Welcome to HIDDENGEM!
HIDDENGEMstudio's Shop Policies
Welcome to HIDDENGEM!
Not only sketching ideas,sourcing materials & cutting patterns by our hands,we also hand-stitching our products by waxed-linen insistently.We believe hand-stitching brings a different savour to our customers aesthetically.
We scratch for any little precious things around us and "HIDDENGEM" borns.
We are now looking for working partners (consignment in store / small wholesale order / online select shop) from all over the world, do not hesitate and contact us by conversation / email.
emails: hiddengem [!at] rocketmail.com
facebook page: http://www.facebook.com/hiddengem.studio
thank you :)
We now only accept Paypal for payment,please complete the payment within 72 hours.
(Even you do not have a Paypal account,you still can use credit Card to purchase items through Paypal!)
Price are marked in US dollars.
** For local (Hong Kong) buyer,we do accept payment by bank transfer,simply convo / email us for further details.
Ready-to-ship items are shipped within 5 working days (except ORDER-TO-MADE items which requires 28 working days) once payment are completed.Items are sent (outside Hong Kong) by register-mail by Air. Let us know if it is an urgent order,we will do our best to keep up with your schedule ; )
We ship to your ETSY address,let us know if you want your bags ship to another address.
All our products will be posted from Hong Kong,it takes 10 days approximately to major cities all over the world.
Postage rate depends on item's weight and it will be specific marked at the "shipping" coloum of each product's page.
Insurance or taxes customers may claimed are not included in the postage rate,for more info please contact us.
Refunds and Exchanges
All our products are fully-described with words and different angle of coloured-photos,we try to let our customers know the exact colour,size and details of all our products,however,even the same type of raw leather will not be exactly the same.(That's why each item has its own originality!)
We apologies that we do NOT provide refund or exchange for all items. Please note that color of the product may vary slightly from screen to screen. Moreover, the color and type of leather may have slightly difference due to the raw materials.
Please convos us anytime if you have any questions on the products and we'll do our best to let you know before bring them home.
We have NO responsibility for any loss of the items which are NOT shipped by Registered Mail.
Additional Policies and FAQs
We love to hear any feedback,comments and suggestions from anyone who visits and shops here, mail us at info [!at] hiddengem-studio.com
Last Updated February 28, 2012