HeidiLouiseDesigns' Shop Announcement

IT'S A NEW YEAR - TIME FOR NEW ITEMS & WARMER DAYS AHEAD....

CURRENT TURN AROUND TIME IS 1-2 WEEKS

THANKS YOU TO ALL WHO HAVE PLACED ORDERS - WITHOUT YOU MY SMALL BUSINESS WOULD NOT BE POSSIBLE - WISHING YOU A HAPPY NEW YEAR & GOOD LUCK IN 2016!!!

Custom made Totes, Sweatshirts, T-Shirts, and more. Looking for something you don't see, please do not hesitate to ask, custom orders are always welcome!

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Thank you for viewing my Etsy store - Heidi Louise Designs. I have been doing embroidery and sewing for 18 years and I love what I do! It is so rewarding to see the final product before shipping it out to the customer.

Please do hesitate to contact me with any questions. Remember custom orders are always welcome!

Have a Fabulous Day!
Cheers!

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HOURS OF CREATIVITY:

MONDAY THRU THURSDAY 9:00 - 4:30
FRIDAY 9:00 - 1:00
CLOSED WEEKENDS AND HOLIDAYS - PLEASE KEEP THIS IN MIND WHEN ORDERING AN ITEM.

HEIDI LOUISE DESIGNS WILL MAKE EVERY EFFORT TO RESPOND TO YOUR MESSAGE ASAP, BUT PLEASE BE PATIENT IF IT IS THE WEEKEND. HEIDI LOUISE DESIGNS NEED HOURS OFF TOO :-))

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**When placing an order with HEIDI LOUISE DESIGNS, you are agreeing to all of the company policies, and are aware of our current turnaround time.

All orders are shipped by USPS Priority Mail

***SHIP TIME FOR EMBROIDERED ITEMS IS USUALLY 12-14 BUSINESS DAYS, WEEKENDS AND HOLIDAYS NOT INCLUDED.***

MOST Heat transfer items ship out in 3-5 business days.

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Company Policies & Placing an Order -

** Because Heidi Louise Designs offers such a large selection of items, most items are not kept in stock. All items to be monogrammed are purchased almost daily from vendors and are NOT returnable. For this reason, Heidi Louise Designs does not offer cancellations/refunds/exchanges on any item.

**No refunds or cancellations will be given once an order is placed, so PLEASE place your order carefully. NO EXCEPTIONS!

** All listings include the details that are needed from YOU to complete your personalized order. It is extremely important to include ALL details in the 'Notes to Seller' box at checkout. If ALL details are not given, Heidi Louise Designs will contact you 2 times regarding the missing information, if Heidi Louise Designs does not receive a response after the second attempt your order will be shipped without a monogram.

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IMPORTANT INFO FOR MONOGRAMMED/EMBROIDERED/HEAT TRANSFER ITEMS -

REVIEW YOUR ORDER CAREFULLY - SIZE (SEE MEASUREMENTS), COLOR, MONOGRAM, FONT CHOICE AND THREAD COLOR

BE SURE TO INCLUDE ALL THE INFORMATION NEEDED TO COMPLETE YOUR ORDER, IF ANY INFORMATION IS MISSING IT WILL DELAY YOUR ORDER.

MONOGRAMMED ITEMS FOR WOMEN - INITIALS SHOULD BE PLACED IN THE TRADITIONAL ORDER OF -

~~~FIRST, LAST, MIDDLE~~~

REFUNDS OR RETURNS: ALL ITEMS ARE CUSTOM MADE TO ORDER. NO REFUNDS, RETURNS OR EXCHANGES WILL BE GIVEN FOR THESE ITEMS. IF AN ERROR IS MADE ON MY PART, HEIDI LOUISE DESIGNS WILL GLADLY REPLACE THE ITEM AS ASAP.

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IMPORTANT INFO FOR SUBLIMATION ITEMS - PHONE CASES, IPAD COVERS, MOUSE PADS, LICENSE PLATES, ETC.

Please read each item description carefully and in its entirety. Heidi Louise Designs cannot be held responsible if you do not inform yourself properly, and Heidi Louise Designs does not accept returns due to anticipated product vs. the actual product. Heidi Louise Designs does its best to communicate all information pertaining to items through the description and pictures, therefore PLEASE take the time to read the listing completely and thoroughly. If you have any questions about the materials, how it is made, etc., please do not hesitate to ask.

ALL SUBLIMATION ITEMS ARE CUSTOM PRINTED AND MADE TO ORDER. THEREFORE ALL SALES ARE FINAL.

IMPORTANT INFO ABOUT SMART PHONE CASES -

ALL Tough Cases (including the white case) have a black rubber lining.

Please refer to the pictures for comparison of the Plastic, Rubber and Tough Cases.

We can not guarantee off-brand phone chargers being compatible with all case types.

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** SHIPPING INFO: All orders are shipped USPS Priority Mail with a delivery confirmation from Etsy. Please keep in mind that once an order has been shipped it is no longer in my hands. I cannot control shipping times and I can only go by the estimated delivery dates given to me by the post office.

**ADDRESSES: Please be sure that the shipping address shown on your Etsy order information is the correct shipping address. Heidi Louise Designs is NOT responsible for incorrect addresses entered or packages shipped to an "old" address. The address that you want to ship to must be the address on your ETSY Order receipt. Heidi Louise Designs only ships to the address provided on the ETSY Order receipt.

**LOST, DAMAGED OR STOLEN PACKAGES: Once your package has been shipped, Heidi Louise Designs is no longer responsible for your item(s). USPS includes $100 in insurance.

**INCLEMENT WEATHER & HOLIDAY DELIVERY DELAYS: Heidi Louise Designs is not responsible for delivery delays due to inclement weather or delays due to holidays.

**EXPEDITED SHIPPING: Express or Expedited shipping is available at an additional cost to you. Please send me a convo to request this additional service prior to placing your order.

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**COMMUNICATION INFO: I have been very fortunate and blessed that my small business has grown like it has, but due to an overwhelming amount of orders and messages coming in daily, it may take me several days for me to respond to messages. Sending multiple messages could increase the delay in response. Thank you in advance for your patience!

If an item is out of stock this will add to the delivery time but I will contact you with the availability of the item you ordered. I apologize in advance but I have no control over my vendors inventory.

If you would like to see a Sample of your monogram, please just send me a convo!

THANK YOU!

This shop accepts Etsy Gift Cards.