Hatsbycressida

Hats By Cressida - Ascot & Derby Hats and Fascinators

London, United Kingdom · 2209 Sales

Hatsbycressida

Hats By Cressida - Ascot & Derby Hats and Fascinators

London, United Kingdom 2209 Sales On Etsy since 2009

5 out of 5 stars
(246)
Hats By Cressida

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Hats By Cressida

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Reviews

Average item review
5 out of 5 stars
(246)
bethclark17

bethclark17 on Apr 15, 2018

5 out of 5 stars

This is one of the cutest hats I’ve ever seen! Absolutely Love It!!! Shipped quickly and would definitely purchase from again! Thank you!

View all 246 reviews

Shop policies

Last updated on February 26, 2018
We have been selling ladies hats and fascinators in the UK for about 16 years now. Most of our designs can be made in many colours and we are always happy to add extra colours to suit your outfit.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
We accept returns on most items within 2 weeks of receipt. The only exception to this is custom made orders which we do NOT accept returns for.

We check all items before they are sent to ensure they are in perfect condition. However if you find that wish to return an item you may return new, unopened items please email us on delivery and state that you wish to return the item.

Custom Orders:
For custom made orders which include the addition of a different colour, changing of feathers, adding a new colour (basically any multicolor hat or fascinator that differs from the original listing) feather or change to the original design we do not accept returns so please be sure you are ordering what you want, ask questions and request samples. If the original listing is multicolored and you request new two tone or tri tone hat this will fall under this exception. We do this because it makes that hat or fascinator extremely difficult to resell.


Due to the personal nature of the items we will only refund items that have been returned to us in original condition with the tags attached and in original packaging.

When you receive your item you will clearly be able to see colour, style, quality without removing our labels. Each item comes with tamper proof security tags. If these are found to be altered, broken, or tampered with for any reason (including but not limited to trying on, damaged in the post, broken on arrival etc.) the item will be considered to be worn and we will be unable to issue you with a refund.

The cost of return postage is paid by the buyer unless it is a result of our error such as you received an incorrect item. You should expect to receive your refund within 2 days of the item being back with us. Please ensure you use a recorded method of delivery as if we do not receive the item back we can not issue you a refund. Please contact your bank for specific processing times as this may vary with the institution.
Payment
We now have Etsy checkout for all purchases.
Shipping
LARGE HATS & FASCINATORS
Unfortunately express prices have risen this year. Postage rates are correct. We have historically been using a freight forwarder to send out our big hats & fascinators (like the Elisaveta) via UPS. UPS raised their prices 30% end of 2017 which really isnt great for us as we cant provide the same cheap express service we have before. it is still signifigantly cheaper than full price which for most large hats & fascinators which would be over 200 dollars if we didnt use this FF company. And to make more misery Royal Mail wont post anything bigger than a 12 inch square box so we really dont have any other options now other than to raise out UPS shipping too. UPS base their prices on volume so they expect a box of these dimensions to be weight of books. Best way to make shipping cheaper is to get a friend and order two as the price wont change that much once the initial price is paid.


We aim to post all orders within 1-2 business days of posting depending on the time of year. If you live in the UK Recorded delivery is 2-3 days, and Special Delivery is next day. If you live in USA, Australia or elsewhere in the world our standard postage takes 10-14 days so please allow enough time for delivery. If you hat or fascinator is too large to be shipped overseas using Royal Mail, the only option for shipping will be UPS expedited service.

We can ship this fascinator all over the world, and if you need it really fast we also offer 3 days service to most places in the world using UPS Express Service. If you need your hat or fascinator quickly please use this option. If you have a specific date that it needs to arrive by PLEASE state this when you checkout and we can send you the correct link for express postage.