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HawRiverCrafts' Shop Policies

Payment

I accept PayPal only.

All non-paid transactions within 5 days of purchase will be canceled.

Shipping

Purchased items will be shipped after full payment has been received.

All items are shipped via USPS, standard shipping. If you would like priority shipping, please convo me for a new shipping rate. I am happy to work with you to meet your needs.

I will send items within 1 to 3 business days.

Shipping price includes a Delivery Confirmation tracking number which i will send to you as soon as the item it mailed.


PLEASE NOTE: I ship items to the address provided to me via PAYPAL. IF you need the item shipped to a different address please make a note of it in your Paypal "note to seller" area. You may also contact me regarding a different shipping address.

Refunds and Exchanges

if you should not be satisfied, please contact me as soon as possible for a prompt resolution. I will gladly accept returns for a full refund minus cost of shipping. Returns need to be made within 7 days of receipt. The item must be received back in its original condition and packaging. Upon the item's safe return payment will promptly be refunded (selling price only - not including shipping costs). Holiday items can not be returned once the Holiday has arrived and/or passed.

I am not responsible for lost, broken, stolen or damaged items in the mail. Some items I can repair, depending on the severity of the damage. Please contact me if damage occurs.

Additional Policies and FAQs

If you have any questions convo me.

* Colors of products

Actual colors you see will depend on your monitor. I can't guarantee that your monitor's display of any color will be accurate.

* Gifts

If you'd like to purchase something from my shop and have it sent to someone as a gift, I'll be happy to send the item with a small note (dictated by the buyer) directly to the recipient. Please convo me with any special request for shipping.

Last Updated October 17, 2011