HearthsideCandles

If you'd like to purchase multiple items from the same listing please contact us to create a custom order so we can adjust the shipping. Moving forward, partial refunds will NOT be given for shipping overages if you do not contact us before placing your order! We apologize for any inconvenience and appreciate your understanding.

Please contact us about wholesale or visit www.polarisrisingwholesale.com

Due to delays and supply interruptions caused by COVID-19, some orders may be delayed. Additionally, USPS has been delayed in their shipping and in updating of tracking, which we have no control over. This applies to orders shipped in the USA and international orders. We appreciate everyone's patience and understanding during this unprecedented time!

Our shipping prices are calculated by USPS via Etsy, with allowance for materials and packaging. For small items such as oils, First Class postage is an option for single items. For everything else we only ship USPS Priority to ensure items arrive swiftly and in the best condition.

Generally, items are shipped out within 7-10 business days, depending on the item. Etsy provides a ship-by date timeframe for each item upon purchase, however, as all items are handmade this sometimes may vary.

We also take into account factors such as weather. During the summer months, we do not ship candles if the temperature is forecast to be over 90 degrees. In the cases of extreme weather, items will ship out as soon as safely possible to prevent items from being damaged or destroyed. We are located in the Midwestern United States and subject to severe winter weather at times as well which may cause delays.

As stated in our Shop Policies, we do not allow order cancellations or refunds. If an item arrives damaged please contact us within 24 hours with photos and a detailed description of the issue.

If the wrong item was ordered, please contact us immediately within 24 hours of the order being placed. While we cannot cancel an order, we are happy to work with you to make any changes or adjustments to make sure you get what you need.

Some order changes may incur additional costs. We will always await approval before finalizing any changes. Any other order issues will be handled on a case by case basis.

Yes! In addition to several stores around the USA that carry our Polaris Rising products, you can also visit our brick-and-mortar store located in the Omaha Metro area:

Hearthside Candles & Curios
5619 S. 77th Street
Ralston, NE 68127

If an item is damaged during shipping, please notify us within 24 hours of receiving it. In order to process a claim we will need photos of the damaged item(s) and photos of the outside of the box (even if the box doesn't appear damaged).

Once we have filed a claim with USPS, if the claim is approved, then we can either process a refund (minus shipping) or ship out a replacement to you at our expense, your choice.

In the unlikely event that the USPS claim is denied, then we will need the damaged items to be returned to us at your shipping cost. Once we have received the returned items, then we can either refund your original order minus the shipping, or we can send out a replacement at our expense.

Yes. We use the Etsy shipping system for all orders so you will receive notifcation and tracking information when your item ships.

**TEMPORARY BUSINESS HOURS DUE TO COVID-19: Monday-Saturday 1pm-8pm**

Our store is open and we are available to answer questions Monday - Friday 11am-8pm, Saturdays 11am-7pm, and Sundays 12pm-6pm. Central Time.

We only ship orders on business days (Monday-Friday).

In additon to Etsy and our physical retail store, we also offer wholesale and other online retail. ALL orders are produced, packed, and shipped in the order in which we receive them. Please refer to estimated shipping times provided by Etsy upon checkout.