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Susan J. Brasch

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Susan J. Brasch

Shop policies

Last updated on May 10, 2022

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Welcome to my shop, HeartConnect ! Below I have written out my policies to the best of my "newbie" abilities. Having been a professional studio artist since 1982,
with the primary focus of painting series shown in individual and group juried shows in multiple gallery settings, having a store online is a new venture for me. I will know more in the next couple years as to how all of this works and will be updating it when I need to have clearer information for the potential buyers and customers.

I am a symbolic artist and see metaphor in just about everything.
The symbol of the heart is one of those metaphoric touchstones.
It reminds us of the connective powers we have within each of us to connect
with ourselves and with others in a meaningful way.

The feeling of vibrational lightness happens when we follow our own hearts
to a dream that manifests, connects with others heart-to-heart, and when we resonate to something that makes our hearts sing.
Returns and exchanges
I will work with the customer to find a satisfactory solution to whatever problems
arise. Each situation comes with its own set of parameters and circumstances
and until those are known they can't be dealt with in a timely and individual manner.
Hence, a set policy is not relevant. Here's hoping nothing goes awry... but if it does
I'm good for it. Blessings.
At this point, I am accepting Paypal ,until I know more of what all this entails.

I would be open to receiving a personal check prior to my sending out the artwork,
if Paypal was not an option to the customer.

I have not dealt with money orders before, so will have to go "back -to-school" on that one and be better informed as to how that works.

If you wish to contact me at susanjbrasch [!at] gmail.com, we could work out
other arrangements amenable to both parties.

Cancellations are required before the shipment to be valid. If, for some reason a cancellation happens en route of an order, the package must be returned to the seller unopened, and a refund will be issued if payment has been received, minus all shipping costs.

Sales tax (5.5%-Lancaster Co.)is added only to those residing in Nebraska.
Shipping will happen in a timely manner. I will send an email to the customer if reqested and confirm when the item is sent.

It will usually go through the USPS unless the order deems FED EX or UPS, or the customer has a preference. I will ship the item(s) on hand within one to two days of the order, so I am guessing 7-10 days depending on where and the when it was mailed ( adjustments for when during the week, weekends, holidays,etc...)

In regards to custom orders, between the volume, the creating, the curing of the paint and varnish, there could be up to two weeks+ before shipping depending on the size of the order and my work load. Communication with the buyer will enable this process to be clear to both parties.

My product is not fragile, but will be packaged with care and sent either in a box or a bubble-wrapped envelop.
Additional policies and FAQs
Custom orders are happily received in quantities that fit a reasonable amt. of time
to create them. Two weeks for 2-10, three weeks for 11-25, and 4 weeks for 26-50.
No discounts are given on quantities as they are each handmade. Shipping will
be adjusted as to the quantities and depending on the size of the order, I will look at that as a possible area in which to discount. All orders, specifications and time-lines need to be discussed in full and contacts signed off on via email by
contacting susanjbrasch [!at] gmail.com.

I am not a machine and each of my "hearts" is created individually, and have the "Handmade Uniqueness" that goes along with the human creating art.

Custom-color combination(s) are available upon request and a color swatch being sent. A two week lag time after receiving the color swatch is required. In some cases, that time may vary depending on the correspondence and the workload in the studio.

Colors will be matched as best as possible with the realization that 3D texture, the eye of the beholder, and lighting situations the art will be placed in, may alter them in some ways. They will be matched to the best of my ability, which is historically accurate as deemed by other folk's assessments.

Also, various sizes are also available. Usually in the square format, and cost is set according to the size of the individual piece and/or the volume of the order. This would be a custom order and correspondence and communication with the customer would determine the price, timing and other information pertaining to the specific order.

Wholesale is not available at this time, because frankly I don't know how I can reduce my time and materials cost to fit a wholesale venue. Perhaps in time I might
figure this out... Contact me if you have any ideas. ( Have considered wholesale handmade products in the 8" x 8" and 12" x 12".... not a size available on the etsy site at this point )

I guarantee my products to the best of my abilities.
If you are ultra-picky... you will have to book a flight into Lincoln, rent a car and come to my studio in its bucolic setting and offer your salient advice and eye to the
process. Lunch will be on me.