HeartsandFound

Vintage Inspired - Made to Last

Ho Chi Minh City, Vietnam
| 26,424 Sales | 5 out of 5 stars 5 out of 5 stars

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Has a history of shipping on time with tracking.

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Average review rating is 4.8 or higher

Announcement    We're a vintage inspired brand that believes a perfect fit is everything.

Each design from Hearts and Found can be made to your specific measurements in the fabric of your choice. Our designs are made from limited fabrics and are not mass-produced.

Here you will find a selection of unique quality textiles handpicked for our dresses. If you know what you want but you don't have the sewing skills to bring it to life, that's where we come in. Simply choose from our “Choose a Fabric” section and we will do all the creating for you.

Choose from a selection of pre-made styles or add your own personal touch by opting for our made-to-order feature by providing us with your measurements. (Measuring instructions can be found in our FAQ)

To add custom sizing to your order, follow the link below...
https://etsy.me/3exAQDP

PS. We would love it if you could show us how you wear our stuff!
Tag us on Instagram
@heartsandfound
#heartsandfound

Announcement

Last updated on Jun 26, 2022

We're a vintage inspired brand that believes a perfect fit is everything.

Each design from Hearts and Found can be made to your specific measurements in the fabric of your choice. Our designs are made from limited fabrics and are not mass-produced.

Here you will find a selection of unique quality textiles handpicked for our dresses. If you know what you want but you don't have the sewing skills to bring it to life, that's where we come in. Simply choose from our “Choose a Fabric” section and we will do all the creating for you.

Choose from a selection of pre-made styles or add your own personal touch by opting for our made-to-order feature by providing us with your measurements. (Measuring instructions can be found in our FAQ)

To add custom sizing to your order, follow the link below...
https://etsy.me/3exAQDP

PS. We would love it if you could show us how you wear our stuff!
Tag us on Instagram
@heartsandfound
#heartsandfound

Items

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Hello Marjorie

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Hello Marjorie

Reviews

Average item review
5 out of 5 stars
(7294)
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About HeartsandFound

Sales 26,424
On Etsy since 2015

Made to Last

Hearts and Found is a vintage inspired collection of quality pieces for women of all shapes and sizes. We reimagine timeless classics for a modern era, designing unique pieces that you’ll love forever.

Our goal is to create favorite pieces that are sure to stand the test of time. By focusing on forever pieces, we aim to slow down the pace of the fashion industry, and reduce mass production.

Our made to order method of producing means we don't start making the item until you place the order. With this method we avoid overproduction and are able to offer a greater selection of fabrics and styles.

BEHIND THE SEAMS
Each garment is designed and handmade to order in our own facility.
By producing in-house we can maintain high quality standards and safe working conditions.

Hearts and Found is low waste! We reduce waste wherever possible at every stage of our production process.

OUR TEXTILES
The textiles used in our clothing are sourced from the local markets, supporting local families and communities in Vietnam.

MADE TO MEASURE
Last but not least, we understand that the whole world cannot fit into a handful of sizes. The truth is, our body types are all different and you should not have to sacrifice the perfect fit just to have the right piece. At Hearts & Found, we offer custom sizing and a wide variety of quality cotton fabrics to choose from. Individually crafted, each dress is fully lined and expertly finished to give a truly quality vintage feel.

Shop members

  • Marjorie

    Owner

Shop policies

Last updated on May 9, 2022
Working hours (GMT+7):
Monday - Friday
8:00 AM - 5:00 PM

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Before ordering… Have you double checked that your purchase is the correct size, style and color?
Feel free to leave sizing info and measurements in the “Note to Seller” box. This way we can help ensure a perfect fit.

By placing your order with us you agree to our Returns and Refund Policy...

**We do not offer refunds on returns**

Exchanges can be made under the following conditions:
1. Standard size items may be returned on condition that the item
has been unused and in the same state that you received it.
2. The buyer is responsible for the shipping cost of the entire exchange, both ways.
3. Please note that there is a remake fee for standard size items:
$25 per dress
$15 per skirt
+$35 for custom size

If you choose a "Ready-Made" item as an exchange, the remake fee will not apply.

Since we would like to avoid paying import or customs duties on returned items, please send the parcel as a return and mark the value under $10 per item.

All items are hand cut and hand sewn to order in the size you select at the time of purchase. Precise measurements are given in each listing for you to confirm all measurements before placing your custom order. In cases of damage or sizing issues, please contact us so that we may find an immediate solution.

If a returned item appears to have been worn or damaged unfortunately we will not be able to issue an exchange.

**Custom-made products are not returnable** (Any items appearing in the Choose a Fabric section)
Due to the individuality of Custom Orders, it is not possible to return your dress for any reason, (especially sewing the dress to the customer's individual size, changing the length of the dress, changing the appearance of the dress, changing the appearance of dress elements. e.t.c) unless a significant construction fault is present. Please take your measurements carefully and check with us if you are unsure.

