The perfect touch for a gorgeous wedding!
HarleyMaeDesigns' Shop Policies
~Welcome to Harley Mae Designs~ A boutique of ALL handmade ribbon jewelry - including necklaces, bracelets, earrings, hair clips and headbands. Perfect for weddings, special occasions, photo shoots & anything else your heart desires :)
You will find all available styles and colors at my website: www.harleymae.com (Harley Mae is now being carried in select bridal stores - the prices you see on etsy are my discounted prices)
My items are all customizable, so most listings are examples of past works. Each design will come with careful thought & consideration to the details you provide me. Please feel free to send me any requests of changes in designs :)
Find Harley Mae on facebook and become a fan to receive special deals & promotions!! www.facebook.com/pages/HarleyMae
PLEASE MAKE SURE TO CHECK MY SHOP ANNOUNCEMENT FOR CURRENT SHIPPING DATE. I pride myself on providing prompt replies & fast turnaround time as possible. If you need an item before the quoted timeframe, please do let me know & I will be happy to accommodate if at all possible.
International shipping is available, please just contact me first.
I do take custom orders that require I special order in items. No special items will be ordered in unless your order is paid in full. Please note, if I have posted you a "reserved listing", that does not equate to a paid order.
I'm usually booked with orders, so my ship by date reflects that. CURRENT SHIP BY DATE is March 18th. All items are made to order unless other wise specified. Depending on quantity of incoming orders, it can take up to five weeks for the production of your handmade item(s) If you are needing it sooner please convo me prior to purchasing.
I do offer rush orders (please read entire listing before adding to your purchase): https://www.etsy.com/listing/157533884/rush-fee-puts-your-order-in-front-of-the
Every Harley Mae piece is handled with care - especially when packaging. I take a lot of time individually packaging each piece to give every customer the full Harley Mae experience.
I ship via USPS First Class mail, which usually takes about 2-5 days*. You will receive a shipping confirmation with tracking number. If you are on a time crunch, please message me first to make sure that I can get your order to you in time. I do offer Priority USPS shipping at an additional $3 fee.
Please keep in mind that large orders may take longer. I do my best to communicate how long a special order will take. If you need your order by a specific date, please let me know when you make your special request so I can give you a realistic timeline.
***International Orders: Please note... I have been made aware of possible custom fees that may occur upon delivery - this seems to be most common in the UK. I have no control over these fees and your shipping charge does not cover this fee. International customers, please know you ARE responsible to pay for any such fee. If you decide to reject their package, your order will not be refunded and Harley Mae Designs should not be held responsible for any such loss.***
*Most orders will ship First Class - USPS estimates shipping will take 2-5 days. However, please understand that I have no control over the postal service and therefore am unable to guarantee any package by a certain date.
If you put in an order close to your need by date and your package is delayed by the postal service - please do not hold Harley Mae Designs responsible. Each item is custom handmade and therefore returns are not accepted. Every order will be sent a shipping confirmation with tracking. Please do not hold Harley Mae Designs responsible for lost or stolen packages. If you would like to add insurance to your package, please inquire for pricing - I would more than happy to accommodate.
Refunds and Exchanges
Your satisfaction with my handmade products and service is very important to me. Please message me with any discrepancies regarding your order. However, please keep in mind that since all my items are handmade, you are paying for the materials and labor. So due to the nature of my business, no returns will be accepted. Exchanges or cancellations may be offered by my discretion on a sale by sale basis, and may to be subject to a fee for doing so.
I do offer samples and suggest ordering "one" piece first if you are planning on placing a larger order and are not 100% confident in the pictures and descriptions I provide.
Additional Policies and FAQs
Taking care of ribbon jewelry: all ribbon used on Harley Mae pieces are high quality double sided satin ribbon. Since ribbon is fabric it is subject to wrinkle. You can iron out wrinkles. I personally use a hair straightener and it works wonderfully. The ends have been treated so they should never fray. If at any time you should get a snag in your ribbon - carefully damp the area and lightly smooth or tug the snag out.
FEEDBACK: I'd love to hear your feedback! I appreciate your positive feedback - if at any time you feel you can not give positive positive please convo me BEFORE leaving feed back so we can try to come up with a solution together. I take pride in each item I make and want each of my customers to be happy with their purchase.
Harley Mae accessories are not toys, and can pose as a choking or strangulation hazard. Do not let children sleep in or play with items without constant adult supervision. Buyer assumes all responsibility.
Last Updated March 6, 2014