HiveHouse

Globally sourced textiles and antique rugs

Provo, Utah

Top shop for gifts.

A buyer bought a gift from this shop and gave it a 5-star review!

Announcement    Follow @hivehouse on Instagram for exclusive sales and sneak peeks!

Announcement

Last updated on Jan 17, 2017

Follow @hivehouse on Instagram for exclusive sales and sneak peeks!

Items

Melissa Anderson

Contact shop owner

Melissa Anderson

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Quality 8 Shipping 5 Customer service 3

About HiveHouse

Sales 171
On Etsy since 2015

Hive House

Textiles sourced from across the world! All pillows are made by me, in Provo, Utah, with handmade fabrics from Thailand and Africa. And all rugs are handmade, antique Persian rugs, made with vegetable dye, which give the most beautiful variation in colors!

Come by and visit us on Instagram to see work in progress pictures, and new pillows and rugs that have yet to hit the shop! Follow along at @hivehouse

Shop members

  • Melissa Anderson

    Owner

Shop policies

Last updated on July 13, 2017
Welcome! All pillows are made by me, in Provo, Utah, with handmade fabrics from Thailand and Africa. And all rugs are handmade, antique Persian rugs, made with vegetable dye, which give the most beautiful variation in colors!

I gladly accept custom orders! Message me and we can discuss designs, and ideas!
Payment will be required before work is started on custom pieces to reserve your spot on the waitlist.

Follow me on Instagram for updates and announcements, as well as work in progress pictures! @hivehouse

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Due to the one of a kind nature of my work, I typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.

**ALL RUGS ARE FINAL SALE, NO RETURNS**
Payment
HiveHouse accepts debit/credit cards, Etsy gift card, and PayPal. Cash Checks or Money orders are not accepted. If you live locally to Provo, UT and would like to pay cash or check, please contact me. Items will not ship until payment is received.
Shipping
Items that are currently available for shipping in the store will be shipped within 5-7 business days via UPS, USPS or FedEx ground. Tracking info will be submitted when available. Please message me for rushed shipping requests (additional fees will apply).

For custom orders, please allow approximately 2-4 weeks for production & 2-4 days for delivery, depending on location. In an effort to save paper, I will not automatically send you a packing slip with your order. If you do need one, please be sure to leave a note & we will be happy to provide one!

DOMESTIC SHIPPING

All orders are shipped via USPS Priority Mail, UPS, or FedEx ground. An email will be sent to you once your package has been shipped with tracking information. *Please understand that once a package has been shipped, transit & delivery times are beyond my control.

If you would like to upgrade to Rush Shipping, please contact me directly. Additional fees will apply.


INTERNATIONAL SHIPPING

We ship internationally, all over the world! All International orders will be shipped via USPS Priority Mail. An email will be sent to you once your package has been shipped. Our current production time is 2-4 weeks, depending on size of the order. After your package has shipped, delivery is typically within 10-14 business days; however it can take up to 6 weeks. International mail is affected circumstances beyond my control including, but not limited to customs delays, long distances, & foreign holidays. *Please be patient & understand that international packages may take several weeks to arrive.

For international orders, please be mindful of your own country's customs regulations, as I cannot & will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws & regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.

LOST OR DAMAGED PACKAGES

In the case of a lost package, please contact your local post office for assistance. HiveHouse is not responsible for lost or damaged packages after they have been shipped.

RETURNED PACKAGES

If a package is returned to us because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.

RETURNS

Due to the one of a kind nature of my work, I typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, & shipping policies carefully before completing your purchase.

**ALL RUGS ARE FINAL SALE**

DEFECTS

In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund or exchange is possible. Please contact me within 2 days of receiving your purchase with images & a description of the damage. Before a refund or exchange is possible, the defective product must be returned in it’s original condition and packaging. Because each of my pieces are 100% handmade, there may be an additional wait time before receiving a replacement while repairs are being made.

Color variation will not be considered an acceptable description for a ‘defective or damaged’ refund or exchange. I take great care to accurately document & describe my work and color variations may occur because your monitor setting differ from mine.
Additional policies and FAQs
Custom work is always welcome! If you see something that has already sold that you are interested in, please contact me and we can work together to re-create something similar, or to your liking. Updates will be shared to you throughout the custom work process. You can expect custom orders to be finished and shipped within 2-4 weeks.