Cancellations of orders are available, however, a cancellation request MUST be placed within 24 hours of the original order date. After this time, materials are cut and labour assigned to the production of your order. Strictly no cancellations are available beyond 24 hours after the order date.
Payment
Payments can be made through PayPal or Etsy Direct Checkout.

If you are new to Etsy and need help checking out, here is Etsy's helpful purchasing guide!
http://www.etsy.com/help/article/339
Shipping
All deliveries are sent via DHL Express (2-5 business days once shipped) and may require a signature on delivery.

For any items that fail to be delivered, a card will be left and the item returned to the local post office for personal collection or redelivery. Any items not collected within 3 weeks will be returned to us and you may be liable for charges if the 28 day return policy has elapsed by this time.

Please include your phone number in the 'Note to Seller' section of the checkout when purchasing, as this allows the local courier to contact you directly should any problems arrive with delivery.

- Customs and Import Taxes -
Import fees, duties, handling fees, customs charges, or any other charge imposed by your government are the buyer's responsibility, and in accordance with US and international laws, we will not falsify customs forms. You can use an online duty calculator or contact your country's customs office directly to help estimate what import fees your purchase might incur in your country.

If you live in within Europe, please be aware that the import threshold in your country is very low (meaning that you may pay taxes even on small purchases)

More information

Last updated on May 11, 2022
Frequently asked questions
How does your sizing work?

Our dresses run true to size in that they are made exactly to the measurements on our size chart.
So it is very important to know your measurements before ordering with us.

Also note: These are body measurements. Actual garment measurements will differ according to style, fit and fabric.

Size XS
Bust: 32”
Waist: 24"
Hips: 35”

Size Small
Bust: 34”
Waist: 26"
Hips: 37”

Size Medium
Bust: 36”
Waist: 28”
Hips: 39”

Size Large
Bust: 38”
Waist: 30”
Hips: 41”

Size XL
Bust: 40”
Waist: 32”
Hips: 43”

Size 2XL
Bust: 45”
Waist: 36”
Hips: 48”

Size 3XL
Bust: 49”
Waist: 40”
Hips: 52”

Size 4XL
Bust: 53”
Waist: 44”
Hips: 56”

Custom Sizing: What do I need to measure?

All our styles now follow our new measurement guide, making it easier than ever to create a dress with a perfect fit.

If you've shopped with us before, we may need to request more measurements.

Inches or CM: ________
Height: ________
Armscye: ________
Shoulder to bust point: ________
Bust: ________
Underbust: ________
Waist: ________ 
Hips (Fullest part of bottom): _________

To send us your measurements please enter them into the "note to seller" section while checking out.

Please note the measurements requested are body measurements, not garment measurements. Our dresses are designed to be a 'tailored fit" meaning they fit close to the body, and aren't overly loose.

Custom Sizing: How do I measure myself?

To ensure the best fit, we suggest measuring with breathable ease - if you hold your breath while measuring, you’ll have to hold your breath while wearing the dress! 

☞ Armscye: Measure from the tip of the shoulder, around the edge of the bust, and under the arm.

☞ Shoulder to bust point: Measure from the shoulder, down to the bust-line, which is where your nipples will align.

☞ Bust: Measure around the fullest part of your bust (taken while wearing a non-padded bra)

☞ Waist: This measurement is taken at the smallest part of your waist which is usually 1 or 2 inches above your belly button. If you bend to the side, the crease that forms is your natural waistline.

☞ Hips/Bottom: Measure around the fullest part of your hips/bottom.

Shipping: How long does it take to get my order?

We aim to dispatch orders as quickly as possible. Ready to Ship orders, are dispatched within 24 to 48 hours. For Made to Order we will confirm an estimated shipping date within one week and within 48 hours for Rush Orders

Because most items are Made to Order, we require a minimum of 2 weeks for production, before shipping can occur.
We strive to produce and ship all items in the quickest possible manner, without infringing on quality.

Please bear in mind Vietnamese Holidays such as TET Lunar New Year can influence supply times and availability, and we appreciate your understanding and patience during these times.

Note: If your order is needed within one week, please contact us to confirm the deadline before you place your order.

What if I am in a rush?

We can 'RUSH' orders if you need a quick delivery. We are fairly flexible and hope to accommodate as many orders as possible. To rush an order please select the RUSH option on the checkout.

'RUSH' orders are an additional $25 PER dress and could take under 2 weeks to be delivered.

Do you offer discounts?

☞ 30% OFF: Orders over $1000 USD (Coupon Code: REBATE30)



☞ 25% OFF: Orders from $700.00 to $999.99 USD (Coupon Code: REBATE25)



☞ 20% OFF: Orders from $500.00 to $699.99 USD (Coupon Code: REBATE20)



☞ 15% OFF: Orders from $200.00 to $499.99 USD (Coupon Code: REBATE15)



☞ 10% OFF: Orders from $120.00 to $199.99 USD (Coupon Code: REBATE10)



*Please note that all orders exclude shipping costs