Announcement
Welcome to Hilal Secen Designs!
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About HilalSecenDesigns
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Frequently asked questions
Sizing details
If you can’t find the size you want, you can contact me and I will change the size according to yours. Please allow me 5 days to produce the item of your request.
Care instructions
Please take good care of your jewelry. Do not wash or expose to extreme heat.
Gift wrapping and packaging
Pieces are packed in gift boxes, with bubble wrap and/or paper. Sets can be packed in the same box on request.
The jewelry boxes are ready to give as gifts!
Special Order
If you would like something custom made you can contact me and we can design something especially for you.
Refunds and Exchanges
I want all of my customers to be happy with their purchase(s). If there’s any problem you can contact me within 7 days of purchase, I will do my best to resolve the issue. You can return the item within 14 days of delivery.
Please return the item(s) in original condition and box (without being used). I will not cover the shipping costs of item(s) returned. If the item(s) is damaged or gets lost I cannot compensate for it.
Worldwide Shipping
Please keep in mind that transit times can vary greatly!
Occasionally packages can be SUBSTANTIALLY DELAYED, up to 45 days, but the usual transit time is 7-14 days.
When traveling across a border, packages occasionally get held up at customs. We do NOT have any control over this, it's in the hands of your country's customs officials. Please understand you are taking a risk in buying internationally that your package may be delayed up to 7 weeks. This is not common, but it happens occasionally. Once we've shipped your package, we can't do anything with it once it's in the hands of customs officials and your country's postal service and sometimes they, unfortunately, take a long time!
Customs and Duty Charges
I have NO control over your country's customs officials. Some countries will charge duty for international packages and others will not, and all at different rates! Most packages go through without any charges, it is somewhat random, but please be advised that I have no control over how your country charges duty. These are NOT extra shipping charges. You are responsible for knowing your country’s customs and duty policies.
Tracking Your Order
If your order was shipped with USPS, the tracking numbers for International shipments only show where they are in the USA, and once they ship overseas, the tracking number is not updated. Once your package is outside the US, there will be no update until it’s been delivered. The tracking will show your package being “frozen” at a major US port (like Los Angeles), but this doesn’t mean your package isn’t moving, it’s just that it’s moving overseas.
If your order was shipped with PTT Postal Service from Turkey, you will be able to track the package when it is in Turkey, and once they ship overseas, the tracking number is updated by the postal service of your own country. You can track it from PTT's own website.
Seller details
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