HarberLondon

Handcrafted leather goods shop | Harber London

London, United Kingdom
8,053 Sales

HarberLondon is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

HarberLondon is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on December 8, 2019
Hello there! Thank you for visiting our shop. We are a small family run brand with a genuine passion for handmade leather goods, we hope that you enjoy what you see!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
30 Days Returns from Delivery day, for your peace of mind, so that you can feel confident with your purchase. We wiIl endeavour to resolve any delivery or product issues as soon as possible so if you experience any problems we will be here to help. Buyer pays for return. This does not affect your statutory rights.
Payment
I accept all major credit and debit cards and payments can be made both through Etsy Direct Checkout or Paypal.

Do not hesitate to contact me if you're having any troubles to make a purchase, if you are new to Etsy, here is a step-by-step guide on how to complete a purchase:
http://www.etsy.com/help/article/339

Orders can be cancelled before they're dispatched, once dispatched you will need to wait and return it back to us. If you wish to cancel your order before is dispatched please contact us within 1 hour of placing your order.
Shipping
Hello there!

DELIVERY INFORMATION:

- Free Delivery Worldwide with FedEx tracked service.

- Fast Dispatch, all orders are dispatched next working day using FedEx and in most cases even same day.

- 30 Days Guarantee from the day of delivery for Hassle Free Returns. We will refund your returns immediately as soon as they arrive to our office.

- 1 Year Warranty on all products.

- All orders can be easily tracked with FedEx from our order email confirmation so you always know where your order is.

Please provide your telephone number on the comments box. We will use your number and/or email to complete the courier shipping label.

From time to time, we reserve the right to change the delivery method used to ensure a better service can be provided at our discretion. This includes but is not limited to upgrading you to a faster service (in this case for free), or even changing from one courier to another.

Kindly note that buyer is responsible of any taxes and import duties due, as well as paying for returns.

Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations.

Although this may sound like a lot, we hardly ever experience any problems with deliveries and are always here to help!

We hope to see you bak in our store soon!

All the best,

Harber London

Caroline, Armando, William

* If you choose the wrong shipping upgrade by accident, we will contact you to either pay the difference or to refund you any shipping overages.
Additional policies and FAQs
We also offer a 1 year warranty on all of our products for your peace of mind.

We warrant to the original purchaser that our materials and craftsmanship are free from manufacturing defects. In the extremely unlikely event that your goods develop a fault, please email us at support [!at] harberlondon.com with some pictures and details. We reserve the right to offer a repair, an exchange for the same item (or “like-for-like” item if the same isn’t available) or a full refund.
The warranty does not cover any damages including, but not limited to: misuse or neglect, normal wear and tear, accidents, exposure to extreme conditions, change in colour, acids, ink, oils, solvents, water or malicious damage (sorry about that).

This warranty does not cover any claims for incidental or consequential damages in connection with the product.

L E A T H E R :


Kindly note, leather is a natural product, and as with all handmade items, there may be very minor imperfections.

I welcome custom orders and commissions! Please contact me with your requirements. Custom or personalised items sold by us are non refundable unless faulty.

THE SMALL PRINT!

If you are returning an item, all Items must be unworn, unused, and in resalable condition when returning them.

You are free to use any packaging you wish provided that the items won't get damaged in transit. If the item is sent back to us without meeting this criteria, we reserve the right to send the item back to you at your own expense, or to issue a partial refund instead when the value of the item has been reduced by the customer, or damaged in transit for inadequate packaging. None of this apply when returning a faulty item.

Kindly note that it is the customer's responsibility to provide us with the right delivery address. When an order isn't accepted by the customer upon delivery (or there's no one to accept it on your behalf) or it is returned to us, we reserve the right to ship it back to you for an additional small shipping fee, or ultimately to issue you a partial refund of your order minus our original shipping costs. These terms do not affect your statutory rights. In our own experience, this is very unlikely to happen, however we are always here to help and will always re-send all orders back provided that we can cover the costs of doing so, we hope that this sounds reasonable to you!

Alternatively, you have the right to cancel within 14 days upon receipt of your order. Buyer pays returns.

Kindly note that we intend to provide all order with fabric bags, however these are subject to availability and are not included in the packaging.