browns26 on Sep 25, 2016
The shorts were cute but they were way too small. I even told my measurements to ensure that I was ordering the right size. They can be refunded but when you don't live in UK it is pointless because shipping costs the same as the pair of shorts :/
Rose started 'Hanmattan' at the age of 12 as an outlet for her (rather strange) plush toy creations that had been so popular with friends and family. But over the years, her love for textiles transformed into a love for fashion.
When she was 15 years old, old her mother passed down her beloved 80s Levi 501 jeans to Rose to do with what she pleased. Being a teenager, of course the first instinct was to rip the legs off and fill them with studs. After deciding English weather wasn't quite suitable for such things, they were sold on eBay shortly after. To her amazement, the shorts went down a treat online and she was bombarded with a flood of messages, asking for other sizes, colours and styles. Never one to shy away from a challenge, she decided to make more. And so, Hanmattan denim was born.
4 years and almost 10,000 sales later, we still hand make every pair from a high quality selection of vintage jeans. Our simple idea is to breathe new life into old jeans, making them a personalised garment that you can love for years to come.
As an avid lover of print, and coming from a family of artists, we're also now pleased to offer our newly released range of lovingly hand screen printed jersey garments.
We believe the 't-shirt and jeans' ensemble should never be boring.
Around the web
Owner, Maker, Designer
Hello! I'm Rose - I'm currently a fashion student residing half in London and half in Nottingham. I design, photograph, and oversee making of most products, and handle customer inquiries.
I'm Linda, and I handle the dispatch and shipping of your orders.
I'm Vincent, the newest member of Hanmattan. I assist with making and printing.
Accepted payment methods
- Accepts Etsy gift cards
We cannot generally cancel orders; if you place an order for the incorrect size, quantity etc. you may return your item.
Most items are already made and will therefore be dispatched within 1-2 working days of you placing your order. However, sometimes items in our denim range are made upon order and can therefore take up to 6 working days to be made and dispatched.
All orders will be sent using Royal Mail 2nd Class unless shipping is upgraded at checkout. Please note that this service is NOT tracked. Estimated (not guaranteed) delivery times for this service are as follows:
UK - 2-5 working days.
Everywhere else - 7-25 working days.
If you upgraded your shipping to the 'Expedited, tracked' service, your item will be sent via Royal Mail 1st Class Tracked. Typical delivery times are as follows:
UK - 1-2 working days.
Everywhere else - 3-10 working days.
Please note that the un-tracked shipping service (the cheaper shipping option) is NOT INSURED. Therefore, in the very unlikely event that an item sent via this service is delayed or lost, and you want to be compensated, you must submit a loss/delay claim with Royal Mail yourself. We are not able to issue you with a refund if an item is lost or delayed with this service as Royal Mail will not compensate us. However, we can re-send your order in the case of a loss (free of charge), and we can also assist you in making a claim for compensation from USPS or Royal Mail.
Please also note that it is your responsibility to ensure that your delivery address is correct before your item is sent. If you provide us with the incorrect address, or if it has any missing or incorrect information, your parcel may be undeliverable and returned to us by Royal Mail. In these cases, of course the only way for you to receive your parcel is if you correct the address for us and we send the parcel out to you again. We cannot bare the costs of doing this twice, so will need to invoice you for the shipping costs to send the item to you the second time.
Refunds and Exchanges
If your order isn't customised it's absolutely fine for you to return items for any reason at all.
Returns in any case must be made within 14 days of the item being received and must be unworn, in their original condition.
To return an item, re-package your item and place a note inside containing your name, order number and reason for returning. And address and send the parcel to:
45 Rainbow Street
London, SE5 7TB
We recommend using USPS for the lowest cost return shipping rates.
Once we have received your item, we will issue you with a refund of the item price (not including any shipping costs).
Unfortunately at this time we are not able to exchange items; if you would like another item/size/colour etc. as a replacement, you will need to return your first item for a refund and place another separate order.
Please note that we cannot pay customs fees and duties on your behalf when you return an item, you must discuss this with the shipping company you choose to use before you return an item and ensure fees either do not apply or are paid before you send them. Please also note that the item is your responsibility until they have been received, we cannot give refunds or replacements if the item is not received by us.
Most items in our shop can be customised and we completely welcome specific requests to fulfil where we can. However, please do bare in mind that if items are made specifically for you we cannot sell them to anyone else, and therefore cannot accept returns or exchanges for these items.
FAULTY/ ORDER MISTAKES:
We of course hope that you never experience faulty items or order mistakes on our part, but if this ever did happen, we have a different returns/refund/exchange procedure in place. This works on a case by case basis, so we ask that in these cases you contact us directly and we can help you from there.