GraceandSmithy

If you wish to return a non-wholesale item you may do so within 30 days of our shipping date if the item is in new condition. We will issue partial refunds on damaged items only if we feel it still holds value for our shop. If we receive back a damaged return item, you will receive a photo of the damage along with an offer for partial refund. Please be sure to insure the return package so you can claim any damage incurred in return shipment.

If your item is flawed and breaks or wears out with normal wear within 6 months please contact us and we will work out a repair or replace agreement with you. We are not responsible for stains and rips.

PLEASE NOTE: Because bedding is a personal item, bedding returns must be in original UNOPENED package.

For wholesale returns and exchanges please see below.

We accept Credit, Debit, and Etsy gift cards as well as Paypal purchases. Once you have purchased an item, we will ship ready-made items within one business day of receiving that order. If you are a resident of Washington State, sales tax will apply to your purchase at checkout.

Orders can be cancelled for a full refund only if they are caught before shipment. Once an item is shipped, we will work with you to return and refund a purchase if you wish to cancel the order.

We ship all orders standard USPS unless otherwise stipulated. We will include enough insurance to replace the item if damaged in shipment. We will provide you with a tracking number so you can be sure of your package's delivery. If you wish to add another form of shipping confirmation or shipping upgrade, please convo us with your order and we will work with you to ship it in a matter that meets your expectations.

International shipments (outside USA) generally include duty and taxes added on. We cannot guarantee amounts nor will we claim a package to be anything other than what it is.

We will gladly sell wholesale to vendors looking for merchandise for a brick and mortar store. Please convo us directly for wholesale prices. We offer quick turnaround of your bulk orders. See below for additional information on special orders.

We are delighted to work with our customers on custom orders. Please convo us with your sizing or color requests and we will work with you to create a product that suits your home or business. For special or custom orders we will stipulate within a convo how long it will take us to ship your order. Most orders will turn around within 1-2 business days. An extra day may be added for orders over 10 items. If we do not have the fabric necessary for your special order, we must add a time allowance for getting the raw materials that we need.

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For wholesale returns:

One wholesale return is allowed per calendar year. That return must be made within 30 days of purchase.

A 20% restocking fee will be deducted from the price of the item.

Damaged or worn items are not returnable. All returns must be in new condition.

Custom order colors, sizes and shapes are not returnable.

We will happily replace any item in the unlikely event that it contains a flaw that has escaped our own quality control.

Once we receive your return order, please allow two weeks to process your order and refund your purchase. Additional time may apply after the two weeks for funds to hit your personal account, depending on your banking institution. Grace and Smithy is not responsible for lag times of any institution other than our own.