GuysMagnets

Payment - all payments are processed via Etsy's payment platform.

Cancellations and Returns: See Returns and Exchanges

International purchasers only - you are purchasing from a company based in the United Kingdom. Your order will be dispatched with a CN22 customs declaration where required and this will state the value of the goods in full. You are legally responsible for the payment of any import duties and taxes that may apply to your purchase.

Dispatch Timescales:

We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by 12 Noon (UK time) Monday-Friday are dispatched on the same day. Items ordered and paid for after 12 Noon or over the weekend are sent on the next working day.

Postage & Packaging (Shipping & Handling) Charges:

We never charge excessive amounts for postage and packing (P&P). Our P&P charges are made up of the Royal Mail or Courier charge for the service plus a very small contribution towards the packaging materials plus UK VAT, which we are legally obliged to charge.

Packaging:

Please note that our products often appear to be 'overpacked'. This is because we are require to ensure that not only is there is no damage caused to the magnets during transit but that the magnets do not cause damage to electronic equipment which may also be in transit. When shipping to destinations outside the UK mainland, all our packages will comply with the IATA regulations for the safe transportation of magnets by air.

Confirmation of Dispatch:

We try, as soon as orders are picked, packed and ready for collection by either Royal Mail or a Courier (where a shipping upgrade has been purchased) to mark them as dispatched. Sometimes, due to factors beyond our control, this may occur on the next working day.

Delivery Methods and Timescales:

To UK destinations: We offer free P&P by standard 2nd class post (Royal Mail 48® or Royal Mail Tracked 48®) on all items. Standard 2nd class post normally takes 2-3 working days but can take up to 15 working days. Should you require a guaranteed 1 working day delivery, we offer an upgrade, at the buyers expense, to either Royal Mail Special Delivery (by 1pm) or a next day courier (by 5pm). We currently use DHL for our courier.

To European destinations: We now only ship by International Tracked P&P due to excessive transit times caused by customs clearance requirements post Brexit. This normally takes 3-10 working days but can take up to 30 working days. For packages which weigh over 2kg we can only dispatch by courier. Please contact us for a shipping quote before purchasing.

To any other destination: We now only ship by International Tracked P&P due to excessive transit times caused by customs clearance requirements post Brexit. This normally takes 3-10 working days but can take up to 30 working days. For packages which weigh over 2kg we can only dispatch by courier. Please contact us for a shipping quote before purchasing.

International Customs:

Please note that delivery timescales do NOT include clearance through customs which can cause delays.

Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. These charges are normally collected by the delivering freight (courier or mail) company or when you pick the item up - please do not confuse these charges for additional P&P charges. We do not mark merchandise values below value or mark items as 'gifts' - international government regulations prohibit such behaviour.

Combined Shipping/Postage Costs:

If you are purchasing more than one item from us we will give a combined postage cost for those items which is based upon weight AND size. Please note that where items already have free P&P, no further discount can be given on combined postage.

LOST OR MISSING POST

We always send a dispatch notification on the day on which items are posted. We always have proof of posting.

Within the UK:
Royal Mail aim to deliver 2nd class post in 2-3 working days. This timescale excludes the date of posting. However, Royal Mail state on their website that items are not considered lost until 15 working days after the date of posting (excluding the date of posting). Should your item be lost in the post, we have to wait until this time has elapsed (just in case Royal Mail deliver it) before we can instigate a claim for the lost package. If a package is lost, we send a replacement (stock permitting) at the same time as we instigate the claim process.

Outside the UK:
Depending upon where you are in the world, parcels should be delivered within 10 working days (excluding the date of posting) although to many parts of the world the normal is considerably less than this. However, Royal Mail state on their website that items are not considered 'lost' until 30 working days (6 working weeks) excluding the date of posting. Should your item be lost in the post, we have to wait until this time has elapsed (just in case it is delivered) before we can instigate a claim for the lost package. If a package is lost, we send a replacement (stock permitting) at the same time as we instigate the claim process.

FAQs:

Q:How long will it take to get my item - Europe and Rest of World addresses?

A:The aim is for standard airmail to be delivered in 3-10 working days but this is not guaranteed. Please note that items sent outside the European Union can be delayed because of customs clearance.

Q:How do I change my shipping/posting address?

A:We will only ship or post to the address provided to us as the shipping address. If you need to change this, we will refund your payment, you will then need to amend the address and make a new payment.

Q:Do you combine shipping/postage?

A:For international post, yes, we do, but we base all our prices on the combined weight of all your items. If you wish to have a combined invoice, please ask for one BEFORE you make your payment.

Q:How much is the Shipping and Handling Charge?

A:We charge the cost of the postage plus a very small contribution of £0.15 towards the packaging materials plus VAT (Value Added Tax) which we are legally required to charge.

Q:Are your magnets permanent or will they loose strength?

A:ALL the magnets we sell are permanent and do not require electricity to work. Ferrite magnets are susceptible to mechanical wear (knocks or dropping) and will loose magnetism as a result. Neodymium magnets loose 2% of their magnetism in the first 20 years after being magnetised and NONE after that.

Q:Can I put two pieces of flexible magnetic strip together?

A:Yes, but they are magnetised N-S-N-S-N across the width of the strip. They will, therefore, be offset and will not match up property. We do stock the alternate form which is magnetised S-N-S-N-S if you want the two pieces to match exactly. Please let us know how many metres of each you require. NOTE: no orders less than 1m of each form.