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Katherine on Jul 22, 2018
5 out of 5 starsHoop is great! I added the segmented upgrade and everything fits perfectly together. Communication with the seller was great, too.
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Liz on Oct 24, 2017
3 out of 5 starsI like the hoop. I was disappointed in their customer service. Despite how careful I was removing the masking tape that was used to bind the hoop down, it did not peel off cleanly, and left tough stuck-on reside in every spot where it was wrapped. I contacted them and, while they said "that's unfortunate," they never actually apologized, and basically just told me how to clean it off. I expected an apology, and perhaps an offer of a small refund for my trouble. Rather than a hoop I could just start playing with, this left me with a chore that I had to sit there and pick off and clean off all the little pieces of tape residue from all around the hoop. After some back-and-forth, they finally offered me a very small refund, saying "if it troubles you that much." It did trouble me, and I am disappointed that it didn't trouble them.
Lisa responded on Oct 24, 2017
We offered the customer a solution on how to remedy this issue to he best of our knowledge. We also accommodated the consolation request with no dispute. In light of the occurrence, we are looking into a better tape for our packaging purposes.
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Jess on Aug 28, 2016
5 out of 5 starsThis hoop is super awesome! and I've been hooping everyday since I got it!! Lisa was also really helpful when I made an order mistake and changed it around for me, great customer service!
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Harmomy on Jul 29, 2016
5 out of 5 starsMy hoops are just as perfect as always! I ordered my first polypro ever from Lisa almost 3 years ago and haven't ordered from another shop since! Always impressed with the flawless connections, customer service and overall quality of my hoops! ??
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Christina on Jun 2, 2016
5 out of 5 starsOnce again HiptronicArts has made me smile with their excellent quality hoops. Love love my Double Double set. Always professional and great service.
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Erin on May 22, 2016
5 out of 5 starsResponsive seller, and really nice hoops! Very satisfied with my purchase!
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ajeoung on Apr 20, 2016
5 out of 5 starsI bought this hoop a day after buying another one from the same seller. I wasn't planning on getting another one nearly that soon, but it was on sale, so it was a good opportunity to get a different size hoop to try out. I received it in under two weeks, from Hawaii to South Carolina, and since the two hoops were shipped together, the seller informed me that she would be sending me a refund for part of the shipping cost, which was really awesome of her. She was patient, helpful and super nice in our correspondence. The hoop is beautiful, and I can't wait to really get familiar with it. Thanks again, Lisa!
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ajeoung on Apr 20, 2016
5 out of 5 starsBeautiful hoop! Got it in less than 2 weeks from Hawaii to South Carolina! I'm new to buying hoops and buying on etsy. I forgot to include my discount code, and when I contacted the seller, she was gracious enough to give me a refund for the discount. Very fast reply and super nice. This is the kind of positive experience that you hope to have during a business transaction. Thank you, Lisa!
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Bonnie on Mar 30, 2016
5 out of 5 starsFive star service with HiptronicArts, thanks for the awesome new addition to my hoop collection. Ordered on a Friday, hooping by Wednesday. That's what I'm talking about!
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KelsKaz on Mar 25, 2016
5 out of 5 starsLisa was a pleasure to work with! She worked really hard on making me some leggings that showed a little more leg than the basic tigers eye braid she offers! She even tried multiple attempts until she got a final product she was happy with. They look phenomenal! Communication was great the whole way through. Grateful for her work!
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Hailey on Mar 21, 2016
5 out of 5 starsMy fave hoop shop ever since my first hoop in 2011 I believe! Quick communication throughout my 3 or 4 orders total if it was needed. This time as well, plus I received my new mini's super fast, and the colors are SO pretty in the sunlight (sea glass and lavender), and I was finally able to successfully do some hand spins with these babies. :) THANK YOU for making these lovely hoops, I'll definitely be buying another one in a few months to add to my Hiptronic Arts collection!
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infinitereality on Feb 25, 2016
5 out of 5 starsPackaging was not great but communication with seller was amazing and she gave me an instant shipping refund. Love the product!