HaydenHarlowPR

Bespoke Loungewear, adornments & gifts | Fedex Shipping

Washington, D.C. On Etsy since 2013

33,436 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

HaydenHarlowPR

Bespoke Loungewear, adornments & gifts | Fedex Shipping

Washington, D.C. | 33,436 Sales

Announcement    Shop NOTICE on COVID-19

We are grateful to be open and happy to say we are making orders as normally scheduled.

Please note that transit times for orders, once shipped,
MAY be affected depending on your location, so please reach out to me directly if you have any questions.

Thank You for supporting our family shop!

Announcement

Last updated on Mar 17, 2020

Shop NOTICE on COVID-19

We are grateful to be open and happy to say we are making orders as normally scheduled.

Please note that transit times for orders, once shipped,
MAY be affected depending on your location, so please reach out to me directly if you have any questions.

Thank You for supporting our family shop!

Items

33436 Sales
 

All Items

Hayden Harlow

Contact shop owner

Hayden Harlow

Reviews

Average item review
5 out of 5 stars
(3859)
See reviews that mention:
quality 559 shipping 409 customer service 328

About HaydenHarlowPR

Sales 33,436
On Etsy since 2013

lets be social! @HaydenHarlow #HaydenHarlow

Yes, we're married, and yes we work together! We love making things with our hands - total creative types both of us- so everything in our shop is HANDMADE in the US, in our "green" studio that runs on 100% windpower. Since we're all about conservation & the environment, we try to use only sustainable materials, like silk, cotton, glass and manmade or 100% recycled fibers. All our items are made once they're ordered, so we keep waste to a minimum.

We're always looking for new and innovative ways to be more "green" so if you have any suggestions, PLEASE send them along! Right now, we're looking at alternatives to plastic/protective packaging... so...again, if you have an idea of how we can do this, share!

Follow us on social media and #your pictures! we LOVE seeing our REAL weddings!

Oh, and if you want something unusual, special or unique, send us a message!
cheers, Liz (and John!)

Shop members

  • Elizabeth St John

    Owner, Designer

    ECO-maniac and avid traveler (I used to work on Amazon Conservation projects). Obsessed with all things wild (orangutans, elephants and rhinos!), Paris and the ocean. Have an idea for something you don't see? message me!

  • John

    Photographer, Co-owner, Production & Logistics

    Rescue pets and cycling. Vintage photography & the ocean.

  • Nora

    Mom & Overall Critic, Master Pattern Maker

  • Ellie

    Assistant

    Love making silk flower bouquets on weekends and all things manicure.

  • Tanya

    Seamstress

    Mom to little Isabelle, daughter to Isabelle - loves humming while she sews...

  • Isabelle

    Seamstress

    Just here with us for the summer!

  • Dina

    Seamstress

    Breast cancer survivor!

  • Stacey

    Embroidery

  • Greg

    Shipper

    Brazilian JiuJitsu and restaurant aficionado!

Production partners

  • A customized print shop

    United States

    They create custom sized labels to our specifications for our products. All are made-to-order, on demand, in the US - from recycled materials! Helping us stay 'green'

  • An online printing service

    United States

    They offers a digital interface for customers to be able to customize their purchases- and print directly from their computers.

  • A custom embellishment manufacturer

    OR, United States

    Our partner produces short run custom designs and embellishments for our gift items.

  • A luxury packaging manufacturer

    United States

    A custom packaging printer in the US, that prints our exclusive designs

  • A US maker of blank ready to wear apparel

    Mobile, AL

    We chose to work with this supplier because they make women's size appropriate clothing in the US! Love to support US made, its the greener alternative to shop as local as possible!

  • A luxury packaging manufacturer

    Canada

    A luxury packaging manufacturer that creates customizable packaging in limited quantities, and in recycled or recyclable materials.

  • A luxury packaging manufacturer

    United Kingdom

    A luxury packaging manufacturer that offers beautiful, eco friendly packaging for our customized and specialty gifts.

  • A luxury

    GA, United States

    Luxury box and packaging manufacturer based in the US.

  • A small batch handbag manufacturer

    Guangzhou, China

    A small batch, luxury handbag manufacturer

  • Organic skincare ingredient manufacturer

    United States

    They provide us with all natural skincare items in bulk that are customized to coordinate with our gift designs -- both in color and scent/flavor. We love that they're eco friendly too (and in some cases, vegan)- just like all our items, and even production space.

