HeatherJonesStudio's Shop Policies
Welcome! All Olive & Ollie items are handcrafted by me. All items are designed by me, and made to order with great care and attention to detail in my home studio. I use only the most child-friendly, highest quality cotton fabrics. While my own life is very busy with my two babies (Aidan was born in August 2006 and Olivia came along in February 2008), I do not outsource production of my designs, nor do I hire people to sew for me. Please allow 14 days production time for custom items, plus 2-5 days for domestic shipping. Thank you for supporting crafters and artists who believe in the quality and integrity of handmade!
Please play nicely. Do not copy any of my work, including designs, text, and images, on both this site and my blog without my permission. I love to show my work but I don’t like to share my designs with others who want to replicate my creativity or infringe on my copyrights. Thank you!
All text, images, and designs are copyright Olive & Ollie 2008-2009.
* My preferred method of payment is via Paypal. This can be done very easily if you have a PayPal account already; you can also pay with a credit card without opening a PayPal account.
* I also accept Money Orders. Your order will be shipped upon my receipt of it.
* Kindly, please follow etsy guidelines and submit payment immediately upon your purchase.
*I ship via the USPS. Shipping within the US is via 1st Class US Mail for smaller items and via Priority Mail for larger items; both methods include delivery confirmation. International shipping is via 1st class International Mail, and overseas buyers are responsible for duty/customs fees, if any apply.
* Please check that your Paypal address is correct. Mailing labels are automatically generated from the address in your Paypal account, not the etsy address.
* Insurance is available. Please contact me for more information.
Refunds and Exchanges
* I want you to be completely satisfied with your purchase, and I think you will be. But, should you not be happy with your purchase for whatever reason, I will gladly accept a return within 14 days of an item in unused, original condition, and a refund will be issued, minus the initial shipping fee.
Additional Policies and FAQs
Custom orders are welcome!
Last Updated February 3, 2011