HappyMemory's Shop Policies
We are locating at Hong Kong which is next to China and Macow. The parcel transit time is around:
Asia, UK, Germany – 7 to 14 days
Australia /New Zealand – 8 to 14 days
USA / Canada – 8 to 14 days by depending on Post Office handling in destination
South America, Africa – 21 to 28 days (we can’t guarantee delivery time due to uncertain handling by Post Office in destination, please consider this before your order placement )
We will provide tracking# upon dispatch and may need help from buyer to watch out the parcel at your end. If it can’t reach you per above mentioned transit time, you may check with your Post Office online per website address provided or convo us that we will check status with Post Office in HK for let you know.
We suggest you to convo us in first instead of initiating the claim to Etsy since would provide you the solution in straight away for avoid any delays or extra handling.
Refunds and Exchanges
If any packages are received in damage due to transportaion or wrong items against the ones ordered, please kindly take photo and send us for proceed the refund.
Last Updated June 17, 2013