Custom family portrait, house portrait, kids art
HenryJamesPaperGoods' Shop Policies
Welcome to my shop! Please feel free to contact me if you have any concerns regarding my shop policies, and I will be happy to accommodate you.
I accept payment via PayPal and Etsy and it is expected at the time the transaction is placed. Please let me know if you need assistance making your PayPal or Etsy payment.
Art prints ship within 3-5 days*** via USPS First Class Mail which takes 2-3 days domestically or 7-10 days internationally. Please note that International shipping is not guaranteed to arrive within this time frame and can sometimes be unpredictable (VERY, very unpredictable at times, as packages tend to get held up in Customs)
***Family and House portraits take an additional 3-5 weeks to create. I offer rush portraits for a fee. (If you have ordered a family portrait that is needed by a specific date, please let me know and I will do my best to accommodate you)
Due to the USPS changes in price structure, I have made the decision to mail all art prints First Class Mail so I can continue to offer reasonable rates. However, if you are interested in Priority Mail, please convo me for a custom order. Unfortunately, I cannot be held responsible for international First Class shipments that do not arrive in a timely manner. However, domestic packages can be tracked and re-shipped if they do not arrive within 2 weeks. ***Please note that the USPS can be somewhat unpredictable during the busy holiday season. I will promise to ship your print in time that it should arrive, but, I cannot promise a timely delivery once it is in their hands. Convo me if you would like to upgrade to UPS or FedEx shipping***
8X10 prints are shipped in a cello sleeve with cardboard backer to ensure safe delivery. Larger prints are shipped in a tube.
Invitations are shipped First Class internationally, and by Priority Mail domestically within 3 days of Proof Approval.
Refunds and Exchanges
If an order is custom made, I will do my best to meet your needs and your absolute satisfaction is my ultimate goal. However, if you are unhappy with your custom item, I will make every effort necessary to correct the issue, but cannot offer a refund.
Additional Policies and FAQs
Custom family portraits are a representation of your family. While the nature of my style is to create the likeness of your family based on the photos provided, it is not realism. Please review my photo/illustration combo images on my flickr page if you would like to see the resemblance.
Al prints are shipped unframed. The frames shown in the image are only shown for visual purposes. Thank you.
Last Updated October 29, 2014