HitherRabbit

Custom Pet Portraits, Personalized Pet Toys & More

St. Petersburg, Florida · 1746 Sales

HitherRabbit

Custom Pet Portraits, Personalized Pet Toys & More

St. Petersburg, Florida 1746 Sales On Etsy since 2013

5 out of 5 stars
(499)

Announcement   ● TURN AROUND TIME FOR CUSTOM ORDERS IS 3 - 4 WEEKS ● Looking for a quick gift for your pet lovin' pal? MAY WE SUGGEST PURCHASING A GIFT CARD?

https://www.etsy.com/shop/HitherRabbit?section_id=16456206&ref=shopsection_leftnav_6

**As seen in Handmade Magazine & featured by Good HouseKeeping, BuzzFeed & DogMilk**

Are you digging what you see? Well then...

Sign up to our "Paw Pack" mailing list to receive 15% OFF your next order. Also you'll have access to our "member's only" deals, holiday sale alerts and invitations to our monthly give-away! Just sign-up here... http://bit.ly/2ijUGW4

Thanks so much for stopping by!

Announcement

Last updated on Aug 5, 2018

● TURN AROUND TIME FOR CUSTOM ORDERS IS 3 - 4 WEEKS ● Looking for a quick gift for your pet lovin' pal? MAY WE SUGGEST PURCHASING A GIFT CARD?

https://www.etsy.com/shop/HitherRabbit?section_id=16456206&ref=shopsection_leftnav_6

**As seen in Handmade Magazine & featured by Good HouseKeeping, BuzzFeed & DogMilk**

Are you digging what you see? Well then...

Sign up to our "Paw Pack" mailing list to receive 15% OFF your next order. Also you'll have access to our "member's only" deals, holiday sale alerts and invitations to our monthly give-away! Just sign-up here... http://bit.ly/2ijUGW4

Thanks so much for stopping by!

Carolyn Kospender

Contact shop owner

Carolyn Kospender

View all 52 items

Reviews

Average item review
5 out of 5 stars
(499)
View all 499 reviews

Updates

Kitty long-legs *NEW* screen printed design available in 8x10 for your happy home!
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About

Because your pet is family.

I make things for pet people...

The people who talk their pets and KNOW that they understand,
The people who sleep in bed with their pets and even let them steal the covers.
The people who sniff their pet's head when they hug them because its smells so good. (ahem) Ok, maybe that's just me.

Hey there - I'm Carolyn. I hold a Bachelor of Fine Arts degree from the Tyler School of Art and I love things that are colorful, whimsical and make me smile! In 2006, I found my furry soul mate and ever since I've been inspired to create unique and one-of-a-kind pet products. From custom-painted portraits to hand-embroidered toys, everything you see in this shop is lovingly handcrafted in sunny Saint Petersburg, Florida.

Our mission is to provide you with high quality, hand crafted pet goods that you and your furry friend will cherish.

Shop members

  • Carolyn

    Owner, Maker, Designer, Curator

    I hold a Bachelor of Fine Arts Degree from the Tyler School of Art. I'm inspired by art that is colorful, whimsical and makes me smile! When I'm not creating you can find me drinking tea with honey and tickling my dog's feet.

  • Windsor

    Best Bud

Shop policies

Last updated on August 5, 2018
Hello there and thank you for taking a peek at my shop!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Above all, I want you to be happy with your order! If you have any problems with an item, please contact me within 7 days of receipt and I will work with you to replace your order or provide you with a refund.

Please note that the buyer is responsible for any return shipping fees and items must be returned in the condition they were received.

● Refunds cannot be given on any custom orders once they have shipped ●

But no worries! I will always communicate with you and send pictures of your finished product before it is sent to you in the mail so you know exactly what you're getting. I will work hard to make sure you are over the moon with your order! And if you see something you don't like in the picture, it's all good. Any alterations or changes you'd like to make are free of charge!
Payment
When you’re ready to buy, I accept payments by PayPal and major credit cards through Etsy's direct checkout.

Note: All Florida customers will be subject to a 6% sales tax.

● All custom orders must be paid in-full before I can begin working on them - thanks! ●
Shipping
● Current turn around time for custom orders is 3 - 4 weeks ●

I am happy to make as many changes as needed to make a custom order perfect! Please note that this may extend your turn around time 1 - 3 additional days.

All items are shipped through USPS First Class mail which takes 3 - 5 business days to reach you, 2 weeks approximately for international orders.

Please convo me if you need your item sooner or have any other postal requests and I will happily do what I can to make it work!

Shipping charges include the cost of postage as well as the cost to package and ship the products safely. All orders are wrapped and shipped securely in bubble wrap and/or bubble mailers.

INTERNATIONAL BUYERS: Please note that any customs charges and duties are the responsibility of the buyer.
Additional policies and FAQs
INTERNATIONAL BUYER? Don't see your shipping area? Just Convo me where you are and I'd be happy to update the shipping on the item you’re interested in IF I am able to ship to your country.
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

****Information I Collect****

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom pet portrait, for example), if you contact me directly.

****Why I Need Your Information and How I Use It****

I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

****Information Sharing and Disclosure****

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

****Data Retention****

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

****Your Rights****

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

- Object. You can object to (i) my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

****How to Contact Me****

For purposes of EU data protection law, I, Carolyn Kospender, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello [!at] hitherrabbit.com. Alternately, you may mail me at:

Carolyn Kospender
775 North Village Drive N. #108
Saint Petersburg, FL 33716