Payment must be made before items are dispatched/made this includes e-cheques and processing payments.

If you purchase ready made items and made to order items in one transaction they will be posted when your made to order item is completed.

Items purchased must not be purchased for resale.

Processing time is not and does not include delivery time.

Items are given a 3-5 working day dispatch date but my posting days are Mondays and Thursdays. This also includes express delivery options-unless discussed and agreed to prior to ordering. Please order before 9am BST on Mondays and Thursdays to ensure dispatch that day, orders after this time may not be posted until the following Posting day.
Due to the pandemic my local post office is closed on Fridays and Saturdays.

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Shipping:
Postal runs are on Mondays and Thursdays only (exceptions may apply). Next day delivery items will be dispatched on Mondays and Thursdays too unless prior contact is made to ensure I can fulfil this.
*The post office I can access is closed Fridays and Saturdays due to the pandemic to prevent closure*
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UNITED KINGDOM-
Standard shipping within the UK mainland is first class signed for with Royal Mail for miniatures. The first class service with Royal Mail has an aim of 1-3 working days but may take up to 12 working days during busy periods (or pandemic related delays). If your order contains fragile components/accessories or is of parcel size (over 25mm) then it will be shipped as a second class. If your order total goes over £50 value please be aware items may be sent in separate parcels/packages. If you'd like to discuss this just pop me a message :) Packaging is simple and minimal to prevent additional charges and keep costs low for yourself.

Next working day delivery option is a guarantee from Royal Mail. Items with this express delivery option will still be dispatched Mondays and Thursdays if ordered before 9am BST unless you contact me beforehand and it is agreed to post outside of these times. Due to the strike action Royal Mail are no longer guaranteeing delivery before 1pm but they are prioritising express delivery mail. If your item is delayed please notify me immediately and I will do my best to assist. If you choose to cancel your order after it is dispatched this service is non-refundable.
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INTERNATIONAL-
Please do not exceed 250GBP in a single transaction (including delivery and sales tax).

*** Strike action update: I am very sorry to say I am not posting WORLDWIDE for the time being. If shipping is available to you it will state so in the delivery section of the listings. The following text in this sub-section is only applicable to those countries or if a sale is agreed via messages and a custom order made. They have stated items will be delivered within the compensation claim time. This is 25-35 working days from dispatch depending on the country. If your item has not arrived within 3 weeks please notify me. Unfortunately there is still a claim window for lost mail still applicable so by notifying me your order is taking a long time means I can discuss with the courier available options for your order/delivery. ***

In usual times International orders are sent Tracked and Signed for (to Europe) and Tracked (to the rest of the world) unless otherwise stated or discussed prior to ordering. Countries where there is not a tracked and signed service available will be sent tracked only. This is a 5-10 working day service but please allow up to 25-35 working days from expected date of delivery. This does not include any customs/import or pandemic related delays. Please note- I personally do not offer guarantees for shipping times. Busy periods there may be a longer delivery time than stated (i.e around the holidays). Your basket must not contain more than £250 value per transaction. This is the maximum insurance level readily available. Shipping fees are agreed at the time of sale. Confirming to order is your agreement that you are happy with postal charges. Any custom charges/import duties/tax you may receive are not included in the price paid and are your own responsibility. If you are in the EU and Etsy have collected VAT on your behalf the courier company will be notified of this.
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All orders – Incorrect address provided:
By Etsy terms and conditions, incorrect addresses are the responsibility of the customer. If items are dispatched and you have provided an incorrect address the responsibility of the package lies with the customer for providing the wrong information. If the item is returned to me you will be given the option of a refund to the item (s) value or to pay postage again for the item to be shipped to the correct address. Correct address must be provided when paying the additional postage costs. If the item is delivered to the address it is the responsibility of the buyer to collect the item from the address.
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Tracking numbers/proof of postage barcodes
These are provided on all dispatch notifications, please keep watch over your parcel to see if a delivery has been attempted. If delivery is attempted and you are not home it is your responsibility to collect it before the item is returned. If the item is returned due to non-collection you will be given a refund- please note if you fail to collect the item I will not give a refund until I have the item back. For outside the UK this can be up to 12 weeks. If you are outside the UK and have a non-collection return and opt for a refund, only the items price will be refunded. If your item hasn't arrived within 7 working days (UK) or 15 working days (International) please pop me a message and I will help you the best I can to locate your parcel and discuss options for a future refund/replacement when the claim time comes. After this time I cannot be held responsible for lost parcels due to the company's policy. Please expect delays around holidays.
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Last recommended posting dates for Christmas: (the posting day on or before the following dates) International= 24th October.
UK= 1st December.
Please take this into consideration when ordering made to order items as I do not offer guaranteed delivery dates. The above estimates are based on 8+ years of experience posting at this time of year.
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Shipping prices are for the fastest delivery options available for a reasonable price. Shipping in separate parcels saves you money. Shipping upgrades chosen by you, such as rush and guaranteed next day delivery options will not be refunded if you change your mind and wish to return an item for any reason unless the item is damaged in transit or faulty.

