HeyTze

Cute buttons, mugs, pins and instant downloads

Frankfurt am Main, Germany On Etsy since 2014

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

HeyTze

Cute buttons, mugs, pins and instant downloads

Frankfurt am Main, Germany | 208 Sales

Shop owner

Contact

Announcement    All of Hey, Tze!'s works are designed by Tze-Ting Chao.
Just reopened after a 1-year break! I add new products on a regular basis!

Announcement

Last updated on May 24, 2020

All of Hey, Tze!'s works are designed by Tze-Ting Chao.
Just reopened after a 1-year break! I add new products on a regular basis!

Items

 

All Items

Tze

Contact shop owner

Tze

Reviews

Average item review
5 out of 5 stars
(35)

About HeyTze

Sales 208
On Etsy since 2014

Hey, Tze!

Like most kids I loved drawing. It started with tracing comic characters, then drawing real-life items and then, finally, creating my own comics.

As I grew up, the drawing stuck with me while most of my friends 'moved on'. Eventually I too took a break to work full time, live independently from my parents, blah blah.

Now, 13 years later, I'm a part-time barista AND part-time owner of my own business. I've picked up selling at European cons again and love it. The online world has evolved a lot since I was a teenager, and the world seems a little smaller-- and people who always lived so far away seem a little closer. Let's connect on Twitter and Instagram!

Around the web

Shop members

  • Tze

    Owner

    I'm a Dutch Chinese in Germany, part-time barista and part-time business owner. After a break of 13 years I started selling at European cons again. Let's connect on Twitter and Instagram!

Shop policies

Last updated on April 27, 2020
Welcome to Hey, Tze! on Etsy!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Items on sale
Returns and exchange details
+++PHYSICAL PRODUCTS+++
You will be refunded upon returning the work in its original condition (I recommend tracked shipping, for your own protection).
Sadly, shipping fees cannot be refunded.

+++DIGITAL PRODUCTS+++
Because of their nature, digital files cannot be refunded. If you're unhappy with your order (hopefully not!), convo me and we'll work something out!
Payment
Cancellation is only possible within the first 12 hours. Sorry! Blame it on my super-fast packing & shipping skills.

NOTE: As digital products are instant downloads, these CANNOT be cancelled.
Shipping
SHIPPING IS CURRENTLY LIMITED TO EUROPE due to the current circumstances! :(
If you really want to order but your country is not listed as an option, please contact me and we can look for express shipping or shipping with extra safety fees.

+++SHIPPING TIME+++
Products are processed within 1-3 business days after payment. Once shipped, you'll receive a code to track your order (this does not count for small German orders)!
Delivery within Germany takes 1-4 working days.
Delivery within Europe takes 4-10 working days.
Delivery outside of Europe may take up to 3 weeks.

+++DIGITAL PRODUCTS+++
Digital products are instant downloads, and will become available once Etsy confirms your payment.
Additional policies and FAQs
+++USER LICENSE+++
I currently don't sell commercial licenses, meaning that all products and designs are strictly for personal use only.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

++Information I Collect++

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for example: custom orders like commissions, personalised text for an existing listing, etc), if you contact me directly.

++Why I Need Your Information and How I Use It++

I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by agreeing to be contacted in the future for special sales;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

++Information Sharing and Disclosure++

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

++Data Retention++

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 2 years.

++Transfers of Personal Information Outside the EU++

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

++Your Rights++

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

++How to Contact Me++

For purposes of EU data protection law, I, Tze-Ting Chao, am the data controller of your personal information. If you have any questions or concerns, you may contact me at contact [!at] heytze.com. Alternately, you may contact me on Instagram (@heytze) or Twitter (@xxTze).
 
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on Mar 26, 2020
Frequently asked questions
SHIPPING: Times and tracking your parcel

Delivery within Germany takes 1-4 working days.
Delivery within Europe takes 4-10 working days.
Delivery outside of Europe may take up to 2 weeks. Shipping to the USA is currently not possible due to the current circumstances!

Germany:
Orders under €10 are sent with regular mail without tracking, and will be deposited in your mail box as long as size allows. Orders over €10 are sent with tracked shipping by Deutsche Post or DHL.

Elsewhere:
Every order is sent with tracked shipping by Deutsche Post or DHL. Once your order has been shipped you'll receive a note with your tracking code.
Processing time is 1-3 business days after payment. Once shipped, you'll receive a code to track your order (this does not count for small German orders)!

SHIPPING: Wrapping and protection

Buttons are protected by a plastic sleeve and shipped in padded envelopes.

Illustrations are protected by a plastic sleeve and sandwiched between cardboard.

If, however, we happen to be unlucky and your order gets damaged during shipping, please contact me via an Etsy conversation as soon as possible so we can find a solution together.

SHIPPING: Returns, refunds and cancellations

For refunds please read Etsy's policies to know your rights:
https://www.etsy.com/help/article/5306

For buyers residing within the EU:
https://www.etsy.com/help/article/5452

Etsy's Buyer Case Resolution provides a list with requirements for returns/refunds:
https://www.etsy.com/help/article/4521

I accept returns when contacted within 14 days of delivery. For a full refund items must be returned to me in their original state within 30 days of delivery. Custom orders, unless faulty, are excluded from returns.
Shipping is not refunded, nor is shipping for returns. Tracking returns is recommended.

Changed your mind? Please cancel your order WITHIN 1 HOUR of purchase as I aim to ship orders immediately. Contact me if you miss the deadline.