt Gang

Items

5837 Sales
 
Matt Gang

Contact shop owner

Matt Gang

Reviews

Average item review
5 out of 5 stars
(1288)
See reviews that mention:
quality 235 shipping 195 customer service 131

Shop policies

Last updated on September 23, 2019
Welcome to Grey Owl Design. My name is Matt Gang, I live in Burlington, Vermont with my wife Moe (www.recyclemoe.com), and my daughter Elouise.

My wood cutouts are made by me in my Burlington, Vermont shop. I have a laser cutter and it's really great.

Customer service is very important to me. If you are unhappy with your order, I want to make things right. Within reason. If you are just one of those folks that is looking for a reason to be unhappy, please order from someone else.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If your purchase arrives damaged I will replace it for free, just send a picture. If you are unhappy with your purchase return it and I will refund the cost. You pay for shipping both ways.
Payment
PayPal, credit card, gift card. I can set up a custom listing for custom orders.
Shipping
Most of my items ship the same or next day Monday through Thursday. I do shows on the weekends so Friday and Saturday orders ship the next week. If you are ordering a custom piece, or if it's a painted item that can take quite a bit longer.

That's basically true as of 9/23/2019. Things get very busy in November, and insane in December. So if you are in a big hurry it's best to contact me.
Additional policies and FAQs
Feel free to contact me about wholesale options. I have a lot of great Vermont items that aren't necessarily on etsy but sell great at the farmer's market. It's easy to transform my VT stuff into NY stuff, or Mass, or Maine or any other state or country.