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Packaging/Recycling:
No indication of the contents are visible on the outside of your parcel. Orders are sent in as much recyclable and recycled packaging as possible. Plastic is kept to a minimum where possible. Kraft card stock makes up the majority of my packaging material because it is made from recycled cardboard. A plastic sleeve is used to protect your certificate of authenticity-if you do not want this please let me know upon ordering. Cardboard, paper and card included in your delivery is recyclable if you have this option available to you. The item it's self, any tape used and the plastic sleeve are sadly not recyclable. Any sponge/foam sent to aid safe delivery of your item is pink. The foam/sponge is given to me free of charge from another local business- it is not meant to cause offence and no other colour options are available. Please recycle any packaging where possible.

*Please note my gift boxes are free. They are purely to aid safe delivery of your item.

UK customers: Generally external packaging is a plain white/brown envelope which is fully secured with tape. This is to ensure the sorting machine or delivery person does not accidentally rip open your parcel. It also provides a barrier against beautiful UK weather. Unfortunately any additional packaging takes my items over the large letter size guide and the corners on the gift boxes can tear through plastic mailing bags so based on years of experience this is the best option. I understand the tape may be an inconvenience and so I urge you to open your parcel carefully to ensure you do not damage the contents. I package them this way to save customers approximately £5 in postage and packaging costs. If you'd like your item sent in another way, please contact me before purchasing so I can create a custom listing for you (please note this will incur additional costs). Please note I will not be held responsible for any damage you cause to your items upon opening.

International customers: Generally my items are sent in a hard backed envelope which is mostly covered in tape. This is to ensure the corners of the gift box do not rip through the paper part of the envelope. Unfortunately any additional packaging takes my items over the large letter size guide and the corners on the gift boxes can tear through plastic mailing bags. I understand the tape may be an inconvenience and so I urge you to open your parcel carefully to ensure you do not damage the contents. Occasionally I use boxes and these boxes are usually recycled. They may have marks on them from removing previous labels. I package them this way to keep costs down for you as I understand international postage costs are high. Please note I will not be held responsible for any damage you cause to your items upon opening.
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Processing times:
Processing begins once payment has cleared. Processing time is the time frame in which your order will be made, packaged and dispatched, it is not an estimate for delivery. UK residents: please know Etsy operates on a US time zone and so estimated delivery times may not be accurate on your receipt email, for example if you order late in the day in the UK when the post office is not open, Etsy still counts this as a day on your estimated processing time.
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Items with additions:
Ready to go items requiring necklaces, decorated plant pots, potato sacks, eyelashes, flowers or any other additional details will not be immediately dispatched as these are added to order but they will still be dispatched within my estimated dispatch time.

STRIKE related information can be found in my FAQ.

Any Questions regarding items or custom orders please contact me via social media or email.

Safety:
NONE of my items are suitable for children under 14 years of age. They all contain very small parts. All items are art. No items have undergone safety testing due to size. The items themselves are choking hazards. If you purchase an item then decide to give it to a child, I accept no responsibility for any harm or injury caused by the item purchased.

