GucluStudio

RETURNS, EXCHANGES, CANCELLATIONS & REFUNDS POLICY

1. DIGITAL PRODUCTS
All digital products are delivered electronically and are deemed final sale.

Due to the intangible and irrevocable nature of digital goods, we do not accept returns, exchanges, or cancellations under any circumstances once the order has been completed and the files have been made available for download.

By completing a purchase, the customer acknowledges and agrees that:

Digital files cannot be returned or revoked;
Access to downloaded content constitutes delivery and fulfillment of the order.

In the event of a technical issue (e.g., corrupted file, incorrect file, or failed download), the customer must contact us via Etsy Messages. We will, at our sole discretion, provide a replacement file or reasonable technical assistance.

2. PHYSICAL PRODUCTS (MADE-TO-ORDER)
All physical products are produced on demand and customized per order. As such, all sales are final.

We do not accept returns, exchanges, or cancellations for any reason, including but not limited to:

Incorrect size selection
Incorrect color selection
Incorrect shipping address provided by the customer
Change of mind or personal preference

By placing an order, the customer expressly acknowledges and agrees that they are solely responsible for reviewing and confirming all product details, including size, color, variant, and shipping information prior to purchase.

3. DEFECTIVE OR DAMAGED ITEMS (LIMITED EXCEPTION)
A replacement or refund may be issued only in cases where the product is confirmed to be defective due to a manufacturing error or arrives damaged.

Manufacturing errors are defined as defects attributable to the production process, including but not limited to:

Incorrect or unintended design printing
Significant misalignment of the design
Visible print defects (e.g., blurring, fading, ink stains)
Damaged or structurally defective items
Incorrect product received

To qualify, the customer must:

Contact us within 30 days of delivery
Provide clear photographic evidence of the defect

Failure to provide sufficient evidence may result in denial of the claim.

In approved cases, we reserve the sole right to determine whether a replacement or refund will be issued. Customers are not required to return the defective item.

4. EXCLUSIONS & LIMITATIONS
The following situations are explicitly excluded from eligibility for refunds, replacements, or compensation:

Orders placed with incorrect size, color, or variant selections
Minor variations in print placement, color, or scale within industry-accepted tolerances
Delivery delays caused by shipping carriers
Failed deliveries due to incorrect or incomplete address provided by the customer

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

5. CONTACT
All inquiries and claims must be submitted via Etsy Messages. Failure to follow the procedures outlined in this policy may result in delayed processing or denial of the request.

By placing an order, the customer confirms that they have read, understood, and agreed to this policy in full.

6. EU & UK CONSUMER RIGHTS (RIGHT OF WITHDRAWAL EXCEPTION)

In accordance with EU and UK consumer protection laws, customers generally have the right to cancel or return their order within 14 days of delivery.

However, this right does not apply to the following items offered in this shop:

Custom or made-to-order products, including all print-on-demand items, which are produced specifically for each order
Digital products, once download or access has begun

By placing an order, the customer expressly agrees to the immediate production of custom goods and/or delivery of digital content, and acknowledges that they waive their right of withdrawal where applicable under EU and UK law.