HappyKawaiiSupplies

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Before placing your order with HappyKawaiiSupplies please DOUBLE CHECK your mailing address. We are not responsible for lost or returned orders due to incorrect mailing addresses. If your purchase has been shipped to an old address please contact your local USPS branch for assistance. If your items that are marked as undeliverable as addressed or are returned to sender we can reship your order but you are responsible for paying for your package to be shipped again. If you do not want your order reshipped a 20% restocking fee will apply.... thank you for understanding

I stand by my products and if you are not happy for any reason when you receive your items CONVO me through etsy not, please do not send me an email. I will accept returns if notified within 5 days of receiving your purchase.

I accept payment through Etsy and Paypal

Please make sure that your order is correct and that you have everything in your cart that you need to purchase. In the past we have allowed customers to combine orders but we are no longer allowing this as it is simply complicates our already hectic shipping schedule.

Happykawaiisupplies is not responsible for lost, stolen or damaged packages if insurance is not purchased. If you want to add insurance to your package you can either upgrade to priority which includes insurance up to $50 or you can purchase additional insurance here. https://www.etsy.com/shop/HappyKawaiiSupplies?search_query=insurance

SHIPPING TIMEFRAME
All orders usually ship within 3 business days and we ship Monday through Friday. If we are short staffed due to Covid, shipping times can be longer. We try and be safe and send people home if we suspect any exposure. Most orders are shipped USPS First Class Mail and normally arrive within 3 to 7 business days although USPS shipping has been taking longer due to unprecedented mail volume increases and limited employee availability. I am sorry if your package is late, but these delays are beyond my control. Tracking numbers are always provided. Priority mail upgrades and insurance can be purchased for an additional charge. All orders are shipped to the address that is on file with etsy, so please make sure that your address is correct before purchasing. We are not responsible for orders shipped to an incorrect address.

Shipping charges are for the cost of shipping and handling, which includes the cost of packaging, bubblewrap, labels, printer ink, postage and the time to package items. Shipping prices are shown before you check out and purchase. We use Etsy's shipping calculator which can sometimes be high for bulky items. If you feel the shipping is high, please leave a note at checkout requesting a refund on the excess shipping. If we determine the shipping is too high we will refund you.

Please be aware that the USPS is advising to expect in some instances longer than usual delivery times due to COVID. Please take this into consideration when placing your order.

INTERNATIONAL SHIPPING
We are no longer shipping internationally due to poor delivery due to Covid-19. We will resume when shipping internationally becomes more reliable.

Items marked as delivered by the USPS Postal Service are considered delivered. If for some reason you do not receive your order when tracking shows delivered you will need to contact your local post office to locate your package. We will not send a replacement unless you have purchased additional insurance.

If you need to contact me for any reason please send me a convo via Etsy. We do not answer email messages, so if you want a response please message me through Etsy. If you do not hear back from us please feel free to send an additional message as we do sometimes miss messages.

If you are interested in wholesale or bulk pricing please contact me and we can let you know the pricing for the items you are interested in.