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HelMade

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HelMade

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Shop policies

Last updated on March 16, 2011
Thank you for taking the time to have a look around my etsy shop!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Check
Returns and exchanges
Please let me know within 48 hours of receiving the order if there is a problem with it. I will work with you to resolve the problem.

I will not reimburse return postage costs unless there is a genuine product fault.

A happy customer is VERY important to me! If you have any questions just contact me and I'll be happy to answer them.
Payment
Please select Paypal to pay via your Credit Card or Paypal Account. If you live in the UK and would like to pay by cheque, please contact me.

If payment has not been recieved within 3 days I'm sorry to say that I will have to cancel the order.

If you would like me to hold an order let me know and I will be happy to asssist.

If you have any questions on payment options just let me know and I will get back to you.
Shipping
Within the UK orders under $40 will be sent by Royal Mail First Class post. Orders over $40 will be sent Recorded Signed for delivery. Your purchase should reach you in one to three working days from date of dispatch.

If you need your item quickly let me know as this can be arranged.

For international deliveries items will be sent by standard airmail. Orders over $40 will require a signature. International orders will take longer to arrive and this will depend upon customs laws in your country.

Please be aware that I am not responsible for any customs charges for items sent to countries outside the EU.

I do not accept any responsibility for late delivery due to delays attributable to the postal system.

I use recycled packaging whenever possible.