Hannalah's Shop Policies
Welcome! I love to make things from wool felt, upcycled wool, and other natural fibers that haven't harmed anyone, or anything. I especially love creating things that somewhat resemble a cat. I love the Etsy ethic. The creative, generous people who dwell and buy on Etsy.
I take Paypal and credit cards.
I ship first class, USPS with delivery confirmation. My shipping is the cost of this, plus the bubble mailer. Since Etsy now allows shipping upgrades, I do offer a priority mail upgrade listing for domestic shipping. If you need international shipping for a destination I don't have listed, feel free to ask. Buyers are responsible for any customs fees their country levies.
Refunds and Exchanges
If I've made a mistake, I'm happy to do a refund or an exchange and refund your shipping. If you have changed your mind about an item (want an exchange or a refund), please let me know within a week of receiving it. However I CANNOT exchange or refund custom orders that have name embroidery. I do offer replacements or refunds due to USPS failure.
Additional Policies and FAQs
I'm more than happy to work with you to come up with exactly what you want on custom orders--fabric, felt color, fleece, etc. If you don't see the combination of colors you want on a ready-to-ship item, I am happy to make one for you. To make things easy, I try to put fabric choices by topic in each listing (cats, pirates, etc.) however, if you want fabric from one listing on a different tooth pillow (like pirate fabric to back your cat) that is great-- just let me know! I also have even more fabrics than are listed, so if you have something you like (giraffes, sushi, hedgehogs, etc.) or love yellow, orange, etc. you are welcome to ask what other fabrics I carry. The only fabrics I don't carry a lot of are licensed character fabrics.
I try to keep my prices affordable, and am a one-mama shop, so I don't officially "wholesale" at this time. I do, however, offer multiple item discounts on orders over 10--please ask me for a pricing list.
Last Updated April 17, 2014