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HetBovenhuis' Shop Announcement

Welcome to Het Bovenhuis. Here you can find the colorful felt home decoration and small gifts I love to make. All items in my shop are carefully cut by hand from beautifully colored industrial wool felt and delicately embroidered. They make wonderful decorative gifts for loved ones or yourself.

Most items are ready to ship, usually within 1 - 2 working days after receiving your payment ecept for items 'made to order'. The estimated time to finish these, is in the listing information. When you order an item I will contact you as soon as possible to confirm your order.

Indication of delivery (TNT Post, Dutch mail) is:
Australia: 5-8 working days
United Kingdom: 3-4 working days
United States: 4-7 working days
The Netherlands: 1-2 working days

Best wishes,
Ingrid

Het Bovenhuis

HetBovenhuis' Shop Policies

Welcome

Thank you for visiting my shop!

All items in my shop are handmade, that is hand cut and embroidered by hand.

The colors of the felt I use are warm and bright. I always use natural light when taking pictures, but please take into account that colors on pictures may differ a bit from the real colors due to the amount of light available.

Payment

All items in my shop can be paid for via Direct Checkout, with ETSY gift cards, PayPal, credit card or IDEAL (Dutch customers only).

Items will be shipped after receiving your payment. I will send a shipping notification when I have shipped your item(s).

Click here to find instructions on how to pay for your purchase: http://www.etsy.com/help/article/339

Shipping

Items will be shipped from Leiden, The Netherlands, usually within 1-2 business days after receiving payment, with TNT Post (Priority). If you would like me to use registered mail, please convo me for prices.

Indication of delivery:
Australia: 5-8 working days
United Kingdom: 3-4 working days
United States: 4-7 working days
The Netherlands: 1-2 working days

Refunds and Exchanges

All items are made with love and care. I try to be as precise as possible, but I am human... If you are not satisfied, please contact me and we will work on a solution.

I try to pack your items with care. Mobiles and wreaths are shipped in a carton box. Other items ar wrapped in bubble wrap. I hope it will not happen, but in case of damage or loss of your purchase during shipping, please contact me and we will work on a satisfying solution for you.

Please note that felt items need to be handled with care. Felt garlands do not like direct sunlight when hanging in a window (the colors will fade after a period of time).

Additional Policies and FAQs

Feedback

I would be very happy to hear from you whether your purchase arrived savely and meets your expectations. Your feedback is also helpful for potential customers.

Here you can find an instruction on how to leave feedback in a shop: http://www.etsy.com/help/article/102?ref=help_search_result

Many thanks in advance!

Last Updated January 31, 2015