HearthAndHide

Due to the handmade nature of these items, cancellations and returns are not accepted.

Each item is handmade and constructed of natural materials. This means they can, and probably will, experience a shift in color and texture as they age.

Some items experience a color shift during transit in the hotter months, as they are exposed to extreme temperatures while traveling from me to you. <3

If you receive an item that isn't what you were expecting, please send me a message so we can work together toward a solution.

Please ask any questions you may have prior to ordering, as orders cannot be cancelled once the leather has been cut.

In regards to CHANGES TO LISTINGS:
NO changes will be made to any listing unless the changes have been discussed and approved PRIOR to ordering. IF you don't ask about the changes, but leave a note saying "Please change such and such", your request will likely go overlooked. No refunds will be granted in these cases.

Thanks so much for your support.

Paypal, Credit Cards and Etsy Gift Cards accepted ❤️

Please ask any questions you may have prior to ordering, as orders cannot be cancelled.

**I CANNOT ACCEPT ADDRESS CHANGE REQUESTS, SO PLEASE MAKE SURE YOUR PAYPAL ADDRESS IS CORRECT**

Production time is approximately 4-6 weeks..
I strive for the quickest shipping possible, but I am a one-woman show, as well as a full-time mom, so at times life events may pop up which is why I advertise this broad production time window.

Once an item is the hands of the USPS, transit times are out of my control.
I am not responsible for items lost by the Postal Service, though I will investigate to the best of my ability. All orders ARE insured for your protection.

**I CANNOT ACCEPT ADDRESS CHANGE REQUESTS, SO PLEASE MAKE SURE YOUR PAYPAL ADDRESS IS CORRECT**

☛☛Once your order is marked as DELIVERED by the USPS system, I AM NOT RESPONSIBLE FOR YOUR ORDER. If you would like SIGNATURE CONFIRMATION, convo me before you place your order.

INTERNATIONAL BUYERS are responsible for any additional TAXES, VAT, DUTIES, or additional POSTAGE due upon receipt. Please check with your country to find out about the fees and regulations. Customs duties, taxes and fees vary by country. Check with your country BEFORE you order! Amount of time for delivery varies greatly due to customs. This can take anywhere from two to six weeks <3

I use leather stain and dyes. Please remember that every monitor displays color differently. I can do my best to recreate a colorway you may have seen on my Instagram or in the FB group, but leather is a natural material, and I have minimal control over how the hide absorbs color and ultimately over the final dried result. What you receive may vary slightly from pictures viewed online. I cannot recreate photos with filters applied.

Acrylic leather sealants are used over top of the dyed covers to preserve the finish. This provides liquid resistance, not liquid proof conditions. Please handle with care.

In regards to CHANGES TO LISTINGS: (So nice, I'm posting it twice)
NO changes will be made to any listing unless the changes have been discussed and approved PRIOR to ordering. IF you don't ask about the changes, but leave a note saying "Please change such and such", your request will likely go overlooked. No refunds will be granted in these cases.

To address a couple FAQs:

Other shops ship much quicker! Why does it take so long?

* Does it take 4-6 weeks to make a Travelers Notebook?
Heck no!

* Does it take 4-6 weeks for me to work through the volume of orders I receive before yours is made and ready to ship?
Absolutely.

* I do NOT have an assistant,, and I am not able to mass produce product like some larger shops. I make EVERY piece with my own two hands. Period.

*I want to order! But the shop is always closed, and when it does open, things move so fast I'm unable to place an order!!

* Everyone's experience is different. Many people are able to place multiple orders in the short time the shop is open. (I’m still shocked by this) Other's miss out. I understand that this can be very frustrating! But I can only take in as many orders as I feel I can finish in the estimated turn around time, and even then they come in so quick that I often wind up with more than I'd planned on accepting.

Variety is the spice of life.

* If for any reason my terms do not work for you, that’s ok!! There are sooooo many wonderfully talented artisans out there! I own many TNs from several shops, and encourage everyone to shop around <3