HELLOxSUGAR

Handcrafted heirloom mobiles for your little one!

Las Vegas, Nevada 1327 Sales On Etsy since 2012

5 out of 5 stars (237)

HELLOxSUGAR

Handcrafted heirloom mobiles for your little one!

Las Vegas, Nevada | 1327 Sales

All Items

Stephanie Joiner

Contact shop owner

Stephanie Joiner

Announcement    Hello Friends!

After many months of trying to lower my creation time down to a more reasonable wait time to no avail, I finally gave in and “limited” sales on my mobiles over the last couple of months. I am down to about 7 weeks right now on all felt mobiles and will continue to limit sales so that I can lower that time down even more.

My ultimate goal is to be 3-4 weeks for creation time, but that may take a while to get there. I think 7 weeks is a great place to be after my 13-14 week wait time earlier this year!! Ahh!

Thanks again to all my clients for supporting me and being patient with my creation times. It means the world to me!

Another thing I wanted to touch base on is the process of international shipping:

Shipping internationally is a risk that I have decided is worth taking because so many of my lovely customers are from other countries! However, if you are not located within the United States, please understand that shipping times can range anywhere from 6 days to 30+. This can be frustrating as it is hard for me to predict when your order will arrive. There is really no way for me to intervene on the shipping times of these items once they have left my hands. What information you see on the tracking number, is exactly what I see. Please be patient and expect delays with customs processing, as this is a very common thing to experience :)

**Another thing to remember is that there may be additional customs fees. Please be aware that buyers are responsible for these additional fees! I have no way of calculating or paying for these fees, or even predicting when these fees will be applicable. Customs fees are levied per the buyers country, and the buyers country alone. My shipping fees do not include customs fees, this is only the cost of shipping the item. I usually ship priority mail international, which is expensive, but it seems to arrive faster that way (avoiding damage from the long haul of first class). But even with this upgraded shipping service, there still may be delays and customs fees. Again, the buyer is responsible for these fees.

Shipping international orders is expensive, but it opens up so many global possibilities! Please take time to read your country's customs laws so you know whether you might be required to pay a customs fee. I know it is frustrating to be hit with a customs fee that you were not prepared to pay. So being prepared to pay one is better than being caught off guard!

Thanks so much for taking the time to read this, it means a lot to me to have your support! I absolutely LOVE my customers and LOVE what I do and my passion shows in my work 110%. If you have any other questions about my shop, please feel free to message me!

-Stephanie

Announcement

Last updated on Aug 18, 2019

Hello Friends!

After many months of trying to lower my creation time down to a more reasonable wait time to no avail, I finally gave in and “limited” sales on my mobiles over the last couple of months. I am down to about 7 weeks right now on all felt mobiles and will continue to limit sales so that I can lower that time down even more.

My ultimate goal is to be 3-4 weeks for creation time, but that may take a while to get there. I think 7 weeks is a great place to be after my 13-14 week wait time earlier this year!! Ahh!

Thanks again to all my clients for supporting me and being patient with my creation times. It means the world to me!

Another thing I wanted to touch base on is the process of international shipping:

Shipping internationally is a risk that I have decided is worth taking because so many of my lovely customers are from other countries! However, if you are not located within the United States, please understand that shipping times can range anywhere from 6 days to 30+. This can be frustrating as it is hard for me to predict when your order will arrive. There is really no way for me to intervene on the shipping times of these items once they have left my hands. What information you see on the tracking number, is exactly what I see. Please be patient and expect delays with customs processing, as this is a very common thing to experience :)

**Another thing to remember is that there may be additional customs fees. Please be aware that buyers are responsible for these additional fees! I have no way of calculating or paying for these fees, or even predicting when these fees will be applicable. Customs fees are levied per the buyers country, and the buyers country alone. My shipping fees do not include customs fees, this is only the cost of shipping the item. I usually ship priority mail international, which is expensive, but it seems to arrive faster that way (avoiding damage from the long haul of first class). But even with this upgraded shipping service, there still may be delays and customs fees. Again, the buyer is responsible for these fees.

Shipping international orders is expensive, but it opens up so many global possibilities! Please take time to read your country's customs laws so you know whether you might be required to pay a customs fee. I know it is frustrating to be hit with a customs fee that you were not prepared to pay. So being prepared to pay one is better than being caught off guard!

Thanks so much for taking the time to read this, it means a lot to me to have your support! I absolutely LOVE my customers and LOVE what I do and my passion shows in my work 110%. If you have any other questions about my shop, please feel free to message me!

-Stephanie

Reviews

Average item review
5 out of 5 stars
(237)
See reviews that mention:
quality 24 shipping 25 customer service 22

About HELLOxSUGAR

Sales 1,327
On Etsy since 2012

Years ago, I fell in love with Japanese crafts. I took interest in the art of 3D nails and began to create my own sets of nails. When everyone asked me where I got them done, I decided to sell my sets to entire world! From there, I expanded to selling other crafts such as, jewelry, phone cases, home decor, fashion, etc. In the last few years, I have been spending time learning to photograph people. My favorite subject to shoot is children. I realized from this hobby, that I absolutely love kids! I am starting a new line of baby/children toys and decor/ My inspiration is my nephews, they are genuine and heart warming children. I hope that you can watch my new line grow as genuine and heart warming as my inspiration!

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  • Stephanie

    Owner

    Hello! I am Stephanie :) Im so happy that you have stumbled across my HELLOxSUGAR etsy store! My name is derived from my love of kawaii crafts! I add a special touch of sweetness to all of my projects that I am sure you will love! Besides crafting, I find joy in traveling, photography, music, and decorating!

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