Heidissweetshoppe

Custom sugar cookies made from scratch by me

Lubbock, Texas · 900 Sales

Heidissweetshoppe

Custom sugar cookies made from scratch by me

Lubbock, Texas 900 Sales On Etsy since 2012

5 out of 5 stars
(321)

Heidissweetshoppe is taking a short break

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Note from shop owner I will not be taking any orders until I can catch up. Sorry for any inconvenience. I am still here working on outstanding orders and to answer questions!

Note from shop owner

Last updated on Jul 4, 2018

I will not be taking any orders until I can catch up. Sorry for any inconvenience. I am still here working on outstanding orders and to answer questions!

heidi keith

Contact shop owner

heidi keith

Reviews

Average item review
5 out of 5 stars
(321)
dsabado15

dsabado15 on Jun 30, 2018

5 out of 5 stars

Heidi was very helpful when I had a question prior to ordering. She was also very accommodating when I requested specific colors. My order arrived on time and was carefully packaged. The cookies looked fabulous and tasted delicious. I received many compliments on them from my guests.

annavlop49

annavlop49 on Jun 19, 2018

5 out of 5 stars

Great addition to our desserts! Quality cookies, I could t of asked for more!! Absolutely adorable.

View all 321 reviews

About

Cookie decorating is my passion

For most of my life I have worked as a nurse and just within the last few years have turned my love of art into this shop! Due to years working in surgery I am very aware of sterile technique and do wear gloves and disinfect all surfaces where my cookies are made. I am so happy to have discovered this decorating technique and be able to do it almost every day!

Shop members

  • Heidi

    Owner, Maker, Designer

Shop policies

Last updated on April 8, 2016
If you have any questions, please feel free to contact me. I will answer any and all questions.

Storage: When cookies are stored at room temperature, out of direct sunlight and in their packaging, they stay fresh for 2-3 weeks.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Return / Refund Policy

Because my products are perishable, all sales are final.

I am not responsible for damage or loss as a result of shipments being returned or being undeliverable as a result of incorrect address information you supply to us, or for the inability of the recipient to receive the package on the date that you specify.

I take great care in packaging our products, however please realize that we are not in control of the delivery process through third parties such as the USPS and once the package has been mailed, we do not have control of the delivery process. We can only provide you with the confirmation number to follow the process of the delivery, and that it was shipped to the recipient as specified on your order. We will not be held liable for shipping problems that may occur as a result of third party's actions. Any complaints of that nature should be referred to the United States Postal Service.
**Cancellations: All cookies are made to order, just for you! For this reason, once baking begins we cannot issue a refund. Please contact us if you wish to cancel your order and we will be happy to discuss your options.
Payment
I ship via USPS Priority Mail (2-3 Days.) I am not responsible for shipping delays caused by USPS. Expedited services are available at an additional charge.
Shipping
I ship via USPS Priority Mail (2-3 Days.) I am not responsible for shipping delays caused by USPS.
I heat seal each cookie in an individual bag then wrap each one in bubble wrap. So far this technique has been great! I will do whatever I can to please my customers so should something break please let me know right away!
Additional policies and FAQs
DISCLAIMER: If you have ANY severe food allergy, PLEASE be aware that my products are made on equipment shared with products made with peanuts, tree nuts, milk, wheat, & eggs.

STORE COOKIES AT ROOM TEMP. DO NOT REFRIGERATE OR FREEZE IF YOU DONT WANT COLORS TO BLEED.