HelenSmithOriginals' Shop Policies
I am based in the UK but ship worldwide.
I like to create from those things which are just too good to throw away... mix in some lovely natural materials... and there you have the basis of my work.
I accept payment through Paypal or by credit/debit card or Etsy gift card.
Please note, I ship from the UK.
Shipping within the UK is by Royal Mail First Class post.
International shipping is by standard airmail, which is not tracked. Obviously I cannot guarantee the timescales here but it should take 5-7 days within Europe and 10-14 days to the US.
► Buyers outside the UK are responsible for any import duties which may be incurred.
Very occasionally parcels do get lost. If your parcel has not arrived after 3 weeks (UK), 4 weeks (EU), or 5 weeks (elsewhere) I will replace the item or offer a full refund including shipping charges.
Refunds and Exchanges
When selecting your purchase, please be aware that colours can vary a lot on different monitors.
I am confident you will love your purchase, but if for any reason you are unhappy with it please contact me within 14 days of receipt. If we cannot resolve the issue I will ask you to return the item to me in its original condition and I will refund your original payment. If the item is faulty I will also refund your return shipping charges.
helen [!at] helen-smith.com
9 Gerard Road
Wirral CH48 4ES
Last Updated December 28, 2015