GurDigital

PRIVACY POLICY

This shop values your privacy. I collect and use personal information only as needed to fulfill your order, provide customer support, and comply with legal obligations.

1) Information I Collect

When you place an order, I may collect the following information through Etsy:

Your name, email address, and Etsy username

Billing/shipping details (as provided through Etsy)

Order details and digital download information

Messages and information you choose to share with me via Etsy Conversations

Payment information: Payments are processed by Etsy Payments and/or authorized payment providers. I do not have access to your full payment card details.

2) Why I Need Your Information (Legal Bases)

I use your information for the following purposes:

To fulfill your order (digital delivery via Etsy and order administration)

To provide customer support (answering questions, troubleshooting, assistance)

To comply with legal obligations (tax and accounting requirements)

Legitimate interests (improving my services, preventing fraud, and keeping the shop secure)

3) Sharing and Disclosure of Information

I do not sell, trade, or rent your personal information. I share information only when necessary:

With Etsy to provide and operate the platform services and process orders

With payment processors to complete transactions (handled by Etsy and its providers)

With legal authorities if required by law or in response to legal requests

Service providers (if ever used for business operations) only to the extent necessary and with appropriate safeguards

4) Data Retention

I retain personal information only for as long as necessary to:

Provide customer support and handle order-related matters, and

Comply with legal, tax, and accounting obligations.

After this period, data is deleted or anonymized where possible.

5) Digital Downloads

Digital items are delivered automatically through Etsy once payment is confirmed. If you experience any issues accessing or using your files, please contact me via Etsy Messages and I will help as quickly as possible.

6) Your Rights (GDPR)

If you reside in the EU/EEA, you have the right to:

Access, correct, or delete your personal information

Receive a copy of your personal information (data portability)

Object to or restrict certain processing of your personal information

Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact me through Etsy Messages.

7) How to Contact Me

For any privacy-related questions or requests, please contact me via Etsy Messages.

Data Controller: The owner of this Etsy shop.