HelenKukovski

Handmade underwear made specially for you.

Kharkiv, Ukraine · 1529 Sales

HelenKukovski

Handmade underwear made specially for you.

Kharkiv, Ukraine 1529 Sales On Etsy since 2014

5 out of 5 stars
(353)
Helen Kukovski

Contact shop owner

Helen Kukovski

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Reviews

Average item review
5 out of 5 stars
(353)
View all 353 reviews

About

Our family business started as my hobby

Hey everyone, let's meet! My name is Helen and I am the founder and designer behind the Helen Kukovski brand.

Designing and sewing started as a hobby for me a long time ago. My major was Publishing, so frankly speaking I never thought I'd be working in Fashion. Because making money on doing something I am passionate about seemed something unreal.

It was Christmas 2009 and I was making warm slippers for me and my friends from my old winter sweaters. I made like 30 of them, and it was way more than I needed, so I decided to sell the rest of them. Of course I didn't expect they would be so popular. I had to use all sweaters my familly had, then I started buying them from my friends. No joking, we didn't have any spare sweater left that winter. Thanks to that I was able to buy new fabric and slippers became even more popular. I was making them in my free time, it was totally ok for me.

But life can be unpredictable and surprises it carries can be both good and bad. Unfortunately, my business started to grow after a big family loss. Our family needed money and I had no choice: during the day I was working full time as a web designer and at night I was fulfilling orders, the number of which exceeded my monthly limit. I was taking too many orders, much more than I could handle. And that is when my grandmother stepped up, and than my whole family decided to join this journey. I can never thank them enough for everything they do for me and our business, I don't think I'd be where I am right now without them. In one year I had to quit my job, because I couldn't combine two jobs any longer.

How I got from slippers to creating lingerie? Well, I always had to struggle to find the right bra. And the struggle became real when I gave birth to my daughter. I couldn't find any bra that would fit me and still be beautiful, so I decided to make one myself. You see, the sizing is standart but woman bodies are all different. I strongly believe that women shouldn't have the desire to take off their bras the first thing when they get home ( of course if it's not a date night :). You should feel comfortable in your bra like in your own skin. And that is what we are trying to achieve.

This is a short story on how we got from a small hobby to a family business. I hope you will love your orders and the fit of your custom made lingerie. If you have any questions or want to talk directly to me, just contact me via e-mail.

E-mail: helenkukovski [!at] gmail.com

Follow us on Instagram: @helenkukovski_lingerie

Shop members

  • Helen

    Owner, Designer, Creator

  • Galina

    Shipper, Assistant

  • Sveta

    Creator

Shop policies

Last updated on September 28, 2017

Accepted payment methods

Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
RETURNS
Please note that due to hygiene reasons I do not accept returns for underwear. Also all made-to-order items and sale items are also not refundable.
Every other ready-to-ship item can be returned within 14 days of delivery confirmation.
Please contact us for correct return address within 3 days of delivery. The shipping cost is not refundable and the buyer pays for return shipping.

NO PICK-UP
The buyer is responsible for picking up his order at the post office. After parcel arrives to your post office it remains there for 30 days. If you will not pick up your order within 30 days after its arrival I am not able to do anything. This order will be non-refundable.

WRONG ADDRESS
The buyer must provide the accurate address for shipment. After I ship your order, there is nothing I can do to change it. If you won't be able to receive your order due to the wrong address you provided, the refund is impossible.

PARCEL LOST
Please note, that international delivery can take 1-8 weeks, depending on destination and customs. There is nothing I can do to make it faster.
If your tracking number is not updating in 20 days after the day of shipping please inform me. I will apply for parcel search.

If your parcel declared as lost I will send you a replacement item, or give you a refund (what is more convenient for you).
Please note the refund will be given ( in full, with shipping cost) after official answer from your country post service about parcel status.


CANCELATION
There is no cancellation available. Please make sure you really want an item before ordering it.
Payment
I accept major credit cards and payments via Paypal. Please note that I try to ship your order as fast as I can, so there is no cancellation available. All sales are final, meaning they cannot be refunded.
If you used PayPal to pay for your order, we will only ship to the address you filled out at PayPal. PayPal has a rule which voids any insurance and protection if item is shipped to a different address then the one confirmed in paypal transaction.
You can also pay with your debit/credit card on my website helenkukovski.com
Shipping
SHIP WORLDWIDE

Dear customers, I know that all of you want to receive your parcel as fast as possible, but unfortunately I have no control over post and customs. So please don't be mad at me if your parcel delivery takes longer that expected. I send all parcel with priority mail with tracking numbers, so you can follow your parcels journey.
Usually shipping takes 1-8 weeks, depending on destination and customs.

IMPORTANT! The buyer is responsible for any customs duties or fees that may apply.

PLEASE NOTE THE SHIPPING TIME AROUND CHRISTMAS MAY TAKE LONGER THAN EXPECTED.