Announcement Follow @hivehouse on Instagram for exclusive sales and sneak peeks!
Follow @hivehouse on Instagram for exclusive sales and sneak peeks!
Catrien on Jul 4, 20205 out of 5 stars
Very accommodating and delivered as promised..
alyssaziman on Dec 15, 20185 out of 5 stars
Great pillow! Great quality! I have made several purchases from Hive House and I am always pleased with the products and the service.
Natalie on Feb 28, 20175 out of 5 stars
Love, love my new pillow. High quality & great customer service. Would definitely purchase from Hive House again in the future.
emmilyjones on Feb 7, 20175 out of 5 stars
I wish I would have purchased another one of these. This pillow is stunning and the mud cloth is beautiful! Arrived earlier than expected.
emmilyjones on Feb 7, 20175 out of 5 stars
Beautiful pillow and made excellently. Arrived earlier than expected! Love!
Textiles sourced from across the world! All pillows are made by me, in Provo, Utah, with handmade fabrics from Thailand and Africa. And all rugs are handmade, antique Persian rugs, made with vegetable dye, which give the most beautiful variation in colors!
Come by and visit us on Instagram to see work in progress pictures, and new pillows and rugs that have yet to hit the shop! Follow along at @hivehouse
I gladly accept custom orders! Message me and we can discuss designs, and ideas!
Payment will be required before work is started on custom pieces to reserve your spot on the waitlist.
Follow me on Instagram for updates and announcements, as well as work in progress pictures! @hivehouse
Accepted payment methods
Returns and exchanges
**ALL RUGS ARE FINAL SALE, NO RETURNS**
For custom orders, please allow approximately 2-4 weeks for production & 2-4 days for delivery, depending on location. In an effort to save paper, I will not automatically send you a packing slip with your order. If you do need one, please be sure to leave a note & we will be happy to provide one!
All orders are shipped via USPS Priority Mail, UPS, or FedEx ground. An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond my control.
If you would like to upgrade to Rush Shipping, please contact me directly. Additional fees will apply.
We ship internationally, all over the world! All International orders will be shipped via USPS Priority Mail. An email will be sent to you once your package has been shipped. Our current production time is 2-4 weeks, depending on size of the order. After your package has shipped, delivery is typically within 10-14 business days; however it can take up to 6 weeks. International mail is affected circumstances beyond my control including, but not limited to customs delays, long distances, & foreign holidays. *Please be patient & understand that international packages may take several weeks to arrive.
For international orders, please be mindful of your own country's customs regulations, as I cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.
LOST OR DAMAGED PACKAGES
In the case of a lost package, please contact your local post office for assistance. HiveHouse is not responsible for lost or damaged packages after they have been shipped.
If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Due to the one of a kind nature of my work, I typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.
**ALL RUGS ARE FINAL SALE**
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible. Please contact me within 2 days of receiving your purchase with images & a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition and packaging. Because each of my pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.
Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. I take great care to accurately document & describe my work and color variations may occur because your monitor setting differ from mine.