My items are intended as ornaments/display items and so should last a lifetime if cared for and stored correctly and so do not have a warranty, however if a fault does appear in the first 28 days please contact me to discuss repair options. After this time, if an accident happens to your miniature please contact me to discuss (a fee for repair may apply). Buyers are responsible for postage costs.
All joints should be moved by pinching the limb where it touches the body, using joints any other way may cause them to become loose.
Polymer clay additions are attached using a resin based glue. They can come off if pulled or caught. ALL items go through a quality control before sending> Polymer clay additions are given a gentle wiggle to ensure they are secure and ensure they do not become detached with gentle movements. My items are fragile miniatures intended to be handled with care and mainly to live their life on a shelf or in a dolls house (or in some cases wearable art), they are not for rigorous play or wear. Resin glue can fault if exposed to heat, please keep your miniatures away from heat sources. All polymer clay additions are made by hand without the use of moulds, tailored to each individual item. If a polymer clay addition breaks or becomes loose I can repair the item at your cost and this may require you to send the item back to me for a fitting. Polymer clay items are too small or thin to have a strengthening armature. Including an armature may compromise the original strength due to their size.

Most of my items have been created with synthetic fibres and various cottons which originate from plant materials. Findings are usually plastic, glass, metal or faux fur/leather/suede and so are Vegetarian/Vegan friendly. In every description there is a short description on the fibre type.

The picture shown is an example of what you will receive unless otherwise stated. I have photographed and described my items to the best of my ability. They are all designs and items previously made by myself but due to being handmade each one is slightly different and one of a kind. Yarn is made in batches. Colours and/or thickness can vary between batches and so this may effect the colour or size of your item. items you receive may also appear different due to your screen/monitor settings.

Privacy policy as of 25th May 2018.
I fully comply with the GDPR regulations and take data protection very seriously.
HoDDminiatures / Hooked On Dodging Dusting - The artist Samantha Heaton is the sole protector and controller of data connected with the above business. I will only collect and retain data personal that I have been provided by you or you have authorised third parties in the transaction to give in order to fulfil your order.
The data includes your name, email address, postal address and if given, telephone number.
If paying with a credit or debit card this data is encrypted by Etsy and is not given to me as a seller. If you place your order via PayPal I will only see the email address linked to your account and the postal address you chose to provide upon payment that is linked to your account. No payment details owned by yourself such as bank and card details are available to me.
Any of your data given to me by yourself is held is on encrypted devices which are password and fingerprint protected and is only held for to fulfil your order as requested plus evidence (receipts) to prove I have posted your order and tax returns. Data retained for tax purposes is kept for up to 7 years and your data will be shredded when it is no longer needed. Your personal data will only be shared with the courier used to send your order and HMRC to prove my business is legitimate. These companies have their own privacy policies and I will happily locate them and send them to you at your request.
Your contact information is only used to talk about your order either to: answer enquiries, give quotes, notify you your order is processing, notify you your order is completed, to provide you with proof of postage, provide customer support, settle disputes, and on the rare occasion, to check your order has arrived.
Any physical evidence of your data such as receipts and rarely invoices are stored securely in a locked cabinet for tax return purposes. Only I hold a key for the cabinet.
Your information will only be given to necessary parties to comply with my legal obligations as a seller. Your personal data will never sold to third parties.
I do not have a mailing list or website, your data will not be used or sold for marketing purposes.
Messages containing personal information will be kept for 12 months after the last message received so I have your information to hand, purely to ensure you have a quick and pleasant transaction if a question or problem arises.
You may request any data I have retained about yourself at any time.
If you have any questions about how I store and dispose of your personal data or would like me to dispose of any of your personal data, please get in touch via any of my business outlets:
Etsy: Www.hoddminiatures.etsy.com
Facebook:
Www.fb.com/hookedondodgingdusting
Facebook messenger:
M.me/hookedondodgingdusting
Instagram:
Www.instagram.com/hookedondodgingdusting
Email:
Hookedondodgingdusting [!at] gmail.com