Our ultimate goal is your satisfaction with our products and how crucial it is to receive product intact and on time. We do absolutely everything in our power to achieve that, from start to end. We take all necessary steps to achieve our ultimate goal which is for you to receive the quality product you are purchasing. Each order is inspected for quality individually when it comes to refunds, however we cannot accept responsibility for delayed deliveries or damage products due to circumstances outside of our control such as incorrect or incomplete addresses, adverse weather, natural disasters, or disruptions in air or ground transportation, and mail mishandling in transit or other such other shipping delays.


LOST OR DAMAGED PACKAGES:
HBG holds no liability for lost or damaged packages caused by USPS or any other shipping company.

We package each and every order with care and have no control over the way the package is handled once it leaves our hands.
If your order has been lost or damaged, it is the customer's responsibility to place an insurance claim to cover any loss. Each and every package we ship is insured for the value of its contents.

We thank you for your comprehension and we appreciate every single customer

Thank you!

No orders are confirmed until paid in full... Once invoice is paid PLEASE convo me to confirm order has been added to my calendar.

Cancellations MUST be no later than 7 days prior to delivery ship date minus the processing fees.

PLEASE LET US KNOW YOUR EVENT DATE ONCE YOU PLACE YOUR ORDER! This is very important.

We reserve the right to hold an order if we do not receive any information regarding event date, and are not liable if we send an order too soon or too late for an event due to lack of information.

All orders will be shipped by USPS Priority Mail. If you need a EXPRESS OVERNIGHT shipment we will be more than happy to do that for you for an additional charges.



We reserve the right to hold an order if we do not receive any information regarding event date, and are not liable if we send an order too soon or too late for an event due to lack of information.

Due to the nature of our product, we take all measures possible to ensure safe delivery of your order. All orders are wrapped with bubble wrap to help cushion the ride to its destination. It is our goal to do everything within our control to ensure your order arrives timely and in tact.

However, we cannot accept responsibility and refund for delayed deliveries or damage products due to circumstances outside of our control such as incorrect or incomplete addresses, adverse weather, natural disasters, or disruptions or delays with air or ground transportation.

Tracking number will be provided once your order is shipped.

CORRECT SHIPPING ADDRESS MUST BE ON INVOICE TO ENSURE DELIVERY AS REQUESTED NO REFUNDS WILL BE AVAILABLE IF SHIPPED TO WRONG ADDRESS OR NO ONE IS HOME TO COLLECT MAIL DUE TO PRODUCT MUST NOT BE LEFT OUTSIDE IN ANY WARM, HOT OR WET CONDITIONS.

Thank you for you understanding with our shipping policies