Announcement I am no longer selling and will not be checking this sight. Thanks for the fun!
I am no longer selling and will not be checking this sight. Thanks for the fun!
people smile! The items in this store are all hand made by me with great attention to
detail in a SMOKE FREE, PET FREE environment. Nearly all of the items are my
original designs. The work I do is HIGH QUALITY, and QUICK.
Most items are in stock and ready to ship. Custom orders can be done in as little as
one or two days, depending on the item and current demand. (See my shop
announcements for any expected delays)
I GLADLY ACCEPT CUSTOM ORDERS! If you see something you would like in a
different color or size just let me know (price may vary with certain changes, I will
let you know if it will be different). I can also entertain requests for other
**If you have any questions or requests please contact me though Etsy or email me
(Joleen) at headhugs [!at] gmail.com !
Accepted payment methods
- Money Order
(You do not need a pay pal account to pay with credit & debit cards)
**Immediate payment is preferred but is requested within 3 days of purchase.
(If more time is needed please contact me). I will send a reminder before canceling
**Items will be shipped as soon as payment is received. If paying by money order I
will ship as soon as it clears the bank (about 2 weeks).
**If you need to cancel an order once it has been shipped, you will be responsible for
the shipping charges, they will not be refunded (you are responsible for return
shipping charges). Refunds will only be available for two weeks from the day you
receive your order. Your money will be refunded when I receive the item back in
the mail. (But why not exchange it for something you will enjoy more and I will
pay to ship it to you!!!)
*Most items are on hand and will ship the same day payment is received or money
order clears (Monday - Friday except holidays) .
*For custom orders it will take 1 - 3 days to ship, depending on the item and my
schedule. If demand is high and it will take longer I will note it in my shop
*Most of my orders are rushed to the post office (first class mail), but if you have a
special need just let me know!
Refunds and Exchanges
I hope you will love your product but, if for any reason you are not satisfied contact me
in the first couple of weeks and I will work out a solution with you directly.
Note that the headbands will stretch slightly when first worn (hence the 2 buttons).
Additional policies and FAQs
PLEASE NOTE: All pieces are created by hand, so no two items are identical. That's
the beauty of the product! Please allow for slight variances from what is shown in
If you are concerned about sizing include head measurements in the "note to headhugs" box and I will make sure to get you the right size.
For hats: measure around the head from the forehead around to the widest part of the
back of the head.
For headbands: measure around the head from hairline on forehead around to
hairline at neck.
Adult hat sizes fit most people from about 8 years & up.
For babies & children, giving me a measurement will ensure a good fit.