  • A US maker of stuffed animals

    TX, United States

    To stay as "green" as possible, we selected a Texas based manufacturer of beautiful, vintage inspired stuffed animals to include in our personalized gift boxes.

  • a custom printing company

    United States

    A specialty printing company based in the USA! The allow us to produce small batches of our exclusive prints.

  • US Custom Fabric Printer

    United States

    We've partnered with a US based custom textile printer to manufacture our exclusive fabric prints. Keeping it green and local whenever possible.

  • A packaging supply manufacturer that provides green packaging options

    GA, United States

    We chose to work with our partner because they offer green alternative packaging and products.

Shop policies

Last updated on March 2, 2020
Thank you for visiting our shop!
All our items are hand made to order specifically for each customer in my Maryland Studio.
We specialize in bespoke bridal, gifts, bridal accessories, men's handmade neckties, veils, headpieces, sashes & pashmina's and loungewear.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
I accept exchanges on a case by case basis ONLY (size exchanges on non customized robes ONLY, conditions apply), if time permits. You must contact me within 3 days of receipt with your request, and include your need date. Additional shipping charges will apply (see below).

No RETURNS, CANCELLATIONS or EXCHANGES on all other items in our shop, including:
any customized or embroidered items;
BULK or special Order items;
Custom sized;
RUSH and READY TO SHIP items (including items requested faster than the standard delivery timeline);
sample sale, clearance, SALE and discounted, and Limited Edition items,
mens silk handmade neckties.
These items are FINAL SALE AND MAY NOT BE CANCELLED OR EXCHANGED ONCE AN ORDER HAS BEEN PLACED.

For exchange requests, the customer is responsible for all shipping charges (to and from you), and exchanges will void any shipping specials that may otherwise apply. We will send you a separate invoice for the shipping cost of exchanged items.

Exceptions can be made for items that are damaged or incorrect, so please contact us within 3 (THREE) days of receipt should you have any issue, we're are happy to help with any issues, and can typically expedite replacements if necessary (even overnight if possible).

You must contact me PRIOR to returning any item (after 3 days your request will not be considered).

Shipping costs are not refundable for any reason. (Refunds for items shipped with free shipping will be refunded, less the actual cost of shipping)
Payment
Because we set aside both materials and our time to make your items, orders are considered final, and cannot be cancelled once placed.

Please contact us PRIOR to ordering if you need immediate delivery to ensure we can meet your need. Because of their handmade nature, Items vary in production times.
Shipping
We ship worldwide.
FEDEX is standard for US orders and US Postal Service for all international orders. International FedEx is available, and we can provide a shipping quote if you message us your address.

Overseas orders, please check with your local customs prior to ordering as all Duties & Import Taxes are your responsibility (especially in CANADA, the U.K. and the EU). IF YOU ARE NOT IN THE UNITED STATES, YOU ARE RESPONSIBLE FOR ANY CUSTOMS DUTY OR TAXES YOUR GOVERNMENT WILL BILL FOR IMPORT. We will not refund any orders returned because of refusal to pay for applicable duties or taxes.

All transit (shipping) fees are paid in full when we tender your package. We will not credit/refund any orders that are refused at customs. All of our items are manufactured in the USA.
Additional policies and FAQs
We can generally customize all of our items, if you need something specific, or just want to make a slight change, please let us know.
___________________________________
IF YOU'VE PLACED AN ORDER:
Thank you! Your estimated ship date is automatically generated by ETSY, and can be found on your receipt (at the top), but may not reflect delivery timeline changes if you have contacted us about RUSH production or have ordered customized items (monogrammed).

Customized orders and larger orders may require slightly more time.

We will send shipping details (tracking if available) once your order ships.
____________________________________

PROCESSING & SHIP TIMES:
All orders are processed and shipped in the order in which they were received, with the exception of READY TO SHIP items. Ready to ship items ship within 2 days of having been ordered. If you need your order RUSHED please contact us PRIOR to placing your order to ensure timely delivery, and available production time.

If you entered an incorrect delivery address during checkout, please contact us IMMEDIATELY.

Note: upgraded shipping will only upgrade transit times once shipped, it WILL NOT change the production time required for your order.
___________________________________

CUSTOMIZATION, MONOGRAMS & EMBROIDERY:
If you are ordering monogrammed items, please include your details in the "note to seller" section during check out.

Customization may additional time to production. PLEASE DO NOT ASSUME YOUR ORDER WILL SHIP FASTER if its small or non-customized.
___________________________________

BULK PRICING:
Bulk pricing discounts start at:
6 for mens neckties; (4 week lead time)
12 for pashminas; (10 day lead time)
12 for robes (3 week lead time).

We can typically make ship large orders faster, RUSH orders void any discounts and MAY be subject to additional RUSH production and shipping fees.
We do not offer bulk discounts for any other items.

Bulk pricing does not apply to RUSH ordered items or to sale items. Multiple discounts may not be applied to new or existing orders.
___________________________________

So we can work on orders placed, we ask that you check your estimated delivery time and contact us only if you have a scheduling problem.

As all our items are made to order for each specific customer, all our items are non-returnable, and all sales are final, but please contact us immediately if you receive a damaged or incorrect item so we may see how we can fix the issue.

Thank you again for the order!

More information

Last updated on Oct 27, 2019
Frequently asked questions
CUSTOM & PERSONALIZED orders

Every item that you purchase from us is custom made for YOU. Therefore, we do not accept returns or exchanges.

Please be sure to read the item description for measurements and details. If you still need help with guidance, PLEASE contact me before ordering.

In the event there was a mistake or error with your order that was our fault (it is possible, we're all human) please reach out to me asap and we'll send you a new item right away.

MONOGRAMS || EMBROIDERY || CUSTOMIZATIONS
For monogrammed orders, please include your details in the "note to seller" box when checking out.

Monogram & customization specific vary by item, details can be found in the DESCRIPTION of each item - or send a message with any questions.

LINING and INNER TIES for our robes

LINING:
Lining is available for our White cotton robes with lace trim only.
You can add the lining by including the following listing when you check out.

https://www.etsy.com/listing/543778584/lining-add-on-for-our-bridal-cotton-and?ga_search_query=lining&ref=shop_items_search_1

INNER TIES:
Our cotton robes do not come with inner ties standard - if you'd like inner ties added, please include a note with your order (there is no charge to add the ties - but you must request them).

Children's sizes do not have inner ties (because they are designed to fit a range of sizes/heights)

RUSH || READY to SHIP || DELIVERY TIMES & SCHEDULING

ETSY will automatically generate an ESTIMATED ship date when you place your order. Since we make each order specifically for you, typical orders ship within 2 weeks. Monogrammed, customized orders may take a few days longer, please plan accordingly.

Need your order by a specific date? Be sure to include your need-by date in the comments when checking out.

We can do last minute orders (within 1-2 days), contact us BEFORE ordering to check current delivery times.

Some items are READY TO SHIP, view them here:
https://www.etsy.com/shop/HaydenHarlowPR?ref=seller-platform-mcnav&search_query=ready+to+ship

US orders ship with FedEx home delivery (1-5 days transit): you can upgrade to overnight for an extra fee on READY TO SHIP listings.

TAX & DUTIES if you're outside the US

Orders outside of the United States MAY be subject to local duties and taxes. They are YOUR responsibility. These are not shipping costs, but your local taxes. Please check with your local post office to see if you will be subject to additional taxes/duties or customs fees in order to receive your items.

Shipment costs are completely paid in FULL by us when the items are tendered to the US Postal Service or FedEx. We will not refund or cancel any purchase refused or returned due to failure to pay proper local tax.

TALL, SHORT & PLUS sizing details for our robes & loungewear?

Please check the details of the specific robes (in each listing) for the sizing details for that particular robe.
_____________

REGULAR and PETITE sizes are only available for our Cotton/ivory lace trimmed robes at this time. (all other robe styles can be made shorter by special request only)

CARE instructions

All our robes can be washed, gentle cycle, cold, hang dry. Iron as needed, (medium hot iron). Washing machines may vary, so take care or wash by hand.

You WILL NEED TO IRON them prior to wearing, since they are shipped rolled, they will be wrinkled when you unwrap them.

SWATCHES

Ties & Flower Girl dresses: We offer silk dupioni colors for purchase here:
https://www.etsy.com/listing/168007417/set-of-5-silk-swatches-your-choice?ref=listings_manager_grid

Pashminas & Robes: We currently do not offer swatches of our robe or pashmina fabrics.

The tie pictured with the blue suit is the PALE PINK silk dupioni necktie, medium width with a WHITE silk pocket square.