HeatherlyDesigns' Shop Policies
Please read my shop policies below before committing to purchase anything from my shop. If you have any questions please send me a conversation or email me at heatherly_designs [!at] yahoo.com.
I aim to please so if you ordered something and you have any concerns I urge you to contact me. I can't make good on something if I am not aware of the problem.
We accept payment through PayPal or through Etsy's direct checkout which processes credit cards. You do not need a PayPal account to process your payment through PayPal, it is simply a form of processing payment. With PayPal you can pay via credit card, PayPal balance or your checking account.
Custom orders are worked out prior to the reserved listing being created. Once pricing, product is agreed on, you are expected to purchase the reserved listing. Once the listing has been processed and paid for then I will create your custom items. Custom orders can't be returned or canceled. Custom orders must be paid through PayPal only, unless prior arrangements have been made.
If you are in the state of NY you will be charged sales tax automatically upon checkout.
International buyers should be aware that some countries charge taxes on incoming goods. You are completely responsible to pay this tax. Please don't ask us put a lesser amount on your customers form, we will not do it.
I ship orders out 3 - 7 business days from the date of cleared payment. Most of the time I get it out sooner. Please be aware of this when ordering in time for special events. How fast I get orders out depends on certain factors; the main one being the volume of orders I have to get out in that time. Please understand I am not a factory but I am a perfectionist. However, if you need something in time for a special occasion please let me know by leaving this in the 'notes to seller' when checking out & send me a conversation or an email if you're able. I will then do everything in my power to make sure you have it in time.
I combine shipping only on orders that are paid for together. Discount shipping rates are already built in. You are not only paying for the shipping charge you are paying for packing & handling. I make sure each of my little treasures are packaged in a manner ready to be given as a gift.
Please keep in mind that during the holiday season shipping is delayed. I have no control over this so please order in advance. International shipping has on more then one case taken well over a month because of being held up in customs. I have no control over this.
If you think your item was lost or stolen please contact me immediately. I will take every step to try and contact the post office and recover your package.
Most domestic orders are sent out via USPS first class and come with delivery confirmation. All order $50 or more automatically get upgraded to having insurance to protect you and me.
Refunds and Exchanges
If you are not completely satisfied with your order please contact me with in 2 days of receiving your order. You are responsible to pay for shipping back and it is mandatory that you send it with delivery confirmation. This protects both your integrity and mine. Once the item is back in my hands, you can pick another item or be issued store credit for the amount of the item less shipping charges. I do not offer refunds unless it was a shipping error on my part.
If you received an item and it came damaged or was missing from the package please contact me immediately.
I will NOT accept returns on custom orders.
Rings will weaken over time if they continue to be "re-sized". Any metal that is bent over and over will eventually weaken and break.
Additional Policies and FAQs
Wholesale requests are welcome domestically, please contact me with your requests and tax resale #. If you are international I offer bulk order discounts.
If you have sensitive skin I offer an array of different earring findings in 14k gold and sterling silver, just ask. Charges do apply for finer metals.
For people who do not have pierced ears I can adjust nearly any of my earrings into a pair of clip on findings for you.
Gift giving? I can add a small card and fill out it for you. I also can send the item directly to a recipient of your choice just let me know when checking out in the 'notes to seller'. All jewelry items comes ready to give as a gift in either a gift box or organza drawstring bag. In the case of items too big to fit such as a headband, those are wrapped in pretty tissue paper.
For gifts I need to know the following:
There is no additional cost for requesting a card, it is complementary.
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Last Updated January 8, 2013