It is NOT recommended to clean these boards with anything containing ammonia which is found in most glass cleaners such as Windex! They can be cleaned with Isopropyl Alcohol as needed. We recommend Microfiber cleaning cloths, or any soft cloth rag. Do not use any type of scrubbing sponge or bristle erasers on the writing surface, or magnets with sharp edges (such as metal clip magnets) or scratches/damage may occur! ONLY use Dry-Erase Markers to write on the surface. Do not use permanent markers, pens, pencils, or kids markers.

Once your order is placed, you can send us a message with what you would like. If you are not quite sure, we can offer our professional suggestions on a layout and design. You may already know exactly what you want, which is great! You can send over a list, picture of a rough sketch, whatever you would like, along with information such as color(s), how many rows/columns, titles, and if you have a logo file to include (high resolution JPEG, PNG, Vector, or PDF files needed). You must have permission to use any logo files or artwork sent. Aristo Marketing LLC dba Grey Pony Designs is not responsible or liable for logos used without permission.

Due to these being custom items, they are not able to be returned or refunded, unless lost/damaged during shipping. In that instance, we will file a claim with the shipping company and will required photos of damage and the damaged item will need to be returned in the original packaging (if possible). All artwork must be approved in writing before the boards are made, so be sure everything is correct such as phone numbers, etc, before you approve the final artwork. We are not responsible for any errors or changes on artwork found once a proof has been approved.

Due to the material and way the layers are held together, we cannot take the aluminum frames off or change them to wood options at this time. These boards are not made like the generic white-boards you can find in stores, where the "frame" just slides off. These are meant to last a long time and made with secure framing. We have had clients in the past take the framing off and use their own wooden frame, however it is not recommended as you could damage the edges of the board or cause wrinkles in the corners. Instead, we can order the board without a marker-tray and you could attach your own wooden frame on top of the metal frame that holds the